The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. How you identify, examine, and optimize around these differences can have a significant effect on your UX. Let’s rewind for a second though. What is a user flow?

Analytic Tools 107

Analytic Tools Customer Experience Customer Feedback Inbound 107

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Bain Public

JANUARY 24, 2022

Bain Public (acquired by XMachina) is looking to hire a UI/UX Designer Internship - Fall/Winter 2022. Bain Public is looking for a talented intern to join our UX team with a focus on Graphic Design. First, to apply what you’ve learned in school – but with cooler assignments. Flexible start date. Company Description.

UX 52

UX Research Software Artificial Inteligence Outbound 52

Bain Public

JANUARY 24, 2022

Bain Public (acquired by XMachina) is looking to hire a UI/UX Designer Internship - Spring/Summer 2022. Bain Public is looking for a talented intern to join our UX team with a focus on Graphic Design. First, to apply what you’ve learned in school – but with cooler assignments. Flexible start date. Company Description.

UX 52

UX Research Software Artificial Inteligence Outbound 52

Userpilot

APRIL 16, 2025

It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests. Consistently update it to ensure users stay informed about newly released features or workflows.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

B2B Product Management

DECEMBER 6, 2016

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role. This is not contradictory but rather complimentary.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. The post Best Product Growth Platforms for SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

MAY 2, 2022

To create a new survey in Intercom, go to Outbound. The post Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS] appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. The accuracy of your NPS results will depend on how well you’ve designed the survey.

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98

Userpilot

AUGUST 22, 2024

Apart from automatically captured events, you can track custom events (add up to 25 properties for each) as well as enhanced measurement events, like scrolls, outbound clicks, or file downloads. Marketers all over the world use it to analyze the performance of their websites and marketing campaigns.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 23, 2023

Streamline sales processes Whether you’re running a product-led business or relying on outbound sales, your processes need to be as streamlined as possible to maximize and track conversions. Essentially, the software helps optimize the entire customer journey from onboarding to in-app marketing. Product growth insights with Userpilot.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

JULY 4, 2023

Outbound : You directly email people in businesses who you think would be interested in your product to acquire new customers. The post How to Cross the Chasm & Scale Your SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

APRIL 8, 2022

We haven’t done any outbound marketing such as cold leads,” she says, letting us know that you don’t have to utilize every marketing variation. The post Finding Product-Market Fit – Expert Advice From Prowly’s CEO Joanna Drabent appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

AUGUST 14, 2023

Clicks on outbound and inbound links. The post First-Party Analytics: How to Collect and Interpret Data for Actionable Insights appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Visitor’s interactions with Ads. App performance such as crashes and exception errors. Tracking events on GA4.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

ProductPlan

MARCH 7, 2019

Engineering will focus on technical implications, while marketing will want to know how the product stacks up against the competition and what kinds of content and outbound activities they can plan around coming releases. The point of a roadmap isn’t to discuss implementation, UX or dependencies; it’s about concepts and themes.

Roadmap 84

Roadmap Technical Review Development Team Review Presentation 84

Userpilot

MAY 24, 2019

A recent example of Product-Led Growth in the UX world is a product called Figma. For years the go-to product for UX and UI designers has been Sketch. Everyone involved with UX and UI knows what Sketch is and how to use it. It also means that your salespeople are caught up in demos when they could be doing some outbound work.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

Userpilot

JULY 28, 2024

This reduces the overhead you’d encounter with other acquisition methods , such as outbound sales or paid advertising. Finally, if you have high customer acquisition costs, then you could seek to reduce that through the use of a free trial. What’s an optimal free trial period?

Research Software 98

Research Software User Testing Customer Experience Product Research 98

Mironov Consulting

DECEMBER 31, 2017

Remember that outbound marketing teams are focused on generating interest among customers at the top of the funnel and in the renewal cycle. So their question is usually… “What about our frequently encountered bugs and UX/UI improvements?”

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Userpilot

NOVEMBER 20, 2022

For instance, you might have a team focus on customer acquisition using inbound and outbound projects. The post Marketing Roadmap: The Product Marketing Manager Guide to Success appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Book a demo today to learn how!

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Product Marketing 98

Userpilot

OCTOBER 25, 2022

The outbound strategic product management responsibilities include market research, product discovery , and the development of differentiation and positioning strategies. This includes inbound activities like defining product vision and product strategy, setting product goals, developing the product roadmap , or planning the product launch.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

JANUARY 19, 2022

For example: UX teams can understand friction points and improve the product experience. Hubspot is an ever-popular CRM platform that has tools and integrations you need for inbound and outbound marketing, sales, content management, and more. your customers by asking them for feedback on a feature they haven’t used yet.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Intercom, Inc.

