Mind the Product

MAY 8, 2019

Melissa Perri is the product manager’s product manager – she’s able to do the job, explain it, and teach you how to do it better. ’ Great product leaders are in with the leadership team – they’re peers, they are very close to them, they’re a team. Quotes of the Episode.

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Alchemer Mobile

JULY 23, 2020

One of the biggest struggles enterprises face right now with launching curbside is the disconnect between what the company thinks each location needs and what they actually need. Trigger Surveys Based on Specific Behavior or Events. Identify Issues with Customer Education and Adoption. Is your in-store signage confusing?

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Feedback Software Product Research Customer Experience Customer Feedback 130

The Product Coalition

JANUARY 27, 2024

I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. I also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Analytic Tools 137

Analytic Tools Research Software Reporting Tools Software Review 137

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. We are always looking for more product mentors from all around the world. About The Product Mentor. Jordan Bergtraum VP Product Management, ServiceChannel.

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Analytic Tools Research Software CTO Coach Development 107

Mind the Product

JULY 9, 2019

After leaving the Navy and working on nuclear submarines, Dan Olsen embarked on a career that has spanned enterprises and start-ups, consulting, speaking, writing, and running the Lean Product & Lean UX meetup. He joined us to talk about product/market fit: what it is, how to know when you have it, and how to achieve it.

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Product Research Customer Experience User Testing Entertainment 149

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

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Product Management Product Manager Reporting Tools Technical Review 120

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. You can read her writing on ProductTalk.org.

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BrainStation Product Management

NOVEMBER 27, 2018

Though you may not have realized it, a Product Manager was most likely involved in the creation of your favorite product. To find out more, we spoke to a number of Senior PMs for some insight on how to get a job as Product Manager. Product management as a whole is the exact opposite.

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Userpilot

OCTOBER 4, 2022

So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on! User experience (UX) involves all aspects of user interactions with your product. User experience (UX) involves all aspects of user interactions with your product.

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Analytic Tools Research Software Feedback Software Data Visualization 98

Mind the Product

NOVEMBER 12, 2019

You can learn more at Barry’s site – check out the Unlearn podcast and events sections. Read his books – Unlearn and Lean Enterprise. The Product Experience is hosted by Lily Smith and Randy Silver. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol and Bath.

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Userpilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Product analytics Product analytics are necessary to analyze product usage and user behavior to evaluate the effectiveness of your adoption strategy.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Mind the Product

MAY 20, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

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Product Research Technical Review Entertainment Leadership 212

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more).

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Research Software Onboarding KPIs Technical Review Agile 86

Mind the Product

MARCH 6, 2019

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. The Product Experience is hosted by Lily Smith and Randy Silver.

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Product Research Entertainment Leadership Startups 192

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible. Why should product teams build goal-oriented onboarding flows? Let’s get started.

Analytic Tools 74

Analytic Tools Feedback Software Onboarding KPIs User Testing 74

Gainsight

JANUARY 6, 2023

You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Product Experience . Are Product Managers Chief Executives of Their Product? Instagram Proves Product Experience Is Customer Experience.

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The Product Guy

MARCH 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Better Products. Better Product People. Jordan Bergtraum VP Product Management, ServiceChannel.

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Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

APRIL 9, 2020

For product managers, it’s even more important because we intersect with different people in different scenarios every day with the ultimate goal of aligning the product to the customer and the business. . Perspective changing events can happen over a weekend or even in your meeting. More About The Product Mentor.

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Revulytics

JUNE 27, 2017

Even the most thorough, ambitious “sunsetting” campaigns can go ignored, and customers who have been messaged at events, through email and even through personal outreach from account reps still scramble on the week that software goes out of mainstream support. In-app messaging is a great way to educate our users.

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Analytic Tools Feedback Software Data Visualization Messaging 70

Mind the Product

APRIL 28, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

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Product Research Feedback Software Technical Review Entertainment 127

Mind the Product

JULY 2, 2019

She joined us to talk about some of the things she’s learned from her long career at the BBC (including the Olympics and Children’s products), especially why product managers and hedge fund managers do the same job. The Product Experience is hosted by Lily Smith and Randy Silver.

