Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Interactive tours.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Customer Experience 98

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. These were painstakingly thorough with tables full of dialog copy, error messages, and more. Design: Product Roadmap.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

APRIL 22, 2021

In our specially designed auditions, product managers perform real-world exercises to assess how they think about problems in an environment where nobody from the company knows anything about their experience, their background, or their formal education. Design a new type of exercise equipment for people under the ages of 15.

Analytic Tools 151

Analytic Tools Research Software Feedback Software Product Manager 151

People-First Product Leadership

APRIL 30, 2025

Here's a framework I use with my coaching clients: Tactical thinking : How do we solve this problem? Try this exercise: Take your current roadmap and ask "Why?" Consider drafting a strategy yourself, using frameworks like the Strategy Stack. I read every message. It's not just about getting things done. Until next time.

User Testing 52

User Testing Customer Experience Research Software Analytic Tools 52

BrainMates

MAY 28, 2019

SnapComms adopted Brainmates’ Product Management framework to facilitate a market-driven way of thinking company-wide, and to equip their Product Team with a repeatable process to take the most valuable ideas to market fast. The 10 steps we followed to embed the Product Management framework. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Intercom, Inc.

JULY 30, 2018

I use the snooze button to remind myself to follow up with leads who haven’t responded to my last message. You should confidently exercise your license to sell. But here’s where I’d argue you should confidently exercise your license to sell. From BANT to MEDDIC, which framework should you use to qualify your sales leads?

Inbound 157

Inbound Strategy Outbound User Testing 157

UX Studio: Product Management

AUGUST 1, 2021

But some useful frameworks can help measure user experience. There are a few frameworks which can help define the metrics to measure product user experience. The HEART framework. For example, let’s choose “Engagement” for the product YouTube for this exercise. Metrics & UX metrics.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Product Management University

APRIL 9, 2020

If there was ever a time to make sure your product priorities and marketing messages are in lockstep with the new priorities of your target customers, it’s now. Product Management University On-Demand is an online replication of our classroom training complete with video instruction, B2B examples, hands-on exercises and great templates.

Customer Experience 130

Customer Experience Healthcare B2B Framework 130

People-First Product Leadership

NOVEMBER 5, 2024

Let’s revisit the framework. At the foundation, product sense begins as a blend of ‘art’ and ‘science’ With the rise of AI, the framework for achieving and maintaining product sense is evolving. Regularly exercise your product judgment by making informed decisions and reflecting on outcomes.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Manager 174

Product Manager Product Management Management Customer Experience 174

Gainsight

SEPTEMBER 20, 2019

As you complete the exercise above for each issue and product opportunity, thoroughly document your findings. After our product team finishes the 9-Blocker exercise we start shopping it around to the rest of the organization. We’ve found it to be an incredibly valuable exercise. How will we take the output to market?

Framework 58

Framework Roadmap Customer Experience User Testing 58

The Product Coalition

NOVEMBER 2, 2018

That’s why we distilled the essence of all that we know and created the EMBED framework. What’s the EMBED framework? The EMBED framework is a distillation of all that we’ve learned. We’ll cover a light overview of the framework here, but if you want to dive deep, check out the Appcues User Onboarding Academy.

Embedded Analytics 60

Embedded Analytics Framework Analytic Tools Feedback Software 60

Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. This is a big indicator of the importance of human support within the Conversational Support Funnel , our framework for providing efficient, effective, and personal support at scale.

Onboarding KPIs 129

Onboarding KPIs Customer Experience Reporting Tools User Testing 129

Intercom, Inc.

FEBRUARY 18, 2019

If you are going to go through the exercise of creating an engagement score, it’s essential that it is something that can be used across your organization. Whether you decide to use Sherlock or do it yourself, we hope this post offers a framework and helps your team get a quantitative handle on engagement. But don’t stop there.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

People-First Product Leadership

JULY 30, 2024

Here is an exercise I did which really helped me. tip: days 1 to 30 connect with known contacts, days 31 to 60 target companies, day 61 to 90 do interviews) I worked with Adam to apply the ABCDE framework to secure a role at a software infrastructure startup. link ) Still feeling a lack of motivation. I’ve been there too.

Framework 59

Framework Product Manager Product Management Research Software 59

Userpilot

JULY 23, 2024

This article will dive deep into the concept of feature prioritization and introduce the top frameworks for successful product management. There are different frameworks and methods for feature prioritization to make the job easier. Here are 15 of the best framework techniques to consider: 1. Buy a feature template in Miro.

Feedback Software 111

Feedback Software Customer Experience User Testing Product Research 111

Intercom, Inc.

FEBRUARY 22, 2018

In terms of new products, some of the messaging products like Telegram have very smooth onboarding. Joanna Wiebe on testing your onboarding messaging. We kept the message largely the same, but we just changed the way that message was being expressed. Scott: Products like Instagram have certainly figured this out.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

The Product Coalition

APRIL 12, 2021

This is a hard exercise when you have 10 priorities you’d like to list, but it also helps you recenter. For example, when I joined Aircall the team was mainly using one ‘recipe’ for prioritisation: the RICE framework. My message was that we need to think about what we are prioritising and what is the most relevant criteria.

Product Manager 119

Product Manager Product Management Customer Experience Product Research 119

The Product Coalition

JUNE 5, 2019

When the value is clear, it’s easy to align people and resources A Simple Framework to identify Business Value Business Value for a predictive project could be monetary in nature or could also be non-monetary as well. Though there are a number of nuances to this framework, this provides a good starting point.

