Johanna Rothman

JUNE 15, 2020

Every organization has policies of some sort. The smaller the organization, the fewer policies you might have. And, the larger the organization, the more policies you might think you need. I keep encountering policies that prevent people from delivering the outcomes the organization wants. Why have policies anyway?

Technical Review 96

Technical Review Government Agile Events 96

Mind the Product

FEBRUARY 19, 2019

What are the benefits of taking on such an initiative, and how does product management give you the best possible chance of success? Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. That’s where product management comes in.

White Paper 165

White Paper Analytic Tools Technical Review Data Visualization 165

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. Brian has been working for 15 years in different industries like finance, healthcare, and technology.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Mind the Product

MARCH 12, 2020

How does it help modern product management organizations to scale effectively? What Product Managers do. Our product squads at InVision usually consist of a product manager, designer, engineering manager and four to seven engineers. There is demand for product managers to perform more tasks. Supporting onboarding.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

BrainMates

OCTOBER 20, 2024

One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery. The Customer Gap Gap between Customer Expectations and Customer Perceptions This is the most critical gap for product managers.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. It is a must read for anyone in tech. Technology is developing at an exponential rate. A history of the evolution of technology at the turn of the 20th Century – the great transition when the world changed beyond recognition. Humans evolved for a linear world.

Technical Review 99

Technical Review Software Review Systems Review Books 99

The Product Coalition

NOVEMBER 29, 2022

How is the increase in mobile use changing the landscape of the product management role, and what are the differences between traditional product management and mobile product management? The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Intercom, Inc.

MARCH 16, 2022

We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. We build strong technical foundations. We build exclusively with a very small number of technologies as part of our stack, backed by a specific “ core technologies ” enablement team.

Software Review 118

Software Review Technical Review Systems Review Management 118

Userpilot

AUGUST 30, 2024

This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. WalkMe offers a drag-and-drop editor for non-technical users and supports both mobile and web applications. Or detect shadow IT and AI apps that may not be compliant with your company policies. WalkMe Pricing.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. Change is the only constant.

Product Management 174

Product Management Product Manager Management Management 174

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. Unfortunately, within the eCommerce field, high-priced data breaches occur frequently due to the influx of pandemic-related web traffic.

Reporting Tools 132

Reporting Tools Technical Review User Testing Software Review 132

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

Product Management Unpacked

JULY 19, 2018

In all of these roles I was a product manager or led product management. Today, I’m very proud to be the executive director of Carnegie Mellon University’s new Master’s in Product Management (MSPM) program. I have been a part of product management and in a product manager role as it has matured in definition and visibility.

Reporting Tools 109

Reporting Tools Technical Review User Testing Product Management 109

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. The vendor managed cloud infrastructure, data pipelines, and security certifications, delivering a turnkey solution within budget.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Intercom, Inc.

APRIL 8, 2020

For one thing, (as the Accelerate State of DevOps Repor t has shown) adding more processes and policies to software deployment is actually likely to increase the risk to software delivery. The results showed that many senior engineers, engineering leadership and technical program managers felt that their productivity was negatively impacted.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

The Accidental Product Manager

FEBRUARY 21, 2022

GM’s Product Managers Have Run Into A Battery Problem Image Credit: Frank Hebbert. What is a product manager to do if they suddenly discover that some of the parts that are going into their product are NOT high quality ? The product managers still intend to launch 10 EVs in China. The Problem With Batteries.

Product Management 121

Product Management Product Manager Product Research Technical Review 121

Product Talk

OCTOBER 18, 2023

But this is exactly what we do when we try to make our first idea match the customer need we are trying to address, within the technical constraints we encounter, while still managing to deliver the right business results. Do a data audit and examine the ethical assumptions related to your data policies. Why do we do this?

Product Research 339

Product Research User Testing Testing Analytic Tools 339

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

The Product Coalition

SEPTEMBER 4, 2020

My journey to product management was not what you might expect , but then again, maybe you would. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. The manager gave us the green light, and the developers and I formed a product team.

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Weak Development Team Systems Review Customer Experience Software Review 137

The Product Coalition

MAY 18, 2022

Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities. Defining the solutions and finding a feasible way to execute them Go back and review the custom software development steps again and again. How to implement continuous software development 1.

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

Mind the Product

DECEMBER 11, 2017

My journey to product management was not what you might expect, but then again, maybe you would. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. The manager gave us the green light, and the developers and I formed a product team. Senior management.

Weak Development Team 130

Weak Development Team Customer Experience Systems Review Software Review 130

Intercom, Inc.

SEPTEMBER 17, 2020

I learned so much, I had so much fun experiencing everything from sales, sales management, operations, customer service. Did you feel that it was just integral to being at the heart of the tech industry? In a year, it became 300, and in two years it became a thousand. Experiencing such a hypergrowth company gave a lot to me.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. How did you make the transition to compliance tech?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. At the same time, universities and schools require centralized policies to restrict access to people that move out of their system each year. . Beware of Legacy Tech. Review Data Policy.

Education 75

Education Research Software Technical Review Reporting Tools 75

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

freshtrax

NOVEMBER 9, 2023

Climate tech, which refers to technologies and businesses focused on combating climate change , such as reducing CO2 emissions and combating global warming, is gaining momentum, especially in the United States. Climate tech funding has increased significantly. The market size of climate tech in the U.S.

Technical Review 59

Technical Review Startups Data Visualization Systems Review 59

PMLesson's Ace the PM Interview

APRIL 6, 2020

As a product marketing manager (PMM), you influence most areas of the organization including product, design, sales, support, and, of course, marketing. In this comprehensive guide, I’ll help to illuminate your path of breaking into product marketing management. What skills do I need as a product marketing manager?

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Userpilot

DECEMBER 22, 2021

Interestingly – they seem completely different from the product trends we’ve identified for 2021 – including Product Led Growth , the rise of a Growth Product Management Role, chatbots, or gamification. Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ?

Analytic Tools 143

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 143

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” Big data has been a buzzword since the early 2000s when software and hardware advancements enabled organizations to manage large amounts of unstructured data.

Data Visualization 143

Data Visualization Analytic Tools Reporting Tools User Testing 143

Modus Create

NOVEMBER 7, 2024

However, the rapid integration of AI usually overlooks critical security and compliance considerations, increasing the risk of financial losses and reputational damage due to unexpected AI behavior, security breaches, and regulatory violations. Failure to comply can result in significant penalties.

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Arkenea

MAY 12, 2025

In 2025, US businesses face unprecedented challenges finding affordable, quality tech talent. million engineering graduates annually and a tech workforce exceeding 5.8 This numerical advantage translates into unprecedented access to specialized expertise across virtually every technology domain. The solution? With over 1.5

Reporting Tools 52

Reporting Tools Analytic Tools Software Development Software Developers 52