Intercom, Inc.

OCTOBER 1, 2019

Having led sales teams at Facebook, Twitter, and now Intercom, I’ve developed and executed many of these plays. I shared a deeper look at how we run our sales organization – everything from how we keep our top reps motivated to why we take a highly targeted approach to outbound sales. How will I implement new sales motions?”

Outbound 156

Outbound User Friction Demo Enterprise 156

The Product Coalition

MAY 9, 2023

Specifically, if you’re planning on enterprise contracts of $10k+ a year, those are almost impossible to do with PLG. It means saying NO to those enterprise customers that you’re so used to getting with additional services and customizations. With outbound enterprise sales, you need to reach out to many people to get some calls.

User Testing 148

User Testing Feedback Software Analytic Tools Outbound 148

Mind the Product

MARCH 7, 2019

Maintain Good Data Quality for Outbound Integrations. When conducting an outbound Integration (an integration that is sending data to another system), remember that your data is now in two or more applications at once. And APIs disappear, for minutes, for hours, forever. The technical debt of API integrations can become daunting.

Reporting Tools 187

Reporting Tools Data Visualization Customer Experience User Testing 187

Intercom, Inc.

DECEMBER 3, 2020

Instead of building on previous iterations with small, incremental changes that could be quickly shipped, this was a two-year-long enterprise designed almost entirely from scratch. We are principally responsible for the messaging and outbound products, so that’s how I’ve been involved in this product series.

User Testing 153

User Testing Feedback Software Data Visualization Research Software 153

Intercom, Inc.

NOVEMBER 27, 2019

Moving upmarket: Court enterprise customers. Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. Product expansion: Design compelling standalone products, not features.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

eG Innovations

JUNE 6, 2025

Network Traffic: Monitors inbound and outbound data to assess network performance. A third-party solution like eG Enterprise offers richer visualizations, advanced analytics, and a more holistic view of network performance, enabling faster and more effective troubleshooting. They can detect anomalies and perform trend analysis.

Data Visualization 52

Data Visualization Analytic Tools Development Dashboard 52

Intercom, Inc.

MARCH 28, 2022

When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? Gartner predicts that by 2026, 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. We actually had three engineers and three people that we categorized as growth, which included sales, marketing, customer development, product development and ideation. PR is an underutilized growth tactic.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

ProductPlan

MARCH 17, 2020

PMs have a unique role that brings together a synthesis of exploration, analysis, and strategic development. Developing a Product Strategy. Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy. Product development.

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

Userpilot

AUGUST 22, 2024

There’s a free Starter plan, a Plus plan (from $49 a month), and custom-priced Growth and Enterprise plans. These are tools that allow developers to integrate Amplitude analytics quickly. For root cause or cart analysis, you need either Growth or Enterprise plans. Amplitude has a 4-tier pricing structure.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 2, 2024

In most SaaS companies, PLG strategies are developed by a collaborative effort between sales, product, and marketing teams. In contrast, traditional GTM strategies prioritize outbound sales and marketing efforts to attract and convert customers. On the other hand, the traditional model is heavy on 1:1 customer interactions.

Feedback Software 105

Feedback Software Customer Experience Reporting Tools Strategy 105

Intercom, Inc.

NOVEMBER 20, 2018

It is important to use these initial interactions as a means to gain insights that can be fed back to product development to improve your solution and to ensure that your product helps deal with a pain that your target market has. or doing nothing, is usually the main competitor faced by enterprise sales-people.).

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

eG Innovations

DECEMBER 7, 2022

Three significant versions of SNMP have been developed and deployed. Using SNMP MIB-II, a network monitoring system like eG Enterprise can discover the network interfaces on a device, determine the status of each interface and track the traffic in and out of each interface. How eG Enterprise Supports SNMP Monitoring?

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

NOVEMBER 2, 2023

Such knowledge allows companies to make informed product-development decisions , fine-tune their product positioning , and create tailored marketing campaigns that resonate well with customers. Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

SEPTEMBER 19, 2023

These types of funnels are usually targeted toward mid-market prospects or enterprise leads that require hands-on sales representatives to seal the deal. Top-down funnel Top-down funnels are usually built from a combination of outbound sales and account-based management. Data-driven.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Intercom, Inc.

NOVEMBER 7, 2019

So I spend my time hiring people, developing them into a fit on specific deals and also working on other graph levels such as packaging, pricing, how to go international, etc. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Revulytics

FEBRUARY 12, 2019

In defense of decreased multi-tasking, the author says “many businesses are beginning to organize customer engagement, strategy, and product development responsibilities among different people within product teams.” But can you be just a technical product manager or just a strategic one?

