Sat.Mar 21, 2020 - Fri.Mar 27, 2020

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10 Steps To Minimize SaaS Churn Through A Downturn

Gainsight

Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. In short, you can’t take it for granted that your recurring revenue will, in fact, recur. 5) There is no such thing as truly "recurring" revenue. Some revenue is just more recurring than others. — Gavin Baker (@GavinSBaker) March 20, 2020.

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From Zero to Hero: How Product Management Can Transform Your IT Department

280 Group

Utilizing the Product Management discipline yields big results. “Give me $3M dollars and I’ll build you a million-dollar solution” said, no one ever. Yet, running IT with a cost-center mentality often leads to this kind of thinking. And while there have been great improvements in IT project success rates over the last few years, in 2019, Mike Sisco of CIO reported that even an optimistic 35% failure rate is a serious issue for IT organizations, who need to shrink this down to 10%, to be operatin

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Her Product Lab is Giving Women in Product Management the Chance to Shine

DISQO

Every great idea starts somewhere, and Her Product Lab starts at a dinner party. The guests are Naimeesha Murthy, Monica Rozenfeld, and Lina Bedi –– three women who connected because they are all in product management and share the same question: What would it look like to bring women together in this space?”. “Hours later we basically had this whole concept for a full-day event,” Monica said.

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How I Moved From Engineering Into Product Management

Mind the Product

What does it take for an engineer to become a product manager? Certainly, there are many ways to achieve this. Here I’ll explain how I did it, and I’ll share my personal experience of the process so that you can know what to expect from this transition. If you’re considering changing from engineer to product manager , you’re not alone. Product management isn’t just for business and marketing people.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Product Management in Times of Crisis

The Product Coalition

The role of the product manager is to focus the team even and especially in time of crisis Human Behavior While we all watch the world as it handles the crisis of the coronavirus in various ways including all the different ways we human beings are used to respond to events, it is an amazing opportunity to reflect how similar things happen in our organization in the face of even small events.

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Scaling the Product and the Team by Rachael Shah

Mind the Product

In this talk from MTP Engage Manchester , Rachael Shah, Delivery Lead at the Co-op , challenges us to think holistically about scaling our products, and that means including our teams in our thinking. She draws from her own experience to illustrate just how critical it is to think about scaling the team as an activity that runs in parallel with scaling a product.

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Don’t Let Your Roadmap Become Outdated After Day One

ProductCraft

For many product organizations, the end of a quarter means it’s time for roadmap review. Choosing to do this on a quarterly basis helps ensure teams are taking the feedback they hear from customers and applying it to future iterations of their product in a timely and regular manner. However, other departments, and likely the. Read more » The post Don’t Let Your Roadmap Become Outdated After Day One appeared first on ProductCraft by Pendo.

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How AI is influencing product management jobs

Product Management Unpacked

According to a Brookings Institution report , “Automation and Artificial Intelligence: How machines are affecting people and places,” roughly 25 percent of U.S. jobs are at a high risk of automation. Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation.

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10 extremely relatable product management comics

The Product Coalition

We know that times are tough, but when has our job been easy anyway? Here are 10 comics that’ll remind you that work from home isn’t that bad after all. Follow Shipping Tomorrow on Instagram and Twitter for your weekly dose of product management humor. 1. Things PMs say in meetings to sound smart Sometimes we also summarise the summary 2. Looking for roadmap tips?

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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AMA: How to Excel as a Product Manager in Extraordinary Times

280 Group

Yesterday we enjoyed hosting an Ask Me Anything session on Facebook Live with five of our Product Management expert instructors. In this very serious time, we really wanted to be available to answer questions and help the Product Management community adapt and rise to the challenges we’re all facing. This blog post recaps a couple of the key points made during the discussion and provides links to the resources that were mentioned during our conversation.

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Ensuring Intercom’s business continuity during uncertain times

Intercom, Inc.

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service. Health and safety.

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To Flex is to be Product

The Product Guy

Check your ego. Check your targets. Ask questions around the product and the product decisions made before. Watch and learn more from product management expert, Kirsten Jepson.

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15 Working From Home Memes to Brighten Up Your Day

The Product Coalition

The recent pandemic has forced everyone to work from home regardless of where you are. I hope these meme will lighten up your day! Continue reading on ProductCoalition.com ».

