The Product Coalition

DECEMBER 9, 2019

You might use goals in your yearly and quarterly company strategy, your positioning, mission statement, company culture guide, financial projections, and other crucial business documents and initiatives. Manage goals and OKRs that connect to your team’s daily work to build alignment and transparency.

Onboarding KPIs 78

Onboarding KPIs Outbound KPI Software Review 78

Intercom, Inc.

JULY 31, 2018

It’s rare that one product manages to solve all of your needs or the needs of your customers – no matter how extensive or well designed it is. As well as a simple dashboard for managing your apps, you can now get a free developer workspace to build and test your apps in a safe environment.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Bain Public

JANUARY 11, 2022

As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). As such, to be a healthy product-led organization, all the elements in this pyramid need to actively contribute to the product management function. Let’s dive deeper!

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

The Product Coalition

MARCH 16, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. Below are some of our learnings, as well as approaches and practices that product managers can look at as they start thinking about the integration of their SaaS software.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

Usersnap

FEBRUARY 14, 2023

Will I focus more on inbound or outbound sales, or both equally? Distribution with SaaS companies is easier than with other eCommerce businesses since SaaS product management and distribution are done over the internet rather than in person. What channels will I use to distribute and advertise my products?

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Product Bookshelf

FEBRUARY 21, 2017

Product managers can learn a lot from growth marketers. Although some growth tactics are specific to outbound marketing, many are directly tied to the product. He talks in detail about how his teams set goals, manage documentation around experiments, and optimize. The Laws of Growth.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Amplitude

NOVEMBER 1, 2018

By talking to customers ahead of time and understanding their use cases, we managed to learn a lot about how to build our cohort sync feature. outbound integration. On the flip side, you don’t need to be able to ingest one million events per second from your endpoint if the actual load is going to be miniscule.

Feedback Software 83

Feedback Software User Testing Weak Development Team Customer Feedback 83

Gainsight

JANUARY 18, 2021

Zuora wants its customers to transform and manage their subscribers by empowering them with the right understanding and flexibility surrounding the subscription business model. He believes his job entails everything outbound through product marketing into the field organization. But without having been a product manager?” .

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Aptrinsic

MARCH 19, 2018

The sales reps would source new customers through outbound efforts and engaging their professional network. Given you are aligning the activities across multiple departments, it’s recommended you start by documenting your buyers journey and how it aligns with your sales process. Should they be considered a lead?

Enterprise 40

Enterprise Customer Experience User Testing Outbound 40

Intercom, Inc.

MARCH 2, 2018

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. Minimum viable documentation. No matter what product you’re taking to market, chances are you’ll need some amount of documentation to support it. For a project management app it might be to: Create a project.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Userpilot

NOVEMBER 20, 2022

Marketing roadmaps are complex documents that capture and visually communicate your marketing plan. They also help with management and ensure that tasks and resources are effectively managed. For instance, you might have a team focus on customer acquisition using inbound and outbound projects.

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Feedback Software 98

Intercom, Inc.

AUGUST 18, 2020

Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times. Easily manage and measure the impact of your help docs with our new Articles API. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

NOVEMBER 28, 2018

An enterprise software company, on the other hand, may need a robust suite of integrated tools to help them manage long, multitouch sales cycles. A solution will always include process and change management. The six most common categories that sales tools fall under are: Customer relationship management (CRM).

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Gainsight

OCTOBER 3, 2023

HubSpot’s CRM platform is the bedrock of their customers’ efforts to drive sales, manage customer data, and aid retention efforts. From the HubSpot end, Account Managers will be combining those customer health insights with outbound customer data like contacts, deals, and engagements. The result?

Customer Experience 59

Customer Experience Data Visualization Customer Feedback Outbound 59

Userpilot

JANUARY 26, 2024

In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. They rely on outbound techniques and personalized communication to identify leads and build relationships that gradually lead to deals. Product-led growth is predicted to become even more prominent in 2024. Let's dive in!

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. If you’re looking for the technical documentation on Userpilot integrations, go here. Segment integration.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

NextBigWhat

OCTOBER 30, 2020

Operating Plan (OP1) is an annual planning document that covers the strategy for the next 12 months, ways of executing the strategy, and the budget required. Managerial Leverage (aka High Output Management): A manager’s output is the output of all of the people and the teams that report to her. CM3 is CM2 minus Marketing.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Modus Create

FEBRUARY 1, 2022

The core of any good segmentation plan is identifying and documenting all of the authorized data flows the application is allowed to make. In the case of Log4j, if we know the Java daemon shouldn’t be making outbound calls or connections, we can disrupt the attacker’s kill chain. Network Segmentation.

Software Review 59

Software Review Systems Review Data Visualization Weak Development Team 59

Intercom, Inc.

DECEMBER 2, 2021

It can be used for the entire building process at engineering and even product management. If you are a regular listener, you’ll know that we interview makers and doers from the worlds of product management, design, startups, and marketing. Over the years, we’ve covered a lot of ground on our podcasts. I’m Liam Geraghty.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

The Product Coalition

FEBRUARY 12, 2018

This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document. It’s a is a software documentation tool used for creating tutorials, workflow walk throughs, and step-by-step guides. Hey Sasha, Let’s get started!

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Intercom, Inc.

AUGUST 1, 2019

I was interested in starting a company from scratch, and I had actually managed the corporate card at SoFi, as the VP of finance. Tara: It makes me think of Gimlet Media’s podcast , too, where they’re documenting your journey to start a podcast. How do you manage that? I knew the opportunity and joined super early.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Usersnap

JANUARY 20, 2023

Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. With aid desk software, you can track, tag, and manage many emails more quickly.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 24, 2019

Even if your salespeople did nothing but demos all day, each of them could probably only manage seven or eight. It also means that your salespeople are caught up in demos when they could be doing some outbound work. Providing in-depth help documentation is a great way of teaching your users how to use your software.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

eG Innovations

NOVEMBER 19, 2021

You can deploy and manage your own cluster of EC2 instances for running the containers. RDS is a managed service from AWS using which you can set up, operate and scale a relational database in the cloud easily. Allows you to focus on the application instead of managing the database. AWS RDS – Relational Database Service.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Business of Software Conference

MAY 21, 2020

They can always increase the base salary or in a few extra is restricted documents. So, against this calibre of competition how does a small startup managed to remain competitive? How do you still manage to assemble a superstar team before you dive in. There’s inbound hiring and there’s outbound hiring.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 90

Research Software User Testing Outbound Marketing 90

Gainsight

DECEMBER 23, 2019

And when I was trying to figure this out, I had no idea when I was a CO, I hacked it and I looked at every public company document and I figured out that on average, and I talked to everyone I knew, on overage when people were at scale they were budgeting about $2 million per CSM. How big is your revenue base that you’re managing?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

MARCH 17, 2022

John isn’t your average product manager. In his twenties, he stumbled through a number of quirky jobs – from working in a kids TV show to touring the US with a van with friends and creating an obscure bartending video game – until eventually, he got into product management. Stumbling upon product management. Short on time?

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151