Data Visualization 88

Data Visualization Analytic Tools Customer Satisfaction Framework 88

Userpilot

AUGUST 10, 2023

Start with showing personalized messages based on data you’ve gathered via survey. For example, you could show a welcome message referencing a specific ‘job to be done’ You could also send automated emails with relevant content based on user behavior. Book a demo with us to learn more! What is behavioral marketing?

Analytic Tools 98

Analytic Tools Marketing Feedback Software Product Marketing 98

Intercom, Inc.

APRIL 25, 2019

Unless you’ve got the process in place, and you’ve got a really good framework, you need to really optimize what we have. Each approach exercises a different muscle. I will always try to hold back on the hiring plans, because I’m a process and data person. We’ve a great salesforce.

Data Visualization 136

Data Visualization Research Software Reporting Tools User Testing 136

ProductPlan

APRIL 6, 2020

Asynchronous messaging is the killer app for remote work. They allow for rapid back-and-forth dialogue when the parties are present and unoccupied, but messages can also sit patiently until folks are ready to respond. Give yourself a lunch break, exercise breaks, and time to run essential errands or pick up your kids.

Strategy 102

Strategy Product Manager Product Management Roadmap 102

The Product Coalition

AUGUST 12, 2018

A website or app that encourages people to exercise more might offer a reward whenever a user exercises, thus creating extrinsic motivation for the person to show that behavior. A useful framework for looking at what enables human behavior is BJ Fogg’s behavior model.

User Testing 80

User Testing Customer Experience Research Software Product Manager 80

Userpilot

JANUARY 31, 2023

You’ll need some tips and tactics to succeed: Start by implementing a minimum viable onboarding playbook to give you a framework to operate from. Remember to keep your users engaged with gamification and targeted in-app messages. Mapping the customer journey is a valuable exercise for any product manager.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Intercom, Inc.

MARCH 19, 2020

Much of what our original sketch of what key points we needed to make in this book were originally formed by a framework that we developed to educate our clients on what the heck we mean when we talk about how to build a community. And then as we began to write, we made an aggressive effort to speak to tons more people.

Customer Experience 37

Customer Experience User Testing Customer Feedback Research Software 37

ProductPlan

NOVEMBER 9, 2020

Poor communication or messaging? Be sure to keep these pain-point feedback collection exercises as brief and, well, painless as possible for the user. Ensure you’ve already set up a practical framework for capturing, organizing, and evaluating customer feedback and putting it to good use during this process.

Customer Feedback 98

Customer Feedback User Testing Customer Experience Feedback Software 98

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. That’s a great exercise to come up with analogies for your company. We also have a great partnership with the sales enablement team as they look to gather feedback, build messages and train.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Andrew Chen

DECEMBER 1, 2021

It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. This ensured women got fewer messages, and hopefully more of the right ones. Only to prospective dates rather than work colleagues.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. That was my first introduction to the continuous discovery framework. Teresa: Then you took the Master Class , you learned about the continuous discovery framework.

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Sachin Rekhi

MAY 13, 2011

For example, a common exercise goal is to exercise 45 minutes/day. But the reality is the drop-off rates are going to be significant unless we break it down to the very minimum needed to get them started, and then exercise baby steps to get them the rest of the way there. Baby Steps.

Research Software 60

Research Software Customer Experience User Testing Customer Feedback 60

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

The Review by First Round

JANUARY 13, 2022

From category creation and company purpose, to messaging, brand personality and launch strategy, Arielle details both common pitfalls to avoid and the exercises and frameworks that she shares with founders in her consulting work.

Branding 52

Branding Startups Marketing Consulting 52

Business of Software Conference

AUGUST 30, 2019

Claire Suellentrop (Founder/CMO, Userlist.io) – Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging from Business of Software Conference. So although it says positioning on the schedule this is going to be about messaging. So messaging is really how you feel fuel for the race. (

Messaging 40

Messaging Research Software Analytic Tools Feedback Software 40

Modus Create

APRIL 30, 2020

It outlines a framework for facilitated product discussions and feature prioritization based on key assumptions, constraints, and KPIs leading to a more clearly defined plan. So this is where we start: workshops to define key business drivers and articulate a clear message of what is being built and why.

Research Software 63

Research Software Product Research User Testing Workshop 63

Userpilot

SEPTEMBER 25, 2023

However, it’s not a one-off exercise but rather a continuous process. If you need help choosing goals, why not use a goal-setting framework , like OKR or SMART? OKR goal-setting framework. Use your user segmentation tool, like Userpilot, to pick the right users and approach them via in-app messages or email.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

JUNE 3, 2022

Once you’ve got analytics in place, it should be a relatively simple exercise to identify key friction areas and points in the journey users drop off. No one method is the ‘best’ – the whole point is choosing the right message, in the right format, at the right time. Converting a user from free / trial to paid.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Research Software 98

ProductPlan

APRIL 23, 2019

Overall it’s been a great communication tool, community building exercise, and it has helped us to bring transparency to the company. Assuming you’ve secured your slot in the agenda, you must keep your message clear, crisp, and concise. We do deep dives on new products and talk about current events which are affecting the company.

Feedback Software 83

Feedback Software Research Software Product Manager Product Management 83