Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

APRIL 5, 2022

That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Introducing Switch, Intercom’s personalized solution to high inbound call volume. With Switch, we aimed to make it not just possible, but easy, to move inbound call volume to messaging. 6 reasons to Switch.

Inbound 209

Inbound Customer Experience Reporting Tools Messaging 209

Intercom, Inc.

SEPTEMBER 22, 2020

Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth. Even with a clear vision, like HubSpot’s permission-based inbound marketing, forging the path for a new category is no easy feat.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. How to use micromarketing to convert trial users to paying customers and drive growth. How to use micromarketing to increase the trial to paid conversion rate.

Research Software 96

Research Software User Testing Customer Experience Data Visualization 96

Intercom, Inc.

SEPTEMBER 8, 2021

Here’s how they’re doing it. According to a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , 59% of support leaders and decision makers find a lack of proactive support to be a barrier to conversational support at scale.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

AUGUST 17, 2021

Proactive support is a crucial part of any good conversational support strategy, empowering you to pre-emptively deliver targeted, personalized support via messenger-based channels. For many teams, making the switch from reactive to proactive customer support can be tricky – but it’s a necessary element of any support strategy.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Userpilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? This is where the GTM strategy comes in. In this blog post, you’ll learn everything about go-to-market strategies. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples.

Research Software 89

Research Software Strategy Customer Experience User Testing 89

Intercom, Inc.

OCTOBER 22, 2019

Here’s an example from LB’s own career: at LinkedIn, when her team of SMB AEs were short on inbound pipeline, she had her reps take an entire day off their calendars to focus on prospecting. At the director and VP level, you should be thinking about strategy and proactive, not reactive, work.

Weak Development Team 123

Weak Development Team Inbound Outbound Framework 123

Intercom, Inc.

JULY 30, 2018

As soon as one month ends and another starts, we can’t help but ask, how am I going to hit my number? As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. I can’t predict the quality of these leads or how many of them I’ll receive in a day. Set the right pace.

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

JANUARY 18, 2022

So we asked 1,200+ global support leaders about how they’re adapting. Our new report reveals the top five trends transforming support and how to capitalize on them. We also share actionable tips and strategies for providing world-class support in the new support landscape, where so many rules have been rewritten.

Reporting Tools 138

Reporting Tools User Testing Inbound Research Software 138

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Dear Strategy

AUGUST 27, 2018

Dear Strategy: “Can you talk about some of the newer trends in marketing that should be considered when putting together a marketing strategy?”. . Finally – a question about marketing strategy!!! We’ve always pitched this show as being mostly about product and business strategy. Next are the product strategies.

Strategy 53

Strategy Outbound Inbound Marketing 53

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

MAY 6, 2019

As you add new features and make improvements, you need to consider how to help existing customers continue to see value with your product. Here at Intercom, we worked with The Re-Wired Group early on to apply the Jobs to be Done framework to our product strategy. Guru’s homepage demonstrates how to increase the push-away.

Onboarding KPIs 196

Onboarding KPIs Customer Experience User Testing Research Software 196

The Product Coalition

FEBRUARY 9, 2021

The Four Steps to the Epiphany: Successful Strategies for Startups That Win by Steve Blank?—?This Zero to One: Notes on Startups, or How to Build the Future by Peter Thiel?—?Theil 7. : How to Build Habit-Forming Products by Nir Eyal?—?A How to Master the Art of Selling by Tom Hopkins? Each builds on the books before it.

Books 185

Books User Testing Product Research Inbound 185

Usersnap

NOVEMBER 26, 2023

How to Enhance Collaboration and Insights in Product Discovery Gathering All the Above as Insights The Power of User Feedback in Shaping Product Development 4. Let’s explore how to create effective roadmaps with Jira Product Discovery. The post How to use Jira Product discovery in 4 steps appeared first on Usersnap Blog.

Product Research 52

Product Research Feedback Software Analytic Tools Research Software 52

The Product Bistro

NOVEMBER 13, 2021

I haven't figured out how to get search, and I am looking for a solution to integrate a contact form, or perhaps I will just embed my email. It is cleaner, and I will be able to use my favorite external editors to create posts (in Wordpress I had to type it in the back end, how barbaric ) and that might lead to more frequent posting.

Analytic Tools 195

Analytic Tools Embedded Analytics Inbound Customer Experience 195

Business of Software Conference

NOVEMBER 16, 2023

When you think about trying to scale your software business and sell your product – especially in today’s world, where AI now seems to be the automatic default – you may be stressing over how to do it well. Let’s look closer at each tactic and how to implement them into your sales process. Pick up the phone. Send more emails.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Userpilot

OCTOBER 31, 2022

Optimize your marketing strategies. Curating a winning marketing strategy requires complete knowledge of your target audience and how best to reach them. Using negative personas, you can better curate a product marketing strategy that avoids the wrong audience and addresses the needs of your target audience. Conclusion.

