Sequent Learning

DECEMBER 20, 2023

Unveiling the Profound Benefits of Being a Product Manager and the Path to Excellence Introduction Becoming a Product Manager is a transformative journey marked by multifaceted advantages, and it extends beyond personal career growth.

Certifications 40

Certifications Product Management Product Manager User Testing 40

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). One of those elements is solving a significant customer problem.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Mind the Product

SEPTEMBER 19, 2019

I’ve been building digital products for nearly a decade now. A few weeks ago, a friend messaged me for advice on becoming a product manager. I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback. The post How do you Become a Product Manager?

Feedback Software 110

Feedback Software Product Management Product Manager User Testing 110

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Are You Trapped in the Product Death Cycle? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Mind the Product

SEPTEMBER 19, 2019

I’ve been building digital products for nearly a decade now. A few weeks ago, a friend messaged me for advice on becoming a product manager. I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback. The post How do you Become a Product Manager?

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️! Don’t miss it!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want?

Books 52

Books Research Software Product Research Reporting Tools 52

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Experience .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. So many articles have been written about this multifaceted, multidimensional role encouraging us to continue to fight the good Product fight. But what about quitting Product Management? How does this relate to Product Management? So I let go of skiing.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Sachin Rekhi

MARCH 1, 2020

It's no wonder then that 85% of my writing stems directly from my career as a product manager and entrepreneur. I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. The Art of Being Compelling as a Product Manager. Fundamentals.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

The Product Coalition

OCTOBER 19, 2017

If you are visiting this page, there are chances you might be seeking an answer to one of the following questions – Having completed my formal education, how do I start my career in Product Management? Coming from a non-related industry, how do I break into Product Management? I am an accidental Product Manager.

User Testing 60

User Testing Product Management Product Manager Product Research 60

The Secret PM Handbook

AUGUST 22, 2016

As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their product feedback. Positioning and value propositions – what my product does for my segment, and why it’s a better solution than the competition.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Putting $125M to work for you, our customers. Lessons learned from scaling a team.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Product Innovation Educators

JULY 17, 2023

Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. Besides his best-selling books Winning at New Products and Portfolio Management for New Products , he has published more than 130 articles on R&D and innovation management.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

The Secret PM Handbook

SEPTEMBER 20, 2016

Although focused toward product managers, the tips were general purpose ways to increase your creative output. ” At right around the same time I drafted this post with more tips that are especially applicable to product managers. And of course you could start by sketching out a user interface. Morning pages.

Product Management 170

Product Management Product Manager Management Management 170

The Secret PM Handbook

APRIL 11, 2017

The customer’s perspective. Of course, the customer cares zero, not one iota, NOTHING, about your problems with making money. But customers do care about something. In so many words, the customer has a problem. The problem is costing the customer some amount of money or time or business friction. Be specific.

Customer Experience 199

Customer Experience User Testing Customer Feedback Feedback Software 199

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. Sometimes I detect patterns or trends in business performance that would benefit product people with a clarification or a ‘how-to’ guideline. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

The Product Coalition

AUGUST 14, 2018

In a product manager meeting at our organization recently, we were all handed the book Insipired: How To Create Tech Products Customers Love. Our leadership team had just started reading it and wanted all of the product managers to read it too. They “hire” products in order to help them get jobs done.

Product Management 60

Product Management Product Manager User Testing Product Research 60

Gainsight

MAY 3, 2022

Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. Fortunately, product-led growth is designed to carve out and deepen your expansion revenue streams. Read on for the five ways product-led growth lands your company more expansion revenue and helps your team grow.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Sequent Learning

APRIL 22, 2019

Product Managers and product leaders continually search for engaging resources to contribute to their knowledge and effectiveness. To help you reach this level of success, we have recognized a mix of books from both our portfolio and many others that can help increase your product management acumen.

Books 40

Books Product Management Product Manager Data Visualization 40

The Secret PM Handbook

NOVEMBER 29, 2017

In my last post I talked about the importance of “talking to customers.” ” In that post I focused especially on what you do with the market discovery knowledge you get from customers once you found it. The “product management system of record,” I called it.). Even our customers like solution space.

Product Research 150

Product Research Marketing Download Customer Experience 150

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

The Secret PM Handbook

MAY 18, 2017

Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. If we don’t put the knowledge in, the our users have to figure it all out themselves. IFTTT (example recipes, that are then augmented by shared customer recipes). Low hanging fruit.

Research Software 287

Research Software Data Visualization Differentiation Customer Experience 287

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Core CSM competencies.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. The Product Book: How to Become a Great Product Manager.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Business of Software Conference

JUNE 25, 2021

The reason is that the JTBD framework (used and applied correctly) helps entrepreneurs, designers, and engineers clearly understand what “job” customers are trying to accomplish. This in turn helps you create products (or features or marketing campaigns) that resonate with customers and align with their goals.

Framework 64

Framework Research Software User Testing Customer Feedback 64

The Product Coalition

AUGUST 14, 2017

product management can either be vision-driven, or it can be execution-driven. but in terms of ideology, as a PM, you will either be driven by a greater good that your product aims at serving, or you will be driven by smaller, tighter, one-step-at-a-time executables that your product arms solves your customer problems with.

Vision 60

Vision User Testing Feedback Software Management 60

The Product Coalition

JANUARY 30, 2019

Photo by rob walsh on Unsplash Becoming a great Product Manager You know how to build a roadmap and prioritize. I had the pleasure of speaking to a group of aspiring product managers recently and am teaching a dozen or so the basics of product management right now as well. Importance of customer?).

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. Product management has all the responsibility, and none of the authority. ” Or “Epics” or “User Stories.”

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

Innovatemap

DECEMBER 19, 2022

Whether it’s education or affirmation, “LOVED” defines how product marketing shapes tech companies for the better. Kate Harrison and the Product Management team use it to build deliverables like information architectures and solution overviews. And marketers just starting their career should pick this up like it’s a handbook.”.

Books 52

Books Advertising Branding Customer Experience 52

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. Product management has all the responsibility, and none of the authority. ” Or “Epics” or “User Stories.”

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40