Product Management University

SEPTEMBER 10, 2023

As the customer success manager (CSM) role evolves into more of a strategic customer leadership role versus a tactical reactionary role, it’s critical to build relationships with customer executives, and in most cases, it’s not as difficult as you think. Relationships with customer executives aren’t only critical to customer success managers.

Customer Experience 130

Customer Experience Product Research Government Leadership 130

Product Management University

JUNE 5, 2023

Most product managers know how to create a product vision, but that’s not the hard part. The extent to which stakeholders get behind your product vision has everything to do with how the product vision is articulated. What is a Product Vision? What is a Product Vision? Here’s the thing.

Vision 130

Vision Product Research User Testing Customer Experience 130

Userzoom

MAY 12, 2020

A 2019 survey identified that 59% of healthcare organizations still lacked a well-defined digital strategy. You can download the complete ebook below…. Download ebook. Site performance improvements to manage the influx of traffic.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Pros: UXtweak allows you to do as many tests as you like.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

ProductPlan

SEPTEMBER 30, 2021

What drives product professionals? Product professionals talk to customers and stakeholders to understand what’s important to them. They know the importance of a prioritization strategy and seek out opportunities to improve upon it. We conduct customer research and stakeholder alignment so we can figure out what matters.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

UX Studio

NOVEMBER 26, 2018

Creating a digital product from scratch can make for an exciting process but never a smooth ride. But by doing the right research at the right time, you can get the information you need to advance. Easier said than done… Is it not just a question of market research vs user research? So how should you do it then?

User Testing 107

User Testing Market Research Product Research Research Software 107

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Centercode

JUNE 4, 2019

Was it entirely in the name of research? Below is a summary of our discussion on the testing strategies that bring delightful VR products to market. You can’t get a holistic view of a commercial product by testing it before it’s feature complete. I’ll let you decide that one.

User Testing 66

User Testing Product Research Research Software Feedback Software 66

Userpilot

FEBRUARY 4, 2023

Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. When you wow your customers with the right strategies, you create a happier user base and increase the odds of long-term customer success.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

The Product Guy

FEBRUARY 3, 2019

Guest Post by: John Kresse (Mentee, Session 7, The Product Mentor) [Paired with Mentor, Chris Butler]. I served teachers, students, and administrators, each group with specific product needs and goals. When I built a new feature, I knew exactly who would benefit from it and knew who to call for feedback.

User Testing 124

User Testing Customer Feedback Product Management Product Manager 124

Product Talk

AUGUST 4, 2021

It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. My primary objective across my business is to increase the number of product trios who adopt a continuous cadence to their discovery work. Turning My Content Into a Product. That was a start.

Product Research 261

Product Research Books User Testing Feedback Software 261

Split

AUGUST 2, 2023

They’re discovering new strategies to reduce unnecessary risk and headaches along the way. In this eBook, we take a closer look at developer pain points that can be tempered with tooling and take pressure off the feature release cycle. Download a free copy of the De-Stressing Feature Releases for Developers eBook today!

Software Review 98

Software Review Data Visualization Download Demo 98

ProductPlan

JUNE 5, 2020

Product management is certainly no exception. Product managers and leaders need to find ways to keep learning and growing in an ever-evolving product environment. There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. The common thread between these three approaches is the product experience.” Product Experience . Product Led Growth.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Product Roadmap?

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Let’s jump into branding research! It will take you just eight minutes to read this article, you will know about: An “inclusive” marketing strategy. What’s it got for product teams? When does the time come for this type of research?

User Testing 73

User Testing Product Research Research Software Data Visualization 73

The Product Coalition

JUNE 18, 2023

Everyone wants to be product-led these days. But does that mean that you are doing product-led growth? Here is a disambiguation guide to help you understand what product-led growth really means, and what it doesn’t. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well.

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Naming User Testing Feedback Software Weak Development Team 128

The Product Coalition

AUGUST 14, 2022

Bad Feedback Doesn’t Always Mean Your Product Is Bad Bad product feedback is a bummer. But contrary to what you might think, it doesn’t always mean your product is bad. Here is a quick guide to strategic thinking about product feedback. The feedback on all three talks was great.

User Testing 125

User Testing Feedback Software Product Research Customer Feedback 125

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ).