Feedback Software 87

Feedback Software User Testing Research Software Data Visualization 87

Userpilot

APRIL 6, 2022

Exactly how it differs from a traditional marketing strategy. How to create one for your SaaS product. A SaaS marketing plan covers all the strategies and tactics, from lead generation to converting potential customers to paying customers, to ensuring they stick with your product for a long time. Let’s get started!

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Intercom, Inc.

JANUARY 5, 2023

By determining these costs, you can draw useful insights for strategies to tackle them. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ” No inbound chat, no inbound email. Getting rid of friction.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

JULY 5, 2022

How To Startup Your Own Software As a Service Company. It will help you develop a solid strategy in four simple lessons. You’ll get to learn more about: The role of a product manager, how to interview for product management roles. HubSpot Academy’s Inbound Marketing Course. Developing a solid social media strategy.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Let’s say I want to learn how to activate my card.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Nulab

FEBRUARY 10, 2020

In this article, we’ll look at how you can drive traffic to your startup website within your rigid budget constraints. We’ll explain what traffic is and how to increase it, as well as cover important tools you can use to check, estimate, and predict the traffic volume. How to drive traffic to your website. What is traffic?

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

Revulytics

FEBRUARY 12, 2019

In defense of decreased multi-tasking, the author says “many businesses are beginning to organize customer engagement, strategy, and product development responsibilities among different people within product teams.”

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

How is the strategy here different for current MBA students? Basically, the strategy is similar. If you’re in marketing, for example, aim to work in inbound marketing, where you work on getting feedback from customers to influence the product. It ended up being a great way to practice debate and leadership in many ways.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Intercom, Inc.

JUNE 4, 2018

As Intercom’s VP of Sales Operations, my job is to obsess over how we can optimize our supply chain to deliver against our pipeline and revenue targets; in other words, figuring out how to make our sales organization run better and faster. Let’s look at how this came about. How are you solving this problem today?

Inbound 220

Inbound Research Software B2B User Testing 220

ProductPlan

MARCH 17, 2020

So, how does a product manager take ownership of more than just backlog management? How can you take responsibility for the vision and shape the future of your product when you don’t control strategy at the corporate level?”. Developing a Product Strategy. Product Strategy. Product Vision. upsell new services).

Outbound 74

Outbound Product Management Product Manager Inbound 74

Usersnap

JULY 11, 2021

One-to-one communication: if you’re planning a strategy for your product launch, you put a lot of thoughts into your marketing activities and which channels you should handle. Here’s what helped us (and may also be helpful for your customer support): Building email funnels for your lead nurturing strategy. Be prepared for that.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Intercom, Inc.

AUGUST 16, 2022

Now is the time for support leaders to level up previous support strategies and adopt new tactics. But don’t worry if you’re not yet familiar with “in-context support” – today, we’re showing you its power and how to get your strategy started. Ready to up-level your support strategy?

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Intercom, Inc.

OCTOBER 26, 2021

We make data-informed decisions about when, where, and how to talk to leads. We’ve adopted a strategy of consultative, value-based selling – one that is transparent and informative and meets buyers where they are in the purchasing process. It sounds obvious, but it’s surprisingly rare in practice.

Inbound 160

Inbound Product Research Customer Experience Technical Review 160

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

MAY 13, 2022

What is the role of customer service in marketing strategy? You may serve a tasty dish – i.e., a great product or service – but if it does not meet expectations and issues aren’t resolved your brand will most definitely lose its luster in the eyes of your customer.

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Intercom, Inc.

FEBRUARY 1, 2022

Support tools, like chatbots , can help you with your personalization strategy by automatically gathering rich context about each customer, such as their plan, transaction history, or previous queries. FAQs and how-to articles for the novice. Are these tools still relevant to our strategy? of support teams in 2022. .

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. What is product strategy?

Product Research 94

Product Research User Testing Customer Feedback Research Software 94

Userpilot

APRIL 25, 2024

If you are seeking insight into how marketing research can influence the trajectory of your SaaS, then you have come to the right place! This allows you to refine your business strategies and make decisions based on solid evidence. Gone are the days when just intuition or subjective judgment was enough.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

JUNE 13, 2022

The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. The Sales Hacker blog focuses on sharing actionable content that offers helpful tips and strategies to reach SaaS sales goals. Stay up to date on the latest technologies, growth hacks, and marketing strategies.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52