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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

Product Roadmapping Once product positioning is established, product managers move into the more action-oriented activity of roadmapping. This planning phase requires careful consideration of multiple contextual factors that significantly impact how roadmaps should be developed and managed.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. and “Which messages are most effective?” Business intelligence: Prodsight.

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TEI 334: Making product management effective regardless of the product emphasis in an organization – with Monika Murugesan

Product Innovation Educators

She focuses on portfolio roadmaps, innovation, strategy, and customer success. . In organizations where product management is not well-understood, the PdM role blurs between project management and outbound marketing, and PdMs are usually under engineering teams or marketing teams.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

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How our infrastructure scales alongside our customers

Intercom, Inc.

Search underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Outbound , Reporting , Resolution Bot , and our internal logging systems. . When roadmapping, scaling is a key input that every team considers. DynamoDB : We use DynamoDB sparingly for very high read and write use cases.

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A Product Manager’s Approach to Building Integrations for SaaS Software

Mind the Product

In fact, integrations can often derail product roadmaps, so it is imperative for product managers to plan them well. Prioritize Long-term Roadmaps Ahead of Quick Hacks. While initial integrations were factored into roadmaps and engineering workload, we were not realistic about what it takes to maintain what we had built.

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Your Audience’s Real Roadmap Questions

Mironov Consulting

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

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