customers all 
Intercom, Inc.
MARCH 24, 2022
But the technology, market, and customer needs have evolved since then, and for businesses to thrive, they need next-generation tools that are purpose-built to meet these evolving needs. And ever since that first release over 10 years ago, we’ve stayed true to that mission.
Product Management University
AUGUST 2, 2023
Here are 10 things that would happen if product management, product marketing, sales and customer success all had a common view of your target customers. A higher percentage of your current customers keep paying and more new customers keep buying! There’d be no silos or competing priorities.
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The Product Coalition
JULY 13, 2021
You do all this to make the tiny 256dp real estate in the user’s notification bar appealing. It lets developers design a custom notification layout. Custom Notifications Android lets your app have a custom notification layout/UI. A custom notification layout can prove to be a boon for Stock Brokerage apps.
Gainsight
JUNE 13, 2023
Customer health scoring is a crucial tool for measuring and predicting customer sentiment, retention, and expansion. In our recent Titans of Scale webinar , we dug into perspectives on health scores from both a Customer Success (CS) leader and a Customer Success Manager (CSM) at the AI-powered connected workspace platform Notion.
Advertiser: Vanilla Forums
In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. Together, Vanilla etched out the State of Customer Success in 2022. Is your Customer Success team as prepared as they should be? What does it look like? How can you prepare?
ProductBoard
SEPTEMBER 29, 2021
When building amazing products, the customer should be at the heart of every product decision. To collect customer and product feedback as easily as possible, product teams and internal stakeholders use Productboard’s Chrome extension and integrations like Zendesk, Intercom, Slack, etc.,
ProductBoard
JANUARY 22, 2023
40% of Product teams struggle to understand customers and customer needs Gainsight and Productboard are excited to announce a bi-directional integration between Gainsight CS and Productboard that helps Product and Customer Success teams collaborate to drive customer satisfaction and guide roadmap strategy.
Advertiser: Vanilla Forums
As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. How to make internal feedback more effective and inclusive.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Technology has elevated every aspect of the customer journey. All aspects that is, but one: customer complaints. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. and master customer rage for an insightful webinar on September 23rd.
Advertiser: Vanilla Forums
As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. How to make internal feedback more effective and inclusive.
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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
Speaker: Bryan Horn, Founder, CS Solutions
If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Examples of both HORRIBLE and FANTASTIC customer interactions.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Customers who share stories, knowledge, and experiences with other customers or prospects are more effective and authentic than traditional marketing programs. All attendees will receive access to exclusive program planning templates. On Tuesday, June 21, at 12pm ET, join us to learn: The key element of a successful program.
Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators
Not sure what data you should be looking at to make loyal customers? Whether you're just starting out your CX program, or you need to tweak an existing one to pandemic standards, register for this conversational webinar where we'll talk about it all! Are you struggling with making VoC the center of your company's mission?
Speaker: Bob Caporale, Founder of Strategy Generation Company
As product managers, we’ve likely all faced this situation at some point in our careers. But, in most cases, the core challenge isn’t your bosses or even your specific goals; it’s the fact that your company’s targets are disconnected from your customers’ needs. Align your company’s strategic goals to your customers’ unmet needs.
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