Tue.Feb 12, 2019

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Customers, Internal Delivery, and Trust

Johanna Rothman

Your customers can't take your product more often than once or twice a year. Because the product doesn't need to leave the building, the teams don't release internally. Nor do the teams demo on a regular basis. The teams miss the feedback loops so critical for an agile approach. Their agile transformation falls apart. Rethink Your Definition of Customer.

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Why Product Thinking is the Future for Product Management

Mind the Product

I believe the future of product management is product thinking. And product coaching is how we get there. I have worked with in product for most of my career. Building products for big corporates, small startups and scale-ups. Mostly I have been on the consulting side, meaning I have always had to hand over what I have built to someone else. What I have seen, is that both startups and big corporates have issues in understanding how to be more product-led without the right mindset and framework.

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Why SaaS growth isn’t just about acquiring new customers

Intercom, Inc.

Unless your business is transactional, nurturing your existing customers should be just as important as acquiring new logos. The way I see it, closing a deal is just the first step. It’s what comes after – onboarding, upselling and cross-selling, renewal – that determines your customers’ ability to grow with your product and, consequently, the fate of your own growth.

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Positive Trends in Product Management

The Product Guy

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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How To Get Promoted In Product Management

Speaker: John Mansour

If you're looking to advance your career in product management, there are more options than just climbing the management ladder. Join our upcoming webinar to learn about highly rewarding career paths that don't involve management responsibilities. We'll cover both career tracks and provide tips on how to position yourself for success in the one that's right for you.

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How to Make Connections That Count — Advice From a Silicon Valley Veteran (and Introvert)

First Round Review

Karen Wickre is routinely described as someone who knows everyone, even though she admits to being an introvert. Here, she shares three no-pressure networking strategies from her new book, unveiling the templates, tactics and exercises that have turned her into one of the most connected veterans of Silicon Valley.

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More Trending

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Release Frequency: A Need for Speed

Split

If your release train is moving slower than you would like, take a look at the three essential ingredients you should have. There is no debate that engineering teams everywhere are moving faster than ever before. If we rewind just 20 years, it took Microsoft two years to build Windows XP and it was shipped as a CD. Since then, the industry has turned it up a notch in velocity every five years.

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Slytherin’ some Harry Potter references your way…

The Product Coalition

Follow us on Twitter and Instagram for more updates :) Slytherin’ some Harry Potter references your way… was originally published in ProductCoalition.com on Medium, where people are continuing the conversation by highlighting and responding to this story.

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How to Enhance Your Product Management Super Powers

Revulytics

As you pause for a moment to take a sip from your “I’m a Product Manager, What’s Your Super Power?” coffee mug, consider a challenge that may require some super- human type thinking: are you a technical or a strategic product manager? I read with interest an article on CMS Wire about how many organizations are rethinking the product management role.

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Close Your Eyes and Imagine a Strategy. Let Me Guess: Got Nothing?

The Product Coalition

Close your eyes for a minute and imagine a strategy. Are you imagining a simple, specific document you refer to for helpful guidance that summarizes your company’s north star? Or are you imagining absolutely nothing? Don’t blame yourself. In Michael Porter’s books, or anywhere else, I haven’t been able to find many examples of what a strategy should look like.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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For Black Ops, a few chatbots created a reputation. Listening to customers made it a business.

Mixpanel

By 2015, Matthew Black was a veteran of the startup world. He’d founded two companies; one exited successfully (“a cool ride”), one didn’t (“a colossal failure”). He was ready for a new challenge. His plan, as he recounted to us was “to build a hybrid agency that would leverage technology to build mobile and web experiences for customers.”. He assembled a team, and thus, Black Ops —a certified Mixpanel partner —was born.

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The Power of Prioritization

The Product Coalition

Photo by Jessica Ruscello on Unsplash Task tedium. This is what I call my daily battle with a seemingly insurmountable list of tasks. I feel it captures the state in which I constantly find myself. Facing a pile of to-dos that only grows and never seems to shrink. And it truly is a battle. How to manage them, how to organize them, and (most difficult) how to prioritize them.

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Centercode User Group ‘19: Fresh Perspectives on Beta Testing

Centercode

The spread of talent within the Customer Validation industry makes for brilliant conversations. These gatherings are rare, but each one offers incredible insights into both the state of Beta Testing and the professionals leading the charge. That’s in part why the Centercode User Group is one of our favorite events of the year. The attitudes and energy of the professionals we have the privilege to work with show how much passion there is for building better products.

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The State of Product Leadership 2019

ProductCraft

When you think of a great product manager, what images come to mind? Is it the knowing gaze of the rare creative genius, the Jobsian visionary who can see around corners and intuit customer needs? Or is it the more businesslike countenance of the overscheduled journey(wo)man whose brilliance lies in pattern-matching and decision-making? According to this.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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Adding Profile Photos with Gravatar

CardBoard

Use Gravatar to add profile photos in CardBoard. Did you know that you can add more personality to your CardBoard account using Gravatar’s profile photo feature? It is quite simple! Just follow these three simple steps: STEP 1: Create a WordPress Account. Head over to WordPress and create an account. Be sure to use the same email address in WordPress as CardBoard.

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The Best Way to Boost Your Customer Success Career

Gainsight

So it’s starting to look like a pretty ingenious career move to get into the customer success profession. On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. And that’s all part of a larger, worldwide trend toward customer success as a new frontier of business—and gainful employment.

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Through Google Glass, darkly

Obo

Revolutionizing the way we connect to each other through technology is a gargantuan task. [1] But that's the goal of Google X's projects, including its 2013 flop, Google Glass. How did Google, a company known to be quantitative and data-driven, invest so much into a product that failed? They probably didn't have an adequate product planning system in place.

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Love is in the air: How to win your customers’ hearts

UserTesting

Consumers hearts are more fickle than ever. When it comes to great experiences, they know that there are plenty of fish in the sea. According to Capgemini, nearly 1 in 5 people stopped purchasing from a company altogether when it … The post Love is in the air: How to win your customers’ hearts appeared first on UserTesting Blog.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Through Google Glass, darkly

Obo

Revolutionizing the way we connect to each other through technology is a gargantuan task. [1] But that’s the goal of Google X’s projects, including its 2013 flop, Google Glass. How did Google, a company known to be quantitative and data-driven, invest so much into a product that failed? They probably didn’t have an adequate product planning system in place.

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Is Agile Product Development Right for Your Team?

The Product Coalition

OK, everybody knows Agile is one of the best product methodologies out there. Right? Well, for those who are unsure about what Agile Product Development means, this post will refresh their memory first. Indeed, it has been a while since Agile was first popularized by a manifesto from product developers. The true question is: is Agile product development right for your team?

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11 Key Competencies to Look for When Interviewing Product Management Candidates

ProductPlan

Hiring a new product manager is definitely more art than science. There aren’t many quantifiable indicators of future success, as a product manager’s “ soft skills ” are often way more important than their technical chops. So how do you properly vet and interview a product management candidate to be sure you’re entrusting your product to the right person?

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4 Ways Product Teams Can Make Customers More Successful

Gainsight

We all know how it works…a fledgling SaaS company releases a minimally viable product and starts bringing on customers. Early customers help shape the direction of the product and before you know it, a Customer Success team is created. The CSMs start doing Executive Business Reviews (EBRs) and the product road map is the crutch used to schedule the meeting.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.