Mind the Product

JUNE 30, 2022

Hard on the heels of mtpcon Digital Americas in May, our mtpEngage conference in Hamburg returned in June after a two-year absence. This month we also aired podcasts with California’s Chief Technology Innovation Officer Rick Klau and Mark Tsirekas, VP of Product at nutritional science startup Zoe. Here’s a recap of our top posts this [.] Read more » The post June’s top product management content appeared first on Mind the Product.

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Product Management Product Manager Management Management 172

Intercom, Inc.

JUNE 30, 2022

?. For years, people have been abusing surveys. From dull subject lines to the wrong questions, from sending out questionnaires after the fact to sending them way too often, there is a lot that organizations have gotten wrong about how to design a survey. Today’s guest is fighting to preserve the value of surveys in the face of all this misuse. Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which in

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Johanna Rothman

JUNE 30, 2022

Do your senior leaders want more predictability about when your team can finish its work? Perfect prediction is impossible, and sometimes, even reasonable prediction is quite difficult (with apologies to Yogi Berra). However, agile teams have one specific “tool” to create better predictability: right-sizing their stories. When a team right-sizes their work, they can create better predictions based on past experience.

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Weak Development Team Roadmap Definition Agile 29

UserInterviews

JUNE 30, 2022

Why you should treat your UX research career like a product, how to build your career roadmap, and how to thrive as a UX researcher.

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UX Product Research Strategy Roadmap 105

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Demo

UX Studio

JUNE 30, 2022

Have you ever run into a website that looked awful on your phone? And not only that, but the fonts were too big, the pictures were over the edge… What’s more, you couldn’t find the menu or tap the buttons you wanted to. Luckily, a website with a responsive design will never have those problems. Smartphones have changed our lives. We’re not restricted to physical stores or computers anymore when we want to buy something or contact someone.

Reporting Tools 103

Reporting Tools User Testing Customer Experience Product Research 103

Dragonboat

JUNE 30, 2022

Fintech (financial technology) is a cutthroat, complex, and increasingly competitive industry. With the need for increased speed to market to stay competitive, fintech product leaders need to run their product portfolio like a well-oiled machine. Operating in a highly regulated industry requires flexibility, adaptability, and frequent pivots due to external and regulatory changes.

Technical Review 98

Technical Review Management Management Technology 98

Userpilot

JUNE 30, 2022

Do you plan to design your product strategy around some examples of success metrics? Implementing effective business strategies requires quantitative measures to understand their effectiveness. For example, what is your customer retention rate this year compared to last year? As your strategies and objectives change, so should your success metrics. You can use different metrics to measure different aspects of your business, such as marketing, customer success, and product management.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

dscout People Nerds

JUNE 30, 2022

Pride happens one month out of the year. Here’s what LGBTQIA+ people had to say about supporting the community the other 11 months.

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Userpilot

JUNE 30, 2022

What is the application of the jobs-to-be-done model in product management ? How can you use it to build successful products? How is it useful for user onboarding? If you would like to get the answers to these questions (and a few more too), we’ve got you covered! Ready to dive in? TL;DR. The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job.

Feedback Software 97

Feedback Software Research Software Framework User Testing 97

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

Data Visualization

Gainsight

JUNE 30, 2022

The paranoid CEO in me has been feeling better since last week’s survey results on what investors thought of the SaaS valuation collapse. Still, I wanted a more complete picture of SaaS’s trajectory in the economic downturn. Private Equity and Venture Capital firms may be aligned on priorities, but what about CEOs? Are there meaningful differences in opinion between Private Equity, Publicly-traded, and Venture-backed CEOs?

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Presentation Customer Experience Marketing Strategy 59

Product Management Today Submitted Articles

JUNE 30, 2022

ProductOps is a specialized role that normalizes and helps scale the product function across all products and services. Your teams have adopted numerous methods and roles. They have attempted to implement the same practices as described in that article or webinar, yet don't seem to get the same outcomes. Why is it not working? Because your organization is unique.

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Webinar Article 130

Gainsight

JUNE 30, 2022

This post originally appeared in Saas Industry. . It’s been a rough year for SaaS brands: in the past five months, publicly traded cloud companies have slumped by $1.1 trillion, shedding 40% of their value. Venture funding for SaaS startups is down 38% — better than other tech sectors- but a sign that investors are now thinking long and hard about which companies to support.

Feedback Software 52

Feedback Software Customer Experience Product Research Customer Feedback 52

dscout People Nerds

JUNE 30, 2022

The restaurant industry is complex and continually changing. Here’s how Relish Works and dscout teamed together to better understand the food service employee experience—through 400 rapid-fire interviews.

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Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Reporting Tools

Gainsight

JUNE 30, 2022

This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. Growing up in a small town about 30 miles West of Chicago, almost everyone looked like me: white and straight. While I dabbled in rebellious acts, mostly I conformed to the social norms of the time: grunge-loving, flannel-wearing, misunderstood kid.

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Entertainment Blog 52

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. But how do you choose between all of the business strategies out there? What is the best tactic to use in today’s fast-paced market? Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98