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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The Black Mirror Test – Roisi Proven on The Product Experience [Rebroadcast]

Mind the Product

A couple of things we’re hearing people talk about a lot this week are how they’re adjusting to working in a different way, and how they are adjusting their strategies to deal with the current situation. These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test.

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Supporting the fight against COVID-19

Intercom, Inc.

On behalf of everyone at Intercom, I want to share our sincere and deep appreciation for all those fighting so hard against this outbreak all over the world. There are countless heroes putting their lives at risk to support the sick and keep the rest of us safe. And there are thousands of volunteers behind the scenes building technology to help us through this very unique challenge – like data aggregation sites , infection tracing tools , gig finders for people out of work , sites helping source

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5 Best Practices For Crisis Communications During COVID-19

Gainsight

If you’re like me, you probably feel like the world we live in is completely different from what it was even just a few weeks ago. Companies, as well as their employees, are learning to adapt to the new normal of working from home, the economic fallout from the crisis, the business impact to their customers—the list goes on. It’s also clear that no one was 100% prepared for the pace at which this new normal came about.

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How we use Slack at Slack

The Product Coalition

Tamar Yehoshua, Chief Product Officer, Slack A few weeks ago, I reached my one year anniversary at Slack. It’s hard to believe it’s already been a year. When I look back on my first months, one of the biggest changes for me after decades of working in email was learning to use Slack every day as my primary mode of communication. I had to learn a new tool, and a new organization, all at once.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

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Being a Successful Product Manager From 5,000 Miles Away

Mind the Product

As a product manager at Split , 5,000 miles away from the rest of her team, Sophie Harpur has learnt a thing or to about successful remote working. As you’ve probably read in all those blog posts and books about product management, the ideal scenario is to have your product manager co-located with engineering, sitting no more than two feet away from the team designer, back-end and front-end.

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Tips for using Intercom to help with your Covid-19 response

Intercom, Inc.

It’s a challenging time right now, and you might be seeing more customer conversations as a result. We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing.

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About Drew's Product Management Journey

The Product Guy

Excerpts from our conversation with 2019’s TPMAS winner of The Best Product Consultant, Drew Falkman. Watch now and see why they are counted amongst the ranks of the best in product management. More to Come. Thank you to everyone who participated, nominated, interviewed, AND passed on the word! The nomination period for The Product Management Awards 2020 has begun!

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3 Product Experiments Your SaaS Must Try Now to Reduce Churn

Userpilot

If there’s one thing every SaaS company is worrying about now – it’s churn. Amid the uncertainties of the coronacrisis – a lot of businesses are looking for unnecessary costs to cut. As we wrote in our previous post on customer retention tactics for the time of crisis – trying to stop people from cancelling by giving them discounts is a quick-fix that will backfire in the long run.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

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TEI 275: Become a better problem solver by reframing the problem – with Thomas Wedell-Wedellsborg

Product Innovation Educators

How product managers can find a new angle on problems and be better problem solvers. Image credit: Gregers Heering. One of the most powerful tools available to product managers and innovators is, wait for it… reframing! We use it in two primary ways. First, to help us solve the right problem. Second, to take an existing innovation and apply it in a more valuable way.

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Stories from the ProductTank Community – Split

Mind the Product

Organiser Andrea Grisogono bursts with pride as she talks about what ProductTank Split in Croatia has done for her and her product community. What is it that motivates you to run ProductTank meetups? For me, it’s about connecting with people, exchanging interesting and inspiring product stories and learnings. It also about growing the product community here in Split and spreading the word of awesome Mind the Product events around the world.

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This Is Not and Cannot Be “Business as Usual”

Johanna Rothman

Many organizations heeded the COVID-19 warnings and sent people home to work as remote teams. The managers want to proceed as if the people can work from home and have “business as usual.” They've made these requests to their staff: Work at home, as if you were at the office. (Keep the same hours and availability.). Don't use so much wifi bandwidth when you VPN in from home.

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Using Research to Write Next Level Copy with Joel Klettke of Business Casual Copywriting

UserInterviews

How the best copy takes words straight from your customer's mouths and meets them where they are.

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Join our exclusive webinar with top industry visionaries, where we'll explore the latest innovations in Artificial Intelligence and the incredible potential of LLMs. We'll walk through two compelling case studies that showcase how AI is reimagining industries and revolutionizing the way we interact with technology. Some takeaways include: How to test and evaluate results 📊 Why confidence scoring matters 🔐 How to assess cost and quality 🤖 Cross-platform cost vs. quality tr