Mind the Product

OCTOBER 21, 2019

Watch the video to see Richard’s talk in full. One of the ways in which these new players are differentiating themselves from others in the market is through great product people and effective product management. What it takes to be a CPO. Future of the CPO. Or read on for an overview of his key points. Product Management Trends.

CTO 89

CTO Product Management Product Manager Management 89

Intercom, Inc.

MAY 16, 2019

To differentiate yourself in a crowded market, ease of use is only part of the equation. But then when we reviewed the proposal with leadership, we actually got pushback. Patrick: From early on, we felt there were two key areas that we could differentiate on with Product Tours. Standing out in a crowded field.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

ProductPlan

SEPTEMBER 15, 2020

What to expect: Jim’s LinkedIn feed features original written content on product management and product-market fit, videos, and more with his unique take. See Jim Semick’s advice on product leadership in our Spotlights video: 2. Watch Carlos discuss adapting your business in our webinar on resilient leadership: 5.

Leadership 68

Leadership Webinar Differentiation User Testing 68

Mind the Product

DECEMBER 26, 2019

They had a celebrity like founder, yet, were losing leadership in the market and growth had plateaued. The solution required a pivot and a focus on their competitive differentiators as well as new geographical targets. Richard soon realized that for all of the leads they were generating this wasn’t translating into new revenue.

User Testing 100

User Testing Customer Experience Marketing Research Software 100

ProductPlan

JUNE 5, 2020

The Product Executive Certificate is geared toward senior-level professionals with experience in a product leadership role. It explores product leadership fundamentals and managing growth, among other takeaways. Key takeaways include product strategy , user research, and the UX/UI design process.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Mind the Product

JANUARY 16, 2020

Having that kind of support really made this change in my career possible – she had my back, even when I wasn’t totally sure if I would be good at stepping up to take more of a leadership role.”. ProductTank videos: In the ProductTank video series, product people around the world gather at various locations to educate their audience.

Data Visualization 119

Data Visualization Customer Experience Customer Feedback Transportation 119

Gainsight

JULY 11, 2023

A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. Staging Our Next Act Though our growth was solid and steady, and by all operational and financial metrics, we were making significant progress, my leadership team knew we could accelerate.

Education 40

Education Vision Customer Experience Differentiation 40

Mironov Consulting

DECEMBER 5, 2023

Let’s assume the product/engineering/design leadership has done a bunch of homework in preparation for annual planning: picking a few not-entirely-unreasonable product scenarios and with some very rough count-the-digits guessimates at outcomes.     Support would need automation, self-service, how-to videos. 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Userpilot

JULY 17, 2023

Navigating the corporate landscape to secure the leadership’s buy-in and resources is a big part of their job. This involves customer and market research , defining a differentiation strategy, identifying the best ways to reach out to potential customers, designing marketing campaigns, and monitoring their results.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Gainsight

JUNE 13, 2022

Today’s consumer has so many streaming options to choose from, such as AppleTV+, Hulu, YouTubeTV, Amazon Prime Video, Peacock, HBO Max and countless others — all services vying for the same consumer spend. Netflix has got to keep the pedal to the metal and continue to innovate and differentiate itself.

Data Visualization 52

Data Visualization User Testing Reporting Tools Feedback Software 52

Antwak Blog

JANUARY 29, 2021

Well, most experienced PMs emphasize on soft skills being the differentiator between a good and a great PM. Moreover, they guide the company towards a competitive path and ensure their leadership on it. . To know more, check out our video nugget at our AntWak Product Management Channel. Go be a hustler!

User Testing 52

User Testing User Friction Product Management Product Manager 52

Mind the Product

MARCH 2, 2017

Mental models can help people in positions of leadership make decisions. If you don’t have a value proposition articulated using the four part framework – category, customer, benefits, differentiators – then do it yourself. All that should change once you’ve watched the video (and reviewed the blog posts that goes along it at [link].

Product Management 70

Product Management Product Manager User Testing Management 70

Intercom, Inc.

