Customers value Results, not Tools
MAY 13, 2015
As toolmakers , we tend to often be thinking (and talking) about the tools we make and the process of making them. We are Product Hunters , Thinkers , People , etc. It is critical for us to have those conversations and try to define and improve what is a very empirical craft; but it’s also imperative that we don’t forget what drives all of it: providing results to our customers.