UserVoice
AUGUST 30, 2016
Bill Gates once famously said “Your most unhappy customers are your greatest source of learning.” While it’s a poignant quote, it doesn’t mean unhappy customers are your goal (there’s only so much positive spin Silicon Valley can put on failure). Prevention, as always, is the best medicine. With that in mind, here are 7 of the most common customer feedback nightmares Product Managers face and a.
The Secret PM Handbook
SEPTEMBER 1, 2016
The importance of mental models. Model of the brain – in yarn (CC 2.0 by Linden Tea ). There’s been an explosion – at least in my feed – of folks talking about the importance of having a lot of good mental models to help you make better decisions. A lot of this goes back to a talk by Charlie Munger at USC Business School in 1994. He’s the other old white guy who works with Warren Buffet at Berkshire Hathaway making lots of high-payoff investments.
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Sachin Rekhi
AUGUST 28, 2016
Ever since I committed to being an infinite learner , I've been executing on a daily one hour learning ritual. While it's easy to say that continuous learning is important to me, I knew that if I didn't proactively dedicate time in my day to it, it wouldn't become a habit. So I set aside an hour first thing in the morning with my morning cup of coffee (or two) to this ritual.
The Product Bistro
AUGUST 30, 2016
I bought a copy of “ The Phenomenal Product Manager ” in 2009 or so on a lark. I was changing jobs, and had some time to read/hone my skills, and see what I could be missing. Written by Brian Lawley, the top man at the 280Group , a consultancy, and training organization with deep product management and product marketing skills and reputations, I was at first put off by how thin the book was.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Product Innovation Educators
AUGUST 29, 2016
I enjoyed a wonderful conversation with Saeed Khan. He started the On Product Management blog and has been a career product manager, working in Toronto, Canada and Silicon Valley. He is also a frequent speaker at product management events, including ProductCamps. I saw a presentation Saeed did on the topic of successfully using product management metrics.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Nir Eyal
AUGUST 31, 2016
Is the world more distracting? Sometimes it seems that way. With our digital devices buzzing, world events demanding our attention, and more things to entertain us than ever before, it certainly seems harder to focus on what’s really important. And yet, focus is exactly what it takes to get things done and get ahead. Distraction […]. The post Conquer Distractions With This Simple Chart appeared first on Nir and Far.
Ken Norton
AUGUST 31, 2016
Product vs. managerial career paths -. In an earlier newsletter, I wrote about product management career paths and why we should create opportunities for PMs who don’t necessarily want to become senior managers. I received a lot of feedback on that article, including a surprising number of you who, like me, prefer staying close to the.
Rahul Abhyankar
AUGUST 28, 2016
This weekend Institute of Product Leadership inaugurated the newest cohort (3rd with CMR University and 5th overall) of our Executive MBA in Product Leadership program that is offered in collaboration with universities. CMR University is one of the host universities for the program. The inauguration ceremony was chaired by Honorable Vice Chancellor of CMR University, Dr.
svpg
AUGUST 29, 2016
The Product Designer Role. You got the go ahead to hire some in-house designers. That’s great news! Up until now you’ve been relying on an external agency for the majority of your design work and this is going to enable you to create a team that is much more responsive and predictable. Your next task is to define the product design role within your company.
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Haines-Group
SEPTEMBER 1, 2016
35% of those who have done research DON’T share the results internally within their organization. 88% fail to hold an interactive workshop of some kind to discuss the findings. These are lost opportunities. Best Practice: S etup a Big Tent If you are going to do research, share the results. It’s in the sharing of new (or confirmed) insights that the real learning and problem solving happens.
dscout People Nerds
AUGUST 29, 2016
A People Nerds interview with Susan Kresnicka.
Ken Norton
AUGUST 31, 2016
Product vs. managerial career paths -. In an earlier newsletter, I wrote about product management career paths and why we should create opportunities for PMs who don’t necessarily want to become senior managers. I received a lot of feedback on that article, including a surprising number of you who, like me, prefer staying close to the.
TSIA
AUGUST 31, 2016
When exploring Glassdoor, LinkedIn, Indeed or any broad collection of job boards, it is hard not to take notice of the increasing volume of Customer Success Manager (CSM) jobs that are available in the marketplace today. A recent Glassdoor job search for “Customer Success Manager” in the United States yielded close to 6,000 jobs. Additionally, one of my top inquiry requests from TSIA members has been focused on establishing Customer Success organizations and the capabilities and skil
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Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Product Innovation Educators
SEPTEMBER 2, 2016
Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Using the “jobs-to-be-done” framework for better products. I’m a big fan of the jobs-to-be-done tool for deeply understanding customer problems and motivation. The approach asks “what job did you hire a product to do” to understand the motivation of product purchases.
Ken Norton
AUGUST 31, 2016
Product vs. managerial career paths -. In an earlier newsletter, I wrote about product management career paths and why we should create opportunities for PMs who don’t necessarily want to become senior managers. I received a lot of feedback on that article, including a surprising number of you who, like me, prefer staying close to the.
TSIA
AUGUST 31, 2016
Technology Services World conferences are the best place to learn new business strategies from leading technology and services industry experts, network with peers, and explore the latest solutions that can help your business grow and thrive for years to come. At TSW Las Vegas 2016, you'll join over 1,600 other service leaders from all areas of tech to learn how to prepare your organization for the future of cloud-based service offers and business models with our theme, “Aligning for G
TSIA
AUGUST 30, 2016
When technology companies need to grow their revenue and profits, they come to TSIA. We provide our members with the relevant industry research, business frameworks, and benchmarking they need to optimize their service businesses, overcome top challenges, and achieve their goals. To share an example of what you can accomplish with a TSIA membership, here's a case study of how we helped one of our members within the industrial equipment industry improve customer adoption of their technology w
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