DECEMBER 31, 2019

Netflix had 12 million subscribers for its DVD delivery service in 2010, when it decided to make video streaming its primary focus (dear reader, feel free to insert Qwikster joke here). The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Department of Product

OCTOBER 5, 2023

If we keep to this metaphor, we know the critical place to focus is that 20% differentiation. Spotify’s CEO has urged UK regulators to show leadership after claiming that Apple and Google have a monopoly on the internet. Lyfts engineering teams explain how they do it. This is the only way to create outlier companies.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Agile Velocity

JUNE 14, 2023

How I would differentiate, just off the cuff, is Digital. So those are a few different ways I would differentiate the different flavors of transformation. We need real business leadership to engage. A couple of things that I always like to remind leadership about is, we need to develop a sense of urgency around these.

Agile 59

Agile Customer Experience Technical Review Leadership 59

The Product Coalition

OCTOBER 11, 2019

Each course has a duration of 4–6 weeks and includes video lectures, lessons and community discussion forums. What differentiates the Product School from other product manager training programs is that all “instructors are active product managers at top technology companies. Canada and Europe or online.

Analytic Tools 60

Analytic Tools Reporting Tools Certifications Data Visualization 60

Mind the Product

MARCH 20, 2020

Communication, Melissa says, will be the make or break differential when it comes to making it into the C-Suite. Start today by asking yourself how your product relates to revenue or cost. Then challenge yourself by asking how you can build on that story. Communication.

User Testing 216

User Testing Product Research Customer Feedback Customer Experience 216

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. Utilize LinkedIn and use photo/video to polish your social media presence. You must ensure that the differentiation is clear. Human-First Customer Success.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

MARCH 17, 2019

The short tutorial videos are 5 minutes long, not to mention downloading and installing it that would take you at least 20 minutes. And the investment / learning process that we’ve painfully gone through is what differentiates us from those who have yet to ‘join the elite club’. But Facebook is ancient some will say.

Analytic Tools 60

Analytic Tools Download User Testing Customer Experience 60

The Product Guy

SEPTEMBER 27, 2016

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Business of Software Conference

NOVEMBER 30, 2020

Video, Slides, & Transcript below. Fresh talks on entrepreneurship, product, marketing, leadership, hiring, and more dropping each week. What they’re doing is they’re teaching for differentiation. They’re teaching for differentiation. Upcoming Events. Get Weekly Advice From Software Experts.

Research Software 64

Research Software User Testing Positioning Product Research 64

The Product Guy

OCTOBER 25, 2016

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Innovatemap

OCTOBER 4, 2019

Faced with a workforce that can be composed of five generations and the pressure to offer competitive, differentiating benefits packages, companies are creating more personalized offerings and expanding voluntary benefits to meet a broad range of needs and lifestyles, from tuition reimbursement to retirement planning.

Data Visualization 40

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 40

The Product Guy

JANUARY 5, 2017

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Intercom, Inc.

FEBRUARY 25, 2021

We’ve gathered a list of articles, videos and podcasts you can check out: Putting the “customer” in customer experience (and at the heart of your business), aka how to develop a customer-centric culture. But it’s also a publication platform, so I do write for Forbes, and I also contribute to some of their thought leadership content.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

The Product Guy

FEBRUARY 18, 2017

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

Roadmunk

SEPTEMBER 21, 2017

The video delves into the motivation behind the culture and offers learnings that PMs can apply to their own culture. Not really an article, but this Quora thread compiles answers from various product leaders about what differentiates the crème de la crème of product management. Alright, I broke the rules again; it’s a video.

Article 81

Article User Testing Product Research Technical Review 81

ProductPlan

AUGUST 23, 2022

Product leaders can plant the seeds for customer empathy in their team and beyond by encouraging or mandating their teams conduct qualitative user research that puts them across the table—or on the other end of a video call—with real, live human beings. Empathy offers an opportunity to differentiate and connect to break through the noise.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

The Product Guy

APRIL 4, 2017

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. I read 20-30 articles every day on my areas of interest namely Product Management, Agile Development, UX Design, and Leadership.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Guy

MAY 15, 2017

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

FEBRUARY 2, 2017

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. I read 20-30 articles every day on my areas of interest namely Product Management, Agile Development, UX Design, and Leadership.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Gainsight

JULY 7, 2021

And after a few intense discussions amongst our leadership, legal and HR teams, and of course our customers, we decided that we’d do it by going hybrid – combining the game-changing reach of going digital with the unparalleled human-first experience of a live, in-person experience with a few dozen close friends and customers.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

The Product Guy

MARCH 2, 2017

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. He began his product work at Broadcast Interactive Media, where he launched a video publishing platform for broadcast news sites. James builds products and services which delight customers and differentiate companies.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60