Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. You can also join our community or find out about our events , webinars, articles, and ebooks in o ur resource section at Gainsight.com.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. We have more information in our resource section on our website at Gainsight.com. The post The Ultimate List of Product Experience Resources for 2022 appeared first on Gainsight Software.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. To solve this, we created an internal doc with the best five of every kind of resource that data folks generally refer to.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Gainsight

NOVEMBER 20, 2019

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Pragmatic Institute’s resource library spans everything from articles, reports, ebooks, and webinars to keep product professionals up to date on the latest trends. all-resources.

Books 80

Books Blog Feedback Software User Testing 80

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. You’ll get access to exclusive Pulse events, webinars, articles, ebooks, and more. The post 10 Resources to Improve Your Customer Retention Strategy appeared first on Customer Success Software | Gainsight.

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

Usersnap

FEBRUARY 6, 2021

Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. The ebook is a great guide for current best practices and includes interviews with HubSpot, Zalando, Calendly and Atom Tickets. It’s also free to download. People Metrics.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

FEBRUARY 4, 2023

Other approaches to proactive support include adding in-app guidance to your product, creating educational resources for help centers, monitoring mentions on social media, and collecting data on features with the lowest adoption rates. Whenever you surprise customers, be on the lookout for upsell opportunities.

User Testing 95

User Testing Customer Experience Customer Feedback Feedback Software 95

Product Management University

MAY 24, 2023

If it’s truly a bottom-up unbudgeted initiative with no compelling event, that should be a red flag to the AE in terms of the amount of time and resources they spend on it. Free eBook: Top Down Customer Discovery – Uncovering THE BIG WHY! Just remember, salespeople get paid to be hunters and logic doesn’t always prevail.

Demo 147

Demo Product Research Customer Experience Consulting 147

Alchemer Mobile

AUGUST 24, 2021

Dedicate the resources your app deserves. But once you have restructured your marketing budget to give your mobile apps their due resources, you need to plan how that budget will be used. Download the free eBook: 6 New App Marketing Metrics. Oftentimes, marketers undervalue mobile advertising. This is a huge missed opportunity.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Centercode

APRIL 26, 2023

In an effort to explain all of the in’s and out’s of the beta testing world, we previously released our free eBook: What You Need to Know About Beta Management. Now, to further that effort, we are giving you 7 more resources containing strategies, tips, best practices, and templates to help you […]

Testing 52

Testing Strategy Management Management 52

Usersnap

FEBRUARY 6, 2020

Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. The ebook is a great guide for current best practices and includes interviews with HubSpot, Zalando, Calendly and Atom Tickets. It’s also free to download. People Metrics.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

UX Planet

FEBRUARY 26, 2024

Steve Jobs Archive — Ebook If you don’t know this lovely book website by now, where have you been? These links offer hundreds of sub-links, more references, additional work, more inspiration, and resource banks. See volume 6 — September ?See See volume 7 —December Pro tip: use the cmd + f to find the inspiration you need faster.

Research Software 95

Research Software Magazine Branding Banking 95

Usersnap

JULY 22, 2021

Free eBook: How to build products users love (interviews with Trello, Prezi and HotelTonight). Free eBook: How to turn product feedback into product value (interviews with Typeform, Drift and FreeNow). Free eBook: How to turn product feedback into product value (interviews with Typeform, Drift and FreeNow).

Feedback Software 98

Feedback Software User Testing Customer Feedback Product Research 98

Userzoom

DECEMBER 9, 2019

Not everyone has the luxury of generous budgets, resources and sign-off. . In this year’s State of UX in the Enterprise report , securing resources and budget was the top three challenge for UX teams in some of the biggest organisations across the globe. When working with limited resources, it’s important to get creative.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Centercode

JUNE 4, 2021

We throw around a lot of terminology on our website and in our resources. The terms and definitions below are taken from our free eBook: 100 Tips for Better Beta Tests. Today we wanted to take a moment and clarify what some of those beta terms mean.

Testing 52

Testing Definition 52

Gainsight

NOVEMBER 2, 2023

In this article, we’ll explore how you can get your content engine running without a ton of resources or budget, using what you already have—and a little help from generative AI tools. While AI won’t replace your entire content creation process, it can significantly reduce the resources required and the speed at which you can create.

