Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

The Product Guy

NOVEMBER 13, 2018

As product managers, we have chosen a career path in which there are ever-changing demands on our attention. The cause of these problems may be that we are time inefficient – we lack the ability to appropriately manage our time in order to complete our priority tasks. Prioritizing Work Items – List Managers.

Customer Experience 312

Customer Experience Product Manager Product Management Data Visualization 312

Intercom, Inc.

MARCH 25, 2021

At Intercom, the security and protection of our customers’ data is of the utmost importance. This is allowing for improved patient experience, increased workflow efficiency, and effective data management. Our HIPAA attestation report is one of two new additions to Intercom’s security program. What is HIPAA?

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

Intercom, Inc.

APRIL 28, 2021

Cloud costs can be awkward and are constantly evolving, as proven by the growing world of cloud financial management (FinOps). Take a reactive approach to cost management. This gives us realistic, accurate, and useful data and guides us nicely to our next principle. So, what are our principles and processes? No surprises.

Data Visualization 211

Data Visualization Reporting Tools Government Customer Experience 211

Userpilot

AUGUST 30, 2024

What analytics features does WalkMe support? You will also discover three alternatives to WalkMe and learn about their analytics capabilities. The WalkMe Insights platform forms the core of WalkMe analytics. The specific analytics features available differ between the customer and employee onboarding solutions.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Roman Pichler

JUNE 4, 2018

Recognise the Importance of Product Management. Embracing new technologies like machine learning, micro services, big data, and Internet of Things (IoT) is part of that change, as is the introduction of agile practices including cross-functional and self-organising teams, DevOps, Scrum, and Kanban.

Product Manager 258

Product Manager Product Management Weak Development Team Management 258

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Alchemer Mobile

OCTOBER 19, 2023

By combining questions and reports from different surveys, you can view feedback across touch points, timeframes, and audience segments within a single report view. This allows you to save time while you deliver better data to drive decisions.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Mind the Product

AUGUST 16, 2019

At #mtpcon San Francisco, Brandon Chu, VP of Product at Shopify, provides some insight into what he considers the most interesting challenge in his career: managing platforms. There are three main types of platform: Developer platforms – these are operating systems and tools that enable developers to build products faster.

Customer Experience 188

Customer Experience Data Visualization Management Management 188

UX Planet

MAY 27, 2025

The answer lies in offering what others dontfeatures that make life easier and smarter, like real-time financial insights, savings alerts that actually help and seamless integration with the digital tools people already use. Smart insights are todays realvalue. Plain and simple, generic wont cut it anymore.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Lenny Rachitsky

MAY 11, 2025

95% of enterprise data problems involve access, cleaning and joining data, not analysis; companies that solve this integration challenge create tremendous value. Looking for signs like athletic achievements or chess playing can predict work ethic and problem-solving abilities better than traditional credentials.

Research Software 112

Research Software Feedback Software User Testing Data Visualization 112

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? But this is exactly what we do when we try to make our first idea match the customer need we are trying to address, within the technical constraints we encounter, while still managing to deliver the right business results. Do you need to test all of your assumptions?

Product Research 339

Product Research User Testing Testing Analytic Tools 339

The Product Coalition

MAY 18, 2022

processes, tools, products, and services. Continuous improvement in the software outsourcing services faces challenges to the teams and team leaders and entails risks. Enterprises use continuous improvement in software development or data automation solutions. Read the article to know what it is?

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Intercom, Inc.

NOVEMBER 4, 2020

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Resolution Bot can even help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Reveal

NOVEMBER 17, 2021

Reveal Embedded Analytics. While businesses continue making analytics and BI their top investment priority, new techniques, and trends emerge, making data analytics faster, easier, and even more powerful. . From this article, you’ll learn: What is augmented analytics ? Who is augmented analytics for?

Data Visualization 81

Data Visualization Analytic Tools Reporting Tools Definition 81

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Your data is our most critical asset. Data is kept safe at rest and in transit.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Johanna Rothman

AUGUST 12, 2021

Some managers wanted to prevent Bad Things from happening in the organization, so they added policies or procedures. Now, these same managers want business agility. However, the policies and procedures increase friction and make it harder to get the Right Things done. Yet, the policies and procedures remain.

Leadership 133

Leadership Technical Review Agile Travel 133

Userpilot

JANUARY 15, 2025

Security challenges and what to look out for when choosing a session replay tool. Once installed, a session replay tool tracks these DOM modifications and sends the data to its servers for processing and storage. This granular insight makes it easy to understand user needs and enhance their experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 21, 2025

As a product manager, I know that even small friction points cause users to drop off. Memory Leak Detection & Resolution Are there any memory leaks present (use profiling tools)? Implement proper object lifecycle management. Implement efficient data fetching. Use appropriate data formats. Conduct user testing.

Analytic Tools 57

Analytic Tools Feedback Software Research Software Data Visualization 57

Userpilot

AUGUST 21, 2024

If you want to get the data you need without having to collect it first, Heap tracking features can capture in-app events automatically and make retroactive analysis a breeze. But is Heap the best choice for your product management needs? The main analytics tools Heap offers and how to use them effectively.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Events 101

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Business trips may be exhausting for both those who travel and those who manage them behind the scenes. It is very hard to plan, distribute, and manage finances for such excursions.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

The Product Coalition

NOVEMBER 29, 2022

How is the increase in mobile use changing the landscape of the product management role, and what are the differences between traditional product management and mobile product management? The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Userpilot

OCTOBER 30, 2023

Company data is one of the most valuable assets that a SaaS business can have. As such, implementing a data maturity model to get the most out of new insights will help you act on your product analytics instead of becoming distracted by vanity metrics. Stage three is data savviness where data is used for key decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Intercom, Inc.

MARCH 26, 2020

We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service. Our leadership team is fully engaged in the active management of our response during this challenging period. Infrastructure services reliability. Health and safety.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

The Product Coalition

JANUARY 23, 2022

This is writing code and/or using tools to automate the testing of mobile software?—?either such as automated tests to evaluate network traffic utilisation, memory management, and data storage. Use your product analytics or user research to identify the devices and mobile browsers that you need to support.

User Testing 202

User Testing Analytic Tools Feedback Software Product Research 202

Userpilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on Product-Led Growth (PLG) and showcases standout candidates in the field. Recommended product manager job openings in the PLG field Looking for a job in PLG companies?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Alchemer Mobile

SEPTEMBER 27, 2018

Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Most brands today may think they build products around their customers, but in reality, our data shows they only hear from less than 1% of their customer base , which we call the “vocal minority.”

Customer Feedback 203

Customer Feedback User Testing Customer Experience Data Visualization 203

Userpilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

Mind the Product

FEBRUARY 19, 2019

What are the benefits of taking on such an initiative, and how does product management give you the best possible chance of success? Analytics – understanding market and customer behaviour and using that knowledge to make good business decisions. How Does Product Management Enable Digital Transformation?

White Paper 165

White Paper Analytic Tools Technical Review Data Visualization 165

The Product Coalition

MARCH 25, 2022

Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category. CB Insights states that 41 fintech startups that are backed by venture capital are worth $154.1 With their help, you manage your investments and participate in the trading process.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156