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Product Ops: Lessening the Need for Product Requirements Documents

ProductPlan

Implementing product ops at your company will reduce your team’s need to produce clunky, one-way communication vehicles like the product requirements document (PRD). the product requirements document, and why would you ever want one? A product requirements document describes every capability needed for a product or feature release.

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Using AI to sort technical updates from news commentary during the SolarWinds attack: A case study

Roy Madden

How one cybersecurity analyst leveraged Feedly to proactively evaluate news around the breach and protect his company and their clients and stakeholders. He’s part of a small security team responsible for incident response, incident remediation, reporting on security news, and securing web and mobile applications. Case Study.

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How to Ask ChatGPT a Technical Question (BoorishBears on Hacker News)

Crafty CTO

This was in the context of a link to someone training / fine-tuning an LLM for the full corpus of AWS documentation. Many pointed out that ChatGPT probably does it better; lots of whining about “but ChatGPT gives me wrong answers, boo hoo hoo,” and then this gem. Implement it with the considerations Did we forget anything?

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Redesigning NBC News Digital from the outside in

Roadmunk

NBC News is in the middle of a digital transformation. They’re rolling out the best possible content experiences for both the old school and digital-savvy news consumer one step at a time. Moritz’s goal: continuing NBC News’ mission of serving quality news to every American. Here’s our interview with Moritz.

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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

Communicate product news with in-app messages so customers don’t inquire about them via tickets. Track whether your support documents are helping customers and refine them accordingly. You could measure the number of clicks on each module, examine the type of help document interactions, or look at popular search terms.

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What is a push notification?

Intercom, Inc.

Specific types of push notifications that add value to users include: Targeted news items , including weather updates, political news, and industry updates tailored to the user based on their specific interests. . Behavior-based messages that are triggered in response to specific user actions.

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How Natural Language Processing Can Revolutionize The Financial Industry

The Product Coalition

Legal document review Natural language processing can reduce the time and human effort needed to process huge volumes of customer data. Fintechs and banks can use NLP to optimize and speed up the Know Your Customer (KYC) process that requires in-depth customer data analysis and document review.