The Product Coalition

MARCH 1, 2022

Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. How hard are you working the following methods for customer insight collection ? Customer feedback insights will help your product team prioritize , make improvements, and achieve long-term goals. No ifs, no buts.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Alchemer Mobile

OCTOBER 21, 2021

From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself. What tools or methodologies do you use? “Data fluency again is really big.

User Testing 246

User Testing Data Visualization Product Manager Product Management 246

Alchemer Mobile

OCTOBER 14, 2021

From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself. What tools or methodologies do you use? “Managing up with data. What tools or methodologies do you use?

Technical Review 245

Technical Review User Testing Data Visualization Product Manager 245

The Product Coalition

FEBRUARY 18, 2023

It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Putting tools in place could make you feel as if you are making progress in the right direction, but if you just add tools you might be treating the symptoms and not the disease. Here’s why.

Data Visualization 158

Data Visualization Customer Communications Feedback Software User Testing 158

The Product Guy

SEPTEMBER 12, 2017

Analytics tools may tell you which features of your product a user has used. This is like visual design: one item that stands by itself and is large looks important. You may buy this ebook at [link]. Analyze patterns of use. Identify features in your product that help people accomplish similar goals to your new feature.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

The Product Coalition

JANUARY 14, 2021

In this fantastic report from Deloitte, they share a vision of healthcare that could be based entirely on an individual and their personal needs: “Shoes will adapt their insoles for the perfect arch support to correct an individual’s gait as he or she goes. via insights that are entirely personalized to them. Health Apps #7?—?Qardio?—?Heart

Research Software 172

Research Software Healthcare Reporting Tools Data Visualization 172

The Product Guy

AUGUST 10, 2017

With a sufficiently large data set of your own users, you will find that their behaviors, goals, and pain points will be quite different from each other’s – let alone your own. Traditional UX work can yield complex deliverables, like 40-page usability reports or persona spreadsheets with intricate details.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

The Product Coalition

MARCH 13, 2022

There were many dozens of operation people at all levels who were responsible for a gazillion of back-office processes and tools that built and maintained eBay’s product catalog. But we need to do it consciously, or else we will surely overuse the tools, methods, and skills that we are used to using. So far so good.

Feedback Software 174

Feedback Software Demo Data Visualization User Testing 174

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userzoom

DECEMBER 11, 2019

Therefore, I have asked six of UserZoom’s brightest minds (who also happened to be willing to stake their hard-earned reputations on these predictions) about how they think the CX and UX landscapes will shape up in 2020. UX Researcher, Professional Services. Becky Wright, Senior Product UX Researcher. Lee Duddell, Senior UX Director.

Data Visualization 92

Data Visualization User Testing Research Software UX 92

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We learned a lot and shared our findings on our blog through stories and ebooks. We reached out to 100+ digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Product Innovation Educators

JULY 31, 2023

He is also the co-author of Working Backwards: Insights, Stories, and Secrets from Inside Amazon. And we had tried a bunch of standard tools to build products, but we realized that the one person who wasn’t in the room was the customer, and that was the most important person to have with us on the journey.

Data Visualization 227

Data Visualization Feedback Software Customer Feedback Document 227

Userzoom

DECEMBER 9, 2019

In this year’s State of UX in the Enterprise report , securing resources and budget was the top three challenge for UX teams in some of the biggest organisations across the globe. One very under-utilized ‘tool’ is doing research with – and developing relationships with – customer service. Benchmarking 101 [ebook].

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Userpilot

AUGUST 17, 2024

Build a custom dashboard to track key conversion metrics. Leverage funnel reports to identify friction points. Click funnel vs landing page A landing page is a standalone web page designed with a single, focused objective: to get visitors to take a specific action, such as signing up for a free trial or downloading an ebook.

Research Software 105

Research Software Feedback Software Analytic Tools Data Visualization 105

Product Talk

AUGUST 4, 2021

But blog analytics (views and shares) don’t track impact. I knew I still had to create a cover design and interior design, work through final copy editing revisions, ebook formatting, and make distribution and pricing decisions. We didn’t even start on the ebook formatting until after the printer files were finalized.

Product Research 299

Product Research Books User Testing Feedback Software 299

Intercom, Inc.

SEPTEMBER 18, 2019

But when they’re actively shopping, a message telling them which service or product to pick — and explaining why — is perfectly within the context of what they’d expect. These pop-up messages can be personalized using customer names and data, making them more likely to grab the attention. link] __Business_Messenger_v2.mp4.

