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Top 7 Help Center Software in 2025

Userpilot

For example, show certain interactive guides only to new sign-ups using key features or advanced tips for power users. But its multilingual features are only available in higher-priced tiers, and outbound messaging, especially SMS, is more complicated than it should be. Types of modules in Userpilots resource center.

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Stop putting off user research. 7 hacks

Amplitude

7 tips to help you actually do user research. A small user research email blast doesn’t need to be sent from your company’s email platform, and doesn’t need approval from the outbound team. It’s not a replacement for outbound user research, but often times speed matters more. Hack #7: Automate the whole process.

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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

Below, we share our favorite tips for proactively and automatically resolving queries, at scale. These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Tip 1: Automatically answer common holiday questions.

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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Below, we share our tips for delivering effective proactive support to your customers at any scale.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Here are our tips: Gather valuable conversation data fast. Educate customers on new features.

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Sales Hacker?s Max Altschuler on selling more with less

Intercom, Inc.

I hosted Max on our podcast, where he shares the strategies he’s used to grow Udemy and Sales Hacker, hiring tips for sales teams, and much more. Is it transitioning from inbound to outbound sales? Max: For the most part, it’s outbound efficiency. Are you doing outbound? Is it getting their stack right?

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Get your team up and over the line with data-driven sales coaching

Intercom, Inc.

Group conversations: All our reps gather in the room or on the same call to share wins, tips, and ideas among the group. 5 data-driven sales coaching tips for managers and leaders. Here’s a collection of five proven sales coaching tips based on my own experiences. Why data drives sales coaching at Intercom.