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Revulytics

NOVEMBER 3, 2017

As Cliff Condon of Forrester Research makes the analogy in this video , i t’s like being that really intense sports fan, and the customer is your team. “ As Cliff Condon of Forrester Research makes the analogy in this video , i t’s like being that really intense sports fan, and the customer is your team. “

Analytic Tools 118

Analytic Tools Research Software Customer Experience User Testing 118

The Product Coalition

MARCH 12, 2023

Hiring a product leader is never easy. Here are a few things to consider when you seek your next product leader. Photo by Mark Rabe on Unsplash When I started Infinify five years ago, I announced that I am offering product consulting services. That’s what the word ‘product’ meant to most of them.

User Testing 107

User Testing Product Research Consulting Leadership 107

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? We also share examples of different conversion paths and optimization strategies. From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Userpilot is a product growth platform.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Revulytics

OCTOBER 25, 2017

Valdsgaard offers inspiring guidance for product managers – to consider, for a moment, how new technology is fueling our ambitions when it comes to developing and delivering amazing products. We need to point ourselves toward becoming a customer-obsessed product management organization. But do you have insight?

Analytic Tools 113

Analytic Tools Data Visualization Reporting Tools Customer Experience 113

ProductPlan

JUNE 16, 2022

In the years leading up to the pandemic, there was already a notable increase in demand for product managers. And as organizations pivoted to digital spaces, this hunger for product management expertise grew ravenous. Organizations across sectors invested much in the way of building out product teams.

Certifications 52

Certifications Product Management Product Manager Product Research 52

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. I got to meet 50 great product coaches from all over Europe, and of course, got to meet and connect with Marty and his partners. Today I will focus more on leadership and strategy. Strategy is so hard to craft and too often overlooked.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

The Product Coalition

MARCH 27, 2022

This little gardening exercise and the patience it required led me to think about the things in our daily work as product leaders that simply take time, and there is nothing we can do to speed up the process. It was a lengthy process, with quite a few trials and errors, until we found the right strategy. Here are 3 such examples.

Customer Experience 133

Customer Experience Product Research User Testing Data Visualization 133

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Success Team Management. Retention, Renewal, and Upsell Strategies. Churn and Risk Management. Managing Customer Relationships. Customer Success Team Management. Customer Experience.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

ProductPlan

JANUARY 7, 2022

But if you’re responsible for the success of your company’s products, you can’t just relax. Better to learn now how influential product leaders do it so that you can make these moves proactively. What’s Product Management’s Role in Digital Transformation? What Is Digital Transformation?

Analytic Tools 84

Analytic Tools Research Software Data Visualization Product Research 84

Revulytics

JUNE 12, 2019

Organizations considering a software compliance analytics strategy should keep this in mind as they seek to build consensus for a program. The compliance program is most often led by “the business” (often the sales or finance organizations according to data from a KPMG survey). Here’s some advice on getting broad support.

Analytic Tools 73

Analytic Tools Reporting Tools Data Visualization Strategy 73

ProductPlan

MAY 13, 2020

For product management, this is both a frustrating challenge and an exciting opportunity. Well-researched plans and strategies have a short shelf life, as their underlying assumptions fluctuate and transform. Rethink Product Innovation: Making Experimentation and Learning a Fact of Life.

Product Research 62

Product Research User Testing Weak Development Team Roadmap 62

The Product Coalition

MAY 1, 2022

Unfortunately, it’s very common that the management or founding team doesn’t see them eye to eye. about the market, the customers, the product, the business, the plans ahead? In other cases, especially with numeric constraints like desired business results or certain product metrics, it’s not as black and white.

User Testing 156

User Testing Customer Experience Product Research Definition 156

The Product Coalition

DECEMBER 11, 2023

The journey to product-market fit might seem random, but it actually has a well defined high-level structure. Here is part two of the guide that will help you find your way to product-market fit. This is an important principle in the product-market fit journey. Last week we talked about the first steps in this direction.

User Testing 78

User Testing Product Marketing Marketing Customer Experience 78

The Product Coalition

JULY 30, 2023

Your product might be awesome, but if there is no significant need on the other side, it wouldn’t succeed. It happens through applying strategic product discovery processes (the same ones I advise my clients to use) and constantly listening to the market. Are they struggling to convince management to secure a budget?

User Testing 107

User Testing Customer Experience Webinar Consulting 107

The Product Coalition

DECEMBER 11, 2023

To survive and succeed, your product leadership must be sharper than ever. It wasn’t very rich, only a few basic products, but with each day they added a few more. In the product world,the first dimension means deciding on important things and prioritizing them. You need to have a product strategy.

Leadership 78

Leadership User Testing Customer Experience Customer Feedback 78

The Product Coalition

DECEMBER 11, 2023

So you have done your planning and now want to communicate your roadmap to management or to the team. Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership. Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership.

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Roadmap User Testing Workshop Presentation 78