JANUARY 11, 2023

While it might look useful and easy to set up, it not only increases friction in the UX – it’s not as accurate as you might think. There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound. Forms or product signups rely on self-input data.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Bain Public

JANUARY 11, 2022

The Product Team The third layer of the pyramid is the product team, which includes the product manager, UX/UI and data resources. Your user personas will also need to be leveraged for UX/UI. They will be involved in the outbound communications of existing and upcoming product features. Product team: Roadmap process (e.g.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

The Product Coalition

JULY 8, 2019

While this should be a collaborative effort with PMs (and should include UX improvements?—?why This reflects the traditional bias of companies, but we believe the modern PMM needs to have the responsibility and capacity for both. Secondly, PMMs should own product adoption.

Data Visualization 60

Data Visualization Definition Product Marketing Onboarding KPIs 60

Userpilot

AUGUST 7, 2019

We then review how we met their expectations on the Business Review call in the 3rd month and we simply help them build their outbound strategy. After that, we’re trying to learn from them about what kind of people they’re looking to target with their outbound campaigns.

Customer Experience 68

Customer Experience Feedback Software User Testing Customer Feedback 68

Intercom, Inc.

MARCH 17, 2022

Through a series of ad tech and what’s called “rich media”, I was trying to persuade people to buy things with interesting layouts for e-commerce, and then I gradually drifted into B2B SaaS as I moved along as a UX researcher and product manager. So yeah, I lucked out. Now, I’m at a company called Amplitude.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151

Intercom, Inc.

OCTOBER 13, 2022

Create different news feeds for different audiences, share content across many news feeds and reuse news in your outbound post messages as embedded content. To do so, go to the outbound section of the Intercom app, drop us a request by clicking on the sign up for checklist beta button, and we’ll be in touch.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Userpilot

JUNE 29, 2023

It offers two-directional integration with HubSpot and improves your outbound prospecting performance. The post 15 Best HubSpot Integrations to Drive SaaS Business Growth appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Calendly and HubSpot integration Calendly and HubSpot integration.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Bain Public

NOVEMBER 4, 2018

Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX). Empathy is a facilitator for communicating what you’re trying to achieve and moving together as a team.

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Userpilot

SEPTEMBER 27, 2024

The interface also uses terms like “Outbound” and “Operator” that aren’t explained (unless you search for them). It’s perfect for identifying UX issues and optimizing the onboarding process. Because Intercom is such a large product (with chatbots, helpdesk, and more), it is a bit difficult to set up your chatbot at first.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

JANUARY 19, 2021

User experience (UX) debt inevitably leads to friction for customers, which leaves you open to having them poached by competitors. This left us at a difficult crossroads: continue to duplicate the work and waste time to satisfy customer needs, or focus on a single message type but create more UX and functional debt.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Mironov Consulting

SEPTEMBER 22, 2020

We spin up outbound marketing/support efforts too early. Product and design/UX folks are barred from ever showing any more prototypes to paying customers. UX testing” or “Conceptual workflow” ( NON-REVENUE ). This short-circuits learning and slows down delivery. How excited are potential prospects? “UX

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Bain Public

JANUARY 10, 2023

The sales team has different working styles than the marketing team who has different working styles than the UX, product and engineering team. The engineering UX and product team just become yes, man. But unfortunately, when you're building a product, you really have different working styles. And that really creates a lot of issues.

Roadmap 52

Roadmap Customer Experience Outbound Leadership 52

Userpilot

APRIL 30, 2020

Regarding marketing, your focus will be less on attracting new users through outbound means—and more on keeping new users engaged through various lifecycle marketing tactics. The post Product Service Management as a Growth Lever in your SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Userpilot

JULY 24, 2023

While outbound marketing strategies like email may not be as popular an acquisition method for SaaS companies, it has a fairly good track record in the SaaS marketing space. The Ultimate Guide appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Email marketing. Social media marketing.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Userpilot

NOVEMBER 6, 2020

You can use it to segment the users and trigger outbound email, push, on in-app messages based on their behavior inside your app: You can chat with your users in-app, on your website, send web-push notifications and emails: Intercom has notoriously complicated pricing, with lower-priced startup plans that can balloon quickly as your user base grows.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Userpilot

APRIL 30, 2020

Regarding marketing, your focus will be less on attracting new users through outbound means—and more on keeping new users engaged through various lifecycle marketing tactics. However, the way in which you approach marketing and sales as a PLG-focused organization certainly differs from the traditional approach.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Feedback Software 52