Marketing 36

Marketing Research Software Customer Communications Data Visualization 36

UX Studio: Product Management

AUGUST 17, 2018

Imagine the findings and insights making usability testing as a polestar guiding product-related decisions. Even without a test-ready prototype or a website in the initial phase of product development, you can get ahead by testing competitors’ solutions with the target group to gain insights on what to do better. Source: millermedia7.com.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Intercom, Inc.

SEPTEMBER 10, 2020

Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. This has created large amounts of data for running teams. . A data-driven framework for scaling.

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Onboarding KPIs Customer Experience User Testing Weak Development Team 226

The Product Coalition

NOVEMBER 19, 2020

As higher-resolution pollen insights become available, more businesses are realizing the opportunity and figuring out how to create better experiences for seasonal allergy sufferers: A?—?Personalized As long as they have a constantly updated data feed, they can even automate where and when their ads appear: [link] C?—?Smarter

Research Software 158

Research Software Data Visualization Healthcare Customer Experience 158

Userpilot

JULY 16, 2024

HubSpot prides itself on its exceptional customer service. Userpilot differentiates itself through its comprehensive feature suite Userpilot is a digital adoption tool with three feature layers: user sentiment, user engagement, and product analytics. Marketo gains a competitive advantage by offering a unique functionality.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

The Product Coalition

AUGUST 22, 2021

We all want to be data-driven, but both data and our ability to work with it has its limitations. Since the annual report takes time to prepare and file and is typically filed in Q4 of the following year, I wouldn’t know the real amount of tax that I would have to pay until then. How much more? Yes, you got it right.

Data Visualization 158

Data Visualization Reporting Tools Banking Customer Experience 158

Mixpanel

FEBRUARY 16, 2022

We’ve found that while there’s a lot of great content on how a PLG strategy works conceptually, there’s very little in the way of concrete examples or best practices for how data and analytics teams should implement it. Solving this challenge required a new data infrastructure, and the rest of this post will detail how we did that.

Data Visualization 69

Data Visualization Analytic Tools Customer Experience Customer Feedback 69

Under 10 Consulting

JANUARY 2, 2020

ProductOps is a specialized role that normalizes the product function across all products and services. Each team uses different templates and tools from different sources. ProductOps is a specialized role within product or product management that normalizes the function across all products and services.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Research Software 87

The Product Coalition

FEBRUARY 14, 2022

He mentioned the example of Waze predicting where you are going (home, work, etc.) If you are the developer who is supposed to write this feature, you would ask the product manager for very specific instructions as to when and how to predict where this person is going. and offering to take you there without you needing to do anything.

User Testing 158

User Testing Product Manager Product Management Data Visualization 158

Modus Create

JUNE 30, 2021

Towards the end of 2020, we made five predictions on digital transformation trends for 2021. These predictions spanned various areas of business: from marketing, engineering, and recruitment to company culture. Let’s reflect on our predictions and see if they have turned out to be accurate: 1.

Data Visualization 72

Data Visualization Research Software Reporting Tools Artificial Inteligence 72

The Product Coalition

JANUARY 16, 2022

Navigating all of it could be challenging, so here is a simple tool that will help you find your way. Understand Your Core Values The product roadmap in a product company (as opposed to a services company, for example) sets the strategic direction of everything going on. The search, though, wasn’t trivial.

Roadmap 174

Roadmap Data Visualization Customer Experience User Testing 174

Mixpanel

JANUARY 11, 2021

As Head of Data Science, Digital Ventures at Viacom18 Media—a Mumbai-based joint venture between ViacomCBS and Network18 and one of India’s fastest-growing entertainment networks—Anubhav Shrivastava has led the company’s shift toward data-informed decision making. How do you keep data at the forefront?

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Data Visualization User Testing Customer Experience Analytic Tools 98

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. You could be a lone PM in a tiny startup with no Product Management team, meaning that you only report to the CEO, or maybe a CTO.

Product Manager 187

Product Manager Product Management Data Visualization Weak Development Team 187

Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

Healthcare 95

Healthcare Research Software Analytic Tools User Testing 95

Userpilot

FEBRUARY 4, 2023

What is a “wow” experience in customer service? WOW experiences are often associated with exceptional customer service but can also apply to the customer experience in other contexts. In fact, excellent customer service is one of the best ways to increase customer loyalty and retention. Userpilot’s self-service knowledge base.

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User Testing Customer Experience Customer Feedback Feedback Software 97