Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

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Reporting Tools Feedback Software Research Software Technical Review 118

Lenny Rachitsky

APRIL 2, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. PMs and VPs of Product), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!) For more from Sean, follow him on LinkedIn.

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market. What is a product launch?

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Product launches Product Research Data Visualization Research Software 98

People-First Product Leadership

OCTOBER 22, 2023

As a product leader, you are directly leading other product managers and indirectly defining the path for cross functional colleagues. There are so many times an organization seeks to “fill a gap”, whether real or imaginary. I believe often the best way to “fill a gap” is to look within.

Artificial Inteligence 52

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Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. Reinventing your product offering and even competing with yourself is a crucial mindset in the tech industry. Neil Caron , VP of Product at Gartner.

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Intercom, Inc.

MARCH 19, 2019

They’ll find a lower-priced competitor to try instead or go back to a more familiar product. Because marriage, divorce, and death are inevitable — no matter how good your retention strategy is — you need to have plans in place to fill the gaps left by these lost accounts and sustain your business long term.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166

Mind the Product

FEBRUARY 2, 2018

I’ve always argued that product management is a team sport. This friction between teams is why we have libraries full of project management books and methodologies, inboxes and outboxes, dependency management, and so much more. And friction kills momentum. All friction. Friction kills speed. Cross-Functional Teams.

Research Software 162

Research Software Product Research User Testing Data Visualization 162

Gainsight

APRIL 29, 2021

As our first Chief Customer Officer and author of the Customer Success book, Dan Steinman , said years ago, “The natural tendency of customers is toward churn.” In many product categories, the technology doesn’t always drive value on its own. Gaps between competitors shrink. To clients, all products look similar.

Technical Review 52

Technical Review Software Review User Friction Customer Experience 52

Bain Public

APRIL 12, 2021

Product management of course. Product Managers in the Tech Ecosystem. If there’s one thing that sticks out the most in Canadian startups, it’s the lack of product managers in the tech ecosystem — a major skill shortage that can cripple the chances of executing major outcomes. What does that mean for individual product managers?

Data Visualization 52

Data Visualization Product Management Product Manager Reporting Tools 52

Gainsight

JANUARY 31, 2022

With a combination of products, services, and customers come hyper-growth and astonishing scale. Nigel formed a group to brainstorm the issue, hoping to provide answers to reverse the negative momentum and stay at the top of their industry. . Together they have an incredible presence in the field of employment enablement.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Product Bookshelf

NOVEMBER 22, 2020

Product management takeaways : If you’re responsible for developing a strategy for your company, product, or feature, this book will help you create a good strategy rather than a mashup of vision, goals, and mission. With a good strategy, you can overcome the critical issues your product faces.

Strategy 62

Strategy Research Software Vision Government 62

The Product Coalition

JULY 28, 2022

As a product leader and former US Intelligence Officer, I’ve had the privilege of working alongside and leading people who’ve mastered the art of execution, which I define as the degree to which one can initiate movement, mobilize others, and sustain action to take an idea from generation to conclusion. In our case: WARNO?—?This

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Framework Systems Review Data Visualization Document 117

The Product Coalition

SEPTEMBER 11, 2023

Collectibles: Turning Childhood Dreams into Tokens Remember those childhood treasures like Pokémon cards, rare action figures, or vintage comic books? This use case bridges the gap between gaming and finance, showcasing the immense potential of fractional NFTs in the gaming universe.

Research Software 118

Research Software Development Government Finance 118

Amplitude

SEPTEMBER 4, 2020

Product design isn’t just about creating beautiful interfaces. Behind every intuitive product design are countless hours of strategy, research, and iterative improvements. If you like what you heard and want to learn more, there are links to articles, books, people, and studies that are referenced throughout the podcast.

User Testing 59

User Testing Customer Experience Customer Feedback UX 59

DISQO

JULY 22, 2018

Product management is reaching maturity and unifying around proven techniques and best practices. That’s the overarching takeaway from the recent Mind The Product , the world’s largest product management conference. That though is also the paradox of product management. Nis Frome (@nisfrome) July 17, 2018.

Customer Feedback 66

Customer Feedback Product Management Product Manager Leadership 66

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? Are you telling them in dollars how much your product or service is putting back into their pocket? Define ROI goals.

Customer Feedback 78

Customer Feedback Customer Experience User Testing Feedback Software 78

Amplitude

AUGUST 6, 2019

Product design isn’t just about creating beautiful interfaces. Behind every intuitive product design are countless hours of strategy, research, and iterative improvements. One source of Behind every intuitive product design are countless hours of strategy, research, and iterative improvements.

UX 70

UX User Testing Onboarding KPIs Customer Experience 70

Bain Public

AUGUST 14, 2021

As a product leader working for startups and organizations that have sustainability practices at the core of their ambitious goals, you want to achieve business success in ways that honour your ethical values as well as respect climate fundamentals. There are data limitations and gaps that hinder their understanding.

Analytic Tools 52

Analytic Tools Feedback Software Startups Data Visualization 52

DISQO

JULY 22, 2018

Product management is reaching maturity and unifying around proven techniques and best practices. That’s the overarching takeaway from the recent Mind The Product , the world’s largest product management conference. That though is also the paradox of product management. Nis Frome (@nisfrome) July 17, 2018.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Product management is reaching maturity and unifying around proven techniques and best practices. That’s the overarching takeaway from the recent Mind The Product , the world’s largest product management conference. That though is also the paradox of product management. Nis Frome (@nisfrome) July 17, 2018.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

Userpilot

AUGUST 30, 2023

This makes it more important than ever to create products people actually want to use. How do you ensure your team doesn’t lose momentum along the way? The expert speakers at Product Drive 2023 will answer these and many more questions. It’s 2023, and customers have options. But how do you do that?

Customer Experience 98

Customer Experience User Testing Customer Feedback Research Software 98

Mixpanel

MAY 12, 2020

Neil Rahilly is our VP of Product and Design at Mixpanel and formerly our VP of Engineering. In addition to running product and design, he also oversees our support and education teams. How do you define your product strategy? I think often people are always trying to expand what the possibilities could be for their product.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

As Mixpanel’s VP of Product and Design, and our former Head of Engineering, Neil Rahilly brings a blend of strategy, hiring, management, and career advice to those who want to push innovation at their companies forward. How do you define your product strategy? But strategy is all about focus and finding ways to not compete.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Intercom, Inc.

FEBRUARY 25, 2019

You see a problem, and you correct, and then momentum changes, and it swings back the other way. At the end of every calendar year, we look back and look at all the product we shipped in that year. It’s a sense of pride for us in the product team. It sounds obvious: you should clearly not have a buggy product.

Onboarding KPIs 160

Onboarding KPIs Customer Experience Naming Engineering 160

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Neil Rahilly VP of Product and Design, Mixpanel Neil Rahilly is the VP of Product and Design at Mixpanel. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. ‘ perspective.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Business of Software Conference

JULY 2, 2019

Jane Austin, Director of Product Design, Babylon Health. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. April Dunford UK Book Launch Tour BoS USA 2019 BoS Europe 2020. How can good design be integrated into your business profitably?

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