The Product Coalition

JANUARY 27, 2024

There’s a clear distinction between technical and business-oriented roles, as well as between those focused on B2C and B2B markets. Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. Sales-Led strategy: Sales-Centric Approach. For example.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Alchemer Mobile

NOVEMBER 9, 2022

If you can’t explain what makes your favorite apps great from a technical, marketing, and product perspective, chances are you have some learning to do. Due to its murkiness, there are a few common myths that plague product management across industries and company size. I don’t have the data I need to make educated decisions (16%).

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

The Product Coalition

JANUARY 27, 2024

I also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. Additionally, refer to The Greenhouse Gas Protocol for compliance standards.

Analytic Tools 137

Analytic Tools Research Software Reporting Tools Software Review 137

Indicative

SEPTEMBER 29, 2020

All data strategies start with excitement. This is where the best companies double-down and focus on solving the psychological challenges behind any data strategy. Any of these issues can derail a strategy and your initial excitement. This lack of education would severely limit their options in the future.

Data Visualization 120

Data Visualization Analytic Tools Reporting Tools Technical Review 120

Gainsight

OCTOBER 10, 2023

These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. Learn More Learn more about Gainsight’s Customer Education product today.

Education 52

Education User Testing Reporting Tools Data Visualization 52

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. This first strategy comes from Sonia Leighton, Chief of Customer Success at Arbor Education. This adjustment enabled Arbor Education to onboard four times as many schools in half the time. . “We But is it getting shorter with technology?

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

Employees routinely say that the best places to work are some of the big tech companies. To help figure out which internship program (and workplace more generally) is right for you, we created this list of the 8 best tech internships in 2022. Together, they contribute to the technical or business projects currently underway.

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Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. Essentials customers are buying the platform based on what they need to accomplish today, while understanding they have lots of possibilities about how they can evolve their CS strategy in the future.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

The Basics of Product Management

JULY 21, 2020

Smart Glasses are the latest craze in the world of wearable tech. We will review each smart glass available today, including the newest entrant, Jio Glass. The right product strategy is necessary to make the smart glass product a success. How can an oil company pivot to technology? Reliance Jio Glass. Apple Glass.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. How would she provide the right technical direction for the company? Brian: Super.

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ProductPlan

MARCH 14, 2023

trillion healthcare industry , or even those already working there, it’s key to understand what makes product management in healthcare a little different from consumer tech or small business solutions. Likewise, all four personas often need education about product capabilities, features, risks, and advantages.

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

Sachin Rekhi

AUGUST 4, 2021

Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed. Product + Engineering Programs : Technical Strategy , Scaling Product Delivery.

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Technical Review Onboarding KPIs User Testing Feedback Software 166

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. But you can turn all that around with the right strategies. The following strategies will help: Measure customer satisfaction across the user journey Keep tabs on customer satisfaction by triggering CSAT microsurveys at important touchpoints.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. An effective adoption strategy involves setting goals, implementing product education , and measuring success.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Alchemer Mobile

AUGUST 25, 2020

We’re seeing companies hire Chief Experience Officers and Chief Customer Officers to help lead innovation and strategy around the customer experience. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. You don’t need a technical degree to be a strong PM.

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Technical Review Product Management Product Manager Software Review 130

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Why are product positioning strategies important?

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

AUGUST 23, 2023

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. This will enable you to find areas of improvement and suggest optimization strategies to your product manager. Business skills: Business analysis and business acumen.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. How to use technology to create something. Use it to make better product decisions. That was the business part.

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Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

OCTOBER 8, 2023

To achieve this balance, consider leveraging cloud computing and distributed processing technologies to speed up computations. Features such as comments, ratings, and reviews enable users to share their insights and contribute to the platform’s growth. Implement a transparent content review and moderation process.

Data Visualization 127

Data Visualization Reporting Tools Feedback Software Customer Feedback 127

The Product Coalition

AUGUST 8, 2022

Because scribes display more diligence and industry than printers.” Too many potential investors, Gutenberg’s plan to build on technology more than a thousand years old lacked imagination. Maybe the snake oil of its time, either way, he failed due to timing. However, it was delayed due to a flood?—?leaving Fust prevailed.

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Technical Review Development Team Review User Testing Research Software 142

Intercom, Inc.

MARCH 16, 2022

We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. We build strong technical foundations. We build exclusively with a very small number of technologies as part of our stack, backed by a specific “ core technologies ” enablement team.

Software Review 118

Software Review Technical Review Systems Review Management 118

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It includes audience segmentation, content personalization, timing, and overall campaign strategy. Why is a data-driven email marketing strategy important?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

The Product Coalition

MARCH 11, 2024

Duolingo , the gamified language learning app, has revolutionized accessibility in education. Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Userpilot

FEBRUARY 20, 2024

TL;DR Targeted email marketing is a strategy focusing on sending personalized emails to segments of your audience based on their unique characteristics and behaviors. Choose an email marketing platform for automation : Select a tool that supports segmentation, automation, A/B testing , and integration with your tech stack.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Gainsight

FEBRUARY 18, 2022

In the whole of 2021, the trending voluntary separations came from the tech industry and healthcare, especially with many mid-career workers choosing to seek other work environments. “What our technology does is allow people to get the freedom to do things they enjoy as opposed to the boring, mundane stuff. . But why now?

Technical Review 97

Technical Review Customer Experience Customer Feedback Software Review 97

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Mind the Product

AUGUST 18, 2020

She joins us to chat about evidence-based product strategy, continuous discovery & delivery, and empowered teams. She joins us to chat about evidence-based product strategy, continuous discovery & delivery, and empowered teams. Evidence-based product strategy. In this episode, sponsored by Amplitude, [.].

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Product Research Feedback Software Technical Review Entertainment 221

Ronke PM

APRIL 11, 2024

The success of products that combine utility and delight is partly due to the innovative and fearless cross-functional team that developed it. Where their company is headed strategically, any planned technological shifts, and any new business initiatives that may have an effect.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Intercom, Inc.

JANUARY 20, 2021

At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. Think connected strategies that help users get the most from your product, not isolated how-tos. If you’re not helping to educate your customers, you’re giving your competitors a chance to fill in the gaps.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

ProductPlan

JUNE 19, 2020

In our webinar Product Managers: Treat your Strategy as a Product , Hadrien Raffali discusses the importance of tracking market activity and tweaking plans accordingly. Raffali believes strategy missteps are inevitable if companies aren’t spotting key patterns quickly enough. What does a Good Strategy Look Like?

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Product Strategy Strategy Research Software Technical Review 83

ProductPlan

DECEMBER 11, 2019

With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape. And now product managers are communicating the strategy using data-driven roadmaps. There’s still plenty of debate regarding just how technical a product manager must be.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Product Management Unpacked

MAY 27, 2021

I had a strong tech background, so I wanted to dive into the business and design side of product management and hone my leadership skills. I was trying to find a more strategic experience, something beyond traditional tech. Much of this project was an open question: ‘How do you go beyond product strategy to business strategy?’

Healthcare 146

Healthcare Technical Review Product Management Product Manager 146

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Alchemer Mobile

AUGUST 6, 2020

With all this content, it can be easy to get overwhelmed when looking for a place to start, attempting to answer a specific question, or searching for external educational recommendations on mobile product management. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. Core Mobile Product Management KPIs.

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Feedback Software User Testing Data Visualization Product Research 179

Userpilot

MARCH 23, 2023

The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: moment faster. #3: User persona.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. These include: Knowing how to carve and clearly communicate a product strategy, and apply strategic thinking when making decisions. Technical Product Manager.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98