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Making Continuous Discovery Work for You: The SPICEY Approach

Product Talk

For example, if youre planning to work in a product trio , youll need to determine who will be participating. Lets consider a few real-life examples from people weve featured here on the Product Talk blog to help illustrate what customizing the habits can look like. Who and what will you need to take your next steps? Now Its Your Turn!

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Self-serve Support and bots to automatically answer all common customer questions, reducing inbound volume to support agents. This leads to more and more inbound support volume. This reduces inbound volume.

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From first touch to qualified lead: How to use live chat for sales

Intercom, Inc.

For many years, B2B companies have executed their inbound sales funnel in a traditional manner that looked a little something like this: Visitor prospects. Using live chat for sales, you can: Qualify inbound leads using customizable bots that ask relevant, targeted questions. Marketing qualified lead (MQL). Sales qualified lead (SQL).

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Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

By using technology to detect signals in their product and monitor trends in inbound conversations from customers, workforce management platform Tanda is leveraging proactive support to stay ahead of the curve and offer help to customers before they reach out to the support team. Here’s how they’re doing it. What is proactive support?

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8 Customer-Led Marketing Examples to Inspire Your Strategy

Userpilot

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. HubSpot gives a platform to its customers at Inbound conference.

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Announcing new next-generation bot capabilities to uplevel your automated support

Intercom, Inc.

At Intercom, we’re striving to make our automation bots as powerful as possible, offering companies the fastest way to resolve queries in the face of ever-increasing inbound volume and customer expectations. Here are some industry examples: E-commerce: Getting an update on the status of an order. Custom Objects.

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How live chat can warm up your cold outbound leads

Intercom, Inc.

Here’s an example email to a Director of Demand Generation: Hi Sara, I noticed from your LinkedIn that you doubled ExampleApp’s web traffic by 27% last quarter. From outbound to inbound. This new approach to live chat as a part of cold outreach has turned outbound emails into inbound conversations.

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