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Intercom, Inc.

JANUARY 11, 2023

At the enterprise level, the user is rarely the decision-maker. When trying to sell to enterprise, take into account all the potential users and stakeholders and create a multithread, go-to-market strategy that aligns with the whole business. . We’ve had some really awesome developments in the last few weeks.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Mironov Consulting

DECEMBER 31, 2017

I strongly advocate a “portfolio pie” model of prioritization, to avoid putting all of our development eggs into the feature basket. Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue. More here.)

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Userpilot

AUGUST 18, 2024

You can also consider these GTM examples for inspiration when you develop your strategy. Develop a pricing strategy If your product isn’t competitively priced, it’ll struggle to find its footing, even with the best AI features. A tool like Wynter can help you test different messages and understand what resonates with your target users.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. By the time that I actually left Slack, I was senior manager of enterprise. Is it true enterprise?

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Userpilot

SEPTEMBER 7, 2023

Here are practical steps: Understand your buyer personas and user personas The buyer isn’t always the end user, especially in large enterprises. Unless you’re selling to startups, focus on developing two different personas for buyers and users. Buyers simply purchase the product and hand it over to end users.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

The Product Coalition

FEBRUARY 12, 2018

While the last one is a solution for the enterprises, the first one?—?StepShot An entrepreneur running a remote team or dealing with customers and clients, busy blogger, web developer or marketer?—?everyone software developers, IT consultants, product managers, marketers, designers, software trainers, teachers, and many more.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Developing market interest and building personal engagement are the key contributions to the bottom line. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

BrainMates

SEPTEMBER 19, 2022

The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

The Product Coalition

JANUARY 25, 2019

Building endurance across each role was the key skill that helped me to develop my career in PM. Even with a long history in enterprise product roles, finding the next role was not easy. The external recruiter, outbound talent scout, the internal recruiter, the coordinator, the manager, the interview panel, the receptionist.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Intercom, Inc.

NOVEMBER 17, 2022

I’ve learned how enterprises work, how they make decisions and purchases, how each job has its role in a corporation, and how everybody operates. When an SDR is with someone on the phone, especially outbound, and they are interested in doing a demo, they need to seize the moment. It was not written in the stars.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

eG Innovations

NOVEMBER 19, 2021

Typical use cases of AWS EC2 include: Host a variety of software from simple web sites to enterprise-grade web applications on a on-demand infrastructure. While designed for developers for easier web-scale computing, it provides 99.99999% durability and 99.99% availability of objects. So, there is no on-premises infrastructure at all.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Userpilot

SEPTEMBER 27, 2024

Userpilot pricing Userpilot’s transparent pricing ranges from $249/month on the entry-level end to an Enterprise tier for larger companies. The Enterprise plan is custom-priced based on the specific needs of larger organizations. It’s primarily targeted at larger enterprises looking for robust analytics and user guidance.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Usersnap

JANUARY 20, 2023

Customer support solutions also allow you to use user research tools through personalized questions in order to make the best decisions on how to develop your product or service. CRMs focus on customer retention to develop long-term business relationships. Plus, the support team and developers can see what your users see.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Gainsight

DECEMBER 23, 2019

Are you selling more to enterprises? ‘Cause many times if it’s a more… Call it a developer tool product, it might be more complicated to work through some of the requirements. You have to have an understanding of how much of your business is enterprise versus SMB. Are you selling more to SMBs?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. 8 steps to develop a winning sales strategy.

Outbound 178

Outbound Strategy Inbound Customer Experience 178

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 224

Feedback Software Reporting Tools Customer Experience Weak Development Team 224

Intercom, Inc.

JANUARY 16, 2019

Most users view a product only through the lens of their own use, not through the needs and habits of all the users in their enterprise (which is a view someone at the top, such as a Chief Information Officer, is more likely to have). Is your model primarily inbound or outbound? it all “works”.

Weak Development Team 157

Weak Development Team Data Visualization Strategy User Testing 157

Brian Balfour

AUGUST 3, 2017

Marketo Their market is the enterprise. As a result they've differentiated their product on the things that enterprise customers care about: customization, security, and scale (that's their Market Product Fit). Because of that, they use Outbound Sales to sell (Product Channel Fit). HubSpot Their market is the mid-market.

Marketing 57

Marketing User Testing Outbound Reporting Tools 57