Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Roman Pichler

NOVEMBER 1, 2022

Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. A handy tool to create a goal-oriented roadmap is my GO product roadmap , which you can download for free by clicking on the image below. 2 Roadmap Goals are Features in Disguise.

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Roadmap Weak Development Team Customer Experience Reporting Tools 316

Usersnap

NOVEMBER 16, 2021

Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. It’s super-easy to provide visual feedback on prototypes or report bugs with this Google extension.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Alchemer Mobile

JUNE 12, 2019

We’ve outlined some of the unique challenges financial institutions commonly face, some suggested solutions, and examples of companies who have excelled in conquering these obstacles. Only 25-40 percent of new customers re-launch apps a week after download. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 116

Research Software Feedback Software Reporting Tools Data Visualization 116

Intercom, Inc.

AUGUST 21, 2019

These include traditional editorial review sites such as Techradar and PCMag , which often review both software and tech gadgets. It’s completely organic, with users deciding to share their thoughts based on their positive or negative experiences. How to find relevant software review sites. Best project management tools.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. What do they do? What salary do they get? And what skills they should possess? Ready to dive in? Let’s go!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 26, 2023

Explore the best conversion rate optimization tools on the market. TL;DR Conversion rate optimization (also known as CRO) is the systematic process of increasing the percentage of visitors to your product, app, or service who take a specific desired action. Of course, you'll need the right tool for the job to make this all happen.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Usersnap

APRIL 5, 2023

Customer retention Improving the customer experience through customer feedback has a direct positive impact on customer retention and fights every software company’s enemy: churn. It’s easier than ever to switch a software product for other competitors, so you better get it right. Which investments are needed?

Feedback Software 59

Feedback Software Customer Feedback User Testing Customer Experience 59

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. Live chats – Drift.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Coalition

FEBRUARY 24, 2023

This also implies that product managers have to have broad knowledge of many fields, just like the CEO of a company, including data, technology, marketing and finance. In case the highest metric — profit — isn’t good, report on the next highest metric; adjusted profits.

Reporting Tools 144

Reporting Tools Data Visualization Customer Experience Download 144

Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. Read the full DAU report for all industries here. According to Statista’s report, this industry was the second most impacted by COVID-19 – and for obvious reasons. Food & Beverage (including QSR).

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. You don’t want to freak them out after all. . Best practice guides and troubleshooting articles for the proficient.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

eG Innovations

APRIL 7, 2020

The COVID-19 crisis has put organizations in a position where 100% of employees need to work remotely from their homes. Popular technologies used for supporting remote employees include Citrix virtual application and desktops, virtual desktop technologies based on VMware Horizon, cloud-hosted desktops (DaaS), or just VPN connectivity.

Reporting Tools 85

Reporting Tools Customer Experience Enterprise Download 85

Alchemer Mobile

MAY 25, 2021

Wherever love leads you—from engagement to wedding and decorating your first home—we’re there, combining compassionate customer service with modern tools and technology.”. If you look at our Annual Benchmark Report , the average shopping app ended the 2020 calendar year with 21 percent of customers retained.

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

Alchemer Mobile

DECEMBER 8, 2022

In fact, we’d go so far as to recommend against using this strategy to superficially inflate your Love Percent because it really defeats the purpose of the tool. When someone gives feedback (whether negative or positive), it’s critical to follow up. Download: The Ultimate Guide for Improving Mobile Customer Experience.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

The Product Coalition

APRIL 26, 2021

Join more than 150 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. ?? The Scrum Team inspects how the last Sprint went with regards to individuals, interactions, processes, tools, and their Definition of Done.

Data Visualization 89

Data Visualization Information Reporting Tools Agile 89

UX Planet

FEBRUARY 21, 2024

Colorzilla Colorzilla is an advanced color picker and color-related suite of tools: Eyedropper (get the color of any pixel on the page) CSS Gradient Generator Webpage Color Analyzer (get a color palette for any site) Color History of recently picked colors. Image Downloader Explore and download any image on the web page.

Transportation 65

Transportation Download Reporting Tools UX 65

Alchemer Mobile

AUGUST 5, 2020

Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. You can download the full report here.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Gainsight

JULY 5, 2022

It is a simple formula to solve for hiring your first CS ops position. Problem solver with the ability to break complex issues down into manageable components and solutions. There are other CS ops roles , such as CS Program Manager, CS Platform Administrator, and Junior Admin. Designing the Systems and Processes.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

The Product Coalition

DECEMBER 11, 2020

Quibi, short for ‘quick bites’ was a new entry to the streaming service battle, with the focus being on short form content for mobile devices. Chatter online was cautiously positive, with many projecting a tough fight in a space already dominated by big name brands, but Quibi was armed with many reasons to be optimistic.

Reporting Tools 146

Reporting Tools Download User Testing Certifications 146

Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. Can you tell us a bit about the platform you’ve built and how it helps data scientists? Benn: For sure. Benn: For sure.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. 2021 Achieving Customer Amazement survey report. They love being informed.” Shep: Sure.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

The Product Coalition

JANUARY 15, 2021

During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment. Your product intelligence tool can guide you to the right moment.

Feedback Software 125

Feedback Software Systems Review Software Review Reporting Tools 125

Userpilot

APRIL 26, 2022

Resource centers provide in-app self-service support so that users are empowered to self-diagnose and solve their own issues quickly. It takes place when customers decide to invest in your product without seeking alternative solutions to meet their goals. Provide self-service support to help users get instant answers.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. In that respect, the current issues many distributed teams face may also act as accelerants to become more agile. That has always been a challenge.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

ProductPlan

APRIL 1, 2020

In a world of browser-based solutions, experimentation and rapid iteration are sometimes taken for granted. Users don’t want to download and install updates regularly, plus there’s often no guarantee users will even bother at all with the latest version. Product Roadmaps for Computer Software Product Managers.

Feedback Software 59

Feedback Software Reporting Tools Roadmap Data Visualization 59

The Product Coalition

FEBRUARY 22, 2021

Download for free : The Scrum Anti-Patterns Guide.) resulting in personal agendas being pursued, A complex, multi-layered reporting structure within organizations that filters as well as delays the flow of information, thus impeding communication and decision-making. software is eating the world?—?,

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Userpilot

JUNE 1, 2022

The increase in a product’s rating is also a positive sign, as it indicates that overall user satisfaction has increased. The Google HEART framework is a methodology designed to enhance the user experience when it comes to software products. App download rate tells you how many users have downloaded the app.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98