Intercom, Inc.

AUGUST 17, 2021

Not only does this create a better customer experience, it also helps to reduce inbound conversation volumes for your support team so they can focus on answering more complex, high-impact questions. “59% It reduces inbound conversation volume without sacrificing customer happiness. Here are three major benefits of proactive support.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Intercom, Inc.

NOVEMBER 30, 2021

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Customers can also subscribe to automatically receive proactive status updates via email or text so they don’t need to constantly check in with your team – significantly reducing your inbound conversation volume.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

SEPTEMBER 9, 2024

HubSpot gives a platform to its customers at Inbound conference. Userpilot shares the stories of successful customers in case studies Userpilot interviews its successful customers regularly and formulates case studies to showcase real-world examples of how companies have effectively used the platform to achieve specific goals.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Intercom, Inc.

NOVEMBER 20, 2018

Offering free access to some of these early contacts in return for social proof (case studies/ testimonials/ logos) is a useful way to get people using the product so future development decisions can be based on observed data rather than hypotheses. Create compelling content to help generate leads.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

OCTOBER 27, 2021

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. But there was one problem – there was no quick way to gain a complete , visual view of how the funnel was working for your business. Boosted conversation ratings.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Mixpanel

AUGUST 21, 2019

To illustrate, I’ll share a case study in which identifying trends in user behavior and understanding “the why” helped us supercharge user engagement and reduce churn. Highly engaged users regularly set vacations in the app, which automatically rejected all inbound leads while they were on vacation.

Analytic Tools 78

Analytic Tools Feedback Software User Testing Research Software 78

Userpilot

JULY 29, 2024

TL;DR Competitive analysis involves studying rivals' strengths and weaknesses to improve business strategies and stay ahead in the competitors' market. Competitive analysis is the process of studying your rivals by looking at their strengths and weaknesses. Asana focuses on inbound marketing and webinars.

Data Visualization 111

Data Visualization Research Software Reporting Tools Feedback Software 111

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. In the study, they found that, on average, from a large sample size, SaaS companies spend 10% of their annual revenue on marketing. SaaS Inbound Marketing. Social Media.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Lenny Rachitsky

JANUARY 16, 2024

ARR = New ARR + Expansion ARR + Reactivation ARR – Churned ARR – Contraction ARR New ARR = Leads * qualified leads rate * meeting booked rate * win rate * ACV Leads = Direct + indirect Direct = Outbound + inbound Outbound Cold emails Cold calls Cold DMs Events Inbound Paid ads SEO Referrals (e.g.

User Testing 140

User Testing B2C Outbound Feedback Software 140

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. Previously, it was ranked fifth for channel usage; now, it’s the second most used channel.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

APRIL 4, 2019

Reps will be in inbound, lead-taking mode for two hour blocks throughout the day and they’ll take them through qualification all the way through to close. What we’ve done instead is to have very well-coordinated schedules [for sales reps] so that we still maintain those single minute SLAs to respond to leads.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. In a 2020 study conducted across 5 countries and with over 10,000 people, the average daily time spent consuming content was 6 hours and 59 minutes. Inbound VS. Outbound for SaaS Marketing. Choosing the right mix of inbound and outbound is like a stew.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

MAY 6, 2019

Customer testimonials, case studies and product demos are all great ways to help potential customers visualize the business outcomes that your product can drive for them. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily. Avoid product rejection by overcoming customer inertia.

Customer Experience 196

Customer Experience Onboarding KPIs User Testing Research Software 196

Intercom, Inc.

NOVEMBER 27, 2019

A genius inbound marketing strategy. In a recent study of SaaS companies, Paddle found that 40% of those who expanded internationally reported having new, scalable sources of growth among other benefits. Take Slack, for example: the media points to its brilliant product as the reason for its impressive growth. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

JULY 23, 2018

With a high volume of inbound leads, you have a long tail of small accounts that individually are worth less in ARR but collectively could mean a big pay day for your company. I use case studies, demo videos and blog posts to show leads how easy it is to use Intercom and the results our customers have seen.

Customer Experience 151

Customer Experience Messaging Inbound Research Software 151

The Product Coalition

JULY 6, 2022

The Lean Startup Model at Google: A case study Google is one of the biggest companies in the world, with over 1.4 The idea was to create an algorithm that would do things a human would do when evaluating a web page and it would be able to check the number of inbound links and the relevance of those links.

Startups 158

Startups User Testing Product Research Feedback Software 158

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. You’re going to have people that come through inbound, they’re going to raise their hand, and you want to talk to them, which are regular inbound processes.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Userpilot

AUGUST 30, 2024

If you’re unsure about dedicating time and resources to studying your competitors, remember that it offers a comprehensive understanding of the market landscape and your position within it. Assess your competitor’s marketing strategies Next, study how your competitors market their products. Product comparison example.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

MARCH 9, 2023

In this case study, we’re going to explore how ClearCalcs improves their user activation with in-app experiences built in Userpilot , and how cohort analysis helps them see the impact of their experiences on activation rate between different user cohorts and experiment in a data-driven way. It doesn’t make sense to look at activation overall.