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Product Research Technical Review Entertainment Consulting 146

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. Appcues is a no-code user onboarding platform that will help you build experiences that drive product engagement. Book a demo now. Let’s explore!

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience User Testing 86

Mind the Product

JUNE 4, 2019

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. The Product Experience is hosted by Lily Smith and Randy Silver.

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Product Research Entertainment Startups Education 144

Mind the Product

APRIL 10, 2019

Joff’s team at Atlassian creates the products that many of us use to manage our own product and development processes; he’s got a unique viewpoint on the state of product management. The Product Experience is hosted by Lily Smith and Randy Silver. Quotes of the Episode. Follow Joff on Twitter.

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Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. Agencies bring new customers and help with product implementation. Are you intrigued?

Customer Experience 88

Customer Experience Technical Advisors User Friction Education 88

Userpilot

JUNE 29, 2022

This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. Use demographic segmentation to understand your customers’ gender, age, education, income, and so on. Price is more suitable for mid-market and enterprise companies.

Analytic Tools 91

Analytic Tools Research Software Data Visualization Reporting Tools 91

Mind the Product

OCTOBER 15, 2019

A manager of product management at Pivotal Software, Brazilian native Gabrielle Bufrem has worked on three continents (North America, Europe and Asia) and hails from a fourth. The Product Experience is hosted by Lily Smith and Randy Silver. Use the #podcast channel in the Mind the Product Slack community.

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Product Research Customer Experience Entertainment Consulting 104

Userpilot

OCTOBER 10, 2022

5 Key feature adoption metrics that product managers must track. Here are 5 key feature adoption metrics all product managers should track. The feature adoption rate tells you how much value your existing customers gain by using your product’s features. Arrange webinars to educate users on the new features.

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Onboarding KPIs Feedback Software Analytic Tools Research Software 75

Mixpanel

JANUARY 3, 2022

For example, a Signup event might be tracked in a place in the code that seems obvious at first but actually ignores an entire class of situations where signups might also occur. On top of that, events could be duplicated if called in the wrong place, and events could be periodically skipped.

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Analytic Tools Data Visualization Engineering Weak Development Team 59

The Product Coalition

DECEMBER 31, 2023

It’s not like things have changed dramatically, or a specific event occurred that led to us breaking up. Note that it doesn’t mean that you have to kill the product, it might mean that you need to find a better use case where your product is really needed. What was it that wasn’t working?

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User Testing Workshop B2B Leadership 102

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 96

Customer Experience User Testing Customer Feedback Research Software 96

Userpilot

NOVEMBER 29, 2022

– Create an in-app help center to educate and support customers. – Track product usage to identify inactive users and engage them. In turn, small SaaS companies typically aim for a 5-7% churn rate, while enterprises need to keep their churn rates below 5%. Event occurrence in Userpilot.

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Data Visualization Customer Feedback User Testing Customer Experience 93

Amplitude

MARCH 12, 2019

Notebooks are available to all organizations on the Growth, Enterprise, and Scholarship plans. Define relevant events, event properties, and user properties. Kate is a product manager who cares specifically about new user activation and retention at AmpliTunes, a music and video streaming app.

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Data Visualization Embedded Analytics User Testing Customer Feedback 94

Mind the Product

DECEMBER 13, 2018

We took the decision to bring MTP Engage to Manchester a couple of years ago, based on the huge popularity of the ProductTank events we run in the city. It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands.

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Analytic Tools Research Software Data Visualization Government 110

The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Better Products. Better Product People. Jordan Bergtraum VP Product Management, ServiceChannel.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

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User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

OCTOBER 1, 2021

You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. Most often, the term "onboarding" is used to refer to the education of new users in the first few days after signup. Custom event. Why does the onboarding process matter for SaaS?

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 90