Customer Experience 52

Customer Experience Engineering User Testing Onboarding KPIs 52

BrainMates

SEPTEMBER 19, 2022

Case Study: How ReadyTech Use. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams. The post Case Study: How ReadyTech Use Product-Led In The Workforce Sector appeared first on Brainmates. Product-Led In The Workforce Sector. By ADRIENNE TAN.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JULY 29, 2024

Userpilot shares case studies as part of its product campaigns. Userpilot shares case studies throughout product marketing campaigns Case studies are a powerful form of social proof because they provide tangible evidence of a product’s effectiveness. These case studies typically highlight: Customer challenges.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Intercom, Inc.

FEBRUARY 1, 2022

But, rest assured that this doesn’t call for consistent hand-holding as study after study indicates customers would rather self-serve than talk to a support rep at all. With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Intercom, Inc.

MAY 21, 2020

I studied econometrics in college, so I was very much into the numbers game, and I’ve been doing that for about three and a half years now. Ryan: On the other side of things, we have this thing called the Inbound Custom Bot. I started off as a front-line customer support representative talking to our customers.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. Try publishing research reports, whitepapers, free video courses, or case studies. What is B2B marketing? Narrow down your target audience.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Intercom, Inc.

SEPTEMBER 21, 2022

Study after study has shown that consumers would rather self-serve than talk to a support rep. For example, if you have scheduled maintenance coming up or are experiencing an outage, you could proactively notify customers with a banner message before the inbound conversations start streaming in.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Mixpanel

JANUARY 12, 2023

It’s a scientific study in human psychology and empathy, the science of knowing what words will help people understand and connect with your brand and product. And while this isn’t bad, it forgets that keyword research is a study of language. I consider myself a “conversion-copywriter.”

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Intercom, Inc.

DECEMBER 28, 2022

But studies have shown that the majority of what is understood from a conversation isn’t in the words we use, but rather in non-verbal cues like body language, gestures, and tone of voice. Earlier this year we created Switch , Intercom’s personalized solution to high inbound call volume. You’ll find the ongoing series here.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Brian Balfour

OCTOBER 13, 2017

This post is the HubSpot Sales case study that illustrates the concepts of the 4-Fits Framework, a 5 post series in which I explain the four frameworks you need to align to grow to a $100M+ company. Content and inbound sales was the bread and butter of HubSpot's history. Subscribe to receive the rest of the series.

Framework 111

Framework User Testing Customer Experience Inbound 111

Amplitude

JULY 17, 2019

Covering real-life applications and case studies, there is a range of content to learn best practices for data visualization, how to improve data visualization, and how others utilize data visualization. Inbound Insights from Marketing Professionals: Traffic and Leads Podcast. 113 | What Makes A Visualization Memorable? .

Data Visualization 94

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 94

Intercom, Inc.

MAY 10, 2018

By the time a case study has been published on Medium about something that works, it’s probably done. Andrew: Brian Balfour was previously the VP of growth at HubSpot, which invented inbound marketing and a bunch of other important concepts. Everyone still has to do it, but then you have to move beyond that.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Mixpanel

AUGUST 21, 2019

To illustrate, I’ll share a case study in which identifying trends in user behavior and understanding “the why” helped us supercharge user engagement and reduce churn. Highly engaged users regularly set vacations in the app, which automatically rejected all inbound leads while they were on vacation.

Analytic Tools 40

Analytic Tools Feedback Software User Testing Data Visualization 40

Userpilot

JULY 5, 2022

If you want to learn skills towards SaaS implementations specifically, you’ll also want to study Web-based programming languages and web technologies. HubSpot Academy’s Inbound Marketing Course. If you’re looking to learn more about the business side of SaaS, you’ll want to check out HubSpot’s course on inbound marketing.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Intercom, Inc.

NOVEMBER 7, 2019

I originally did study engineering in France, and then I went back for my last year at UC Berkeley in Silicon Valley, where I was both working on a computer science master’s degree as well as launching my own company with a few friends. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 3, 2024

This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Resource centers are a powerful tool for your customers, acting as a one-stop hub for all your inbound marketing efforts. Case studies. Create different types of content to cater to everyone’s learning style.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

AUGUST 18, 2024

In her upcoming talk on October 8th, Maja Voje will present a case study and talk about the nuances of launching AI-first products. In her book, Maja Voje highlights the following GTM motions: Inbound – This approach relies on creating value-driven content to attract prospects and generate leads.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105