Generative AI 52

Generative AI Customer Experience ChatGPT Webinar 52

Intercom, Inc.

APRIL 1, 2020

“We have responded by finding new ways to connect, to interact, to maintain community” Needless to say, we’re a resourceful species – we have responded by finding new ways to connect, to interact, to maintain community. We hope you find some of these resources useful during this difficult time. Sharing experiences.

Research Software 201

Research Software Product Research Data Visualization Government 201

ProductBoard

DECEMBER 21, 2020

Introducing ProductExcellence.co, the product management community’s resource hub for all things Product Excellence, and Productboard’s most in-depth ebook yet.

Customer Feedback 52

Customer Feedback Naming Roadmap Product Strategy 52

The Product Coalition

DECEMBER 11, 2023

If you are working in a larger company, your roadmap most likely depends on other teams to deliver too, and you might feel that if you don’t make your asks now you’ll never get the resources you need later. I see many product leaders struggling in these cases and tempted to simply create a roadmap and worry about strategy later.

Roadmap 78

Roadmap User Testing Strategy Customer Experience 78

The Product Coalition

NOVEMBER 19, 2020

Here’s why business innovation could become a key resource in the struggle against pollen allergy in the near future. For those that want to go deeper, check out this eBook: Business Innovation & Seasonal Allergies. Recurring seasonal allergy symptoms are already a serious life-disruption for many. A Next Big Thing?

Research Software 129

Research Software Data Visualization Healthcare Customer Experience 129

The Product Coalition

FEBRUARY 11, 2024

I also assured them (and was going to keep my promise) that if we see customers using it we will allocate the resources to write it properly. I decided to keep the feature without touching it and explained to engineering why.

Framework 105

Framework User Testing Customer Experience Definition 105

The Product Guy

FEBRUARY 3, 2019

For a great introduction, download Intercom’s Jobs To Be Done eBook. Good luck with your interviews, and I encourage you to dig through the resources below for more! Great JTBD resources for beginners: Intercom on Jobs To Be Done (eBook). This post is not an overview of the JTBD methodology. About John Kresse.

User Testing 124

User Testing Customer Feedback Product Management Product Manager 124

ProductPlan

SEPTEMBER 30, 2021

However, we usually have far more ideas and options than bandwidth and resources. As I’ve covered in many other blog posts , webinars , and our free ebook , IMPACT is a mindset for ensuring you’re doing things that matter. Thus, we realize a real need for prioritization, ranking and sorting, and culling the list.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

The Product Coalition

DECEMBER 11, 2023

Everyone understands that when resources are limited focus is more important than ever. This is critical in order to (1) make sure you are working on the right things when your resources are sparse, and (2) increase your confidence that you will actually get the results you need, and not just work hard. But focus on what?

Leadership 78

Leadership User Testing Customer Experience Customer Feedback 78

ProductPlan

JUNE 5, 2020

Pragmatic Institute has a host of other resources, including a blog, educational articles, a magazine, ebooks, a podcast, and webinars that cater to marketers, product marketers, and product managers/professionals. Of course, it’s essential to keep your skills sharp by leveraging other resources like books and communities.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Gainsight

SEPTEMBER 22, 2023

By offering a digital customer academy , you can provide in-market buyers (regardless of their stage of the buying journey) with valuable resources to help them make sense of the product and instill confidence that the post-sale experience will be just as great as the pre-sale one.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product Coalition

NOVEMBER 13, 2023

And when the company is cutting resources due to tough market conditions, the problem becomes even more significant. When resources are scarce , it’s important to make sure that the people you do have are working on the right things — the ones that would bring you the right results. We’re here to help if you need us.

Product Strategy 118

Product Strategy Strategy User Testing Weak Development Team 118

Userpilot

JANUARY 8, 2024

Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Provide tailored resources and ask if they need help.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Product Coalition

APRIL 22, 2023

You have limited resources on one hand and major decisions to make on the other. Our free e-book “ Speed-Up the Journey to Product-Market Fit ” — an executive’s guide to strategic product management is waiting for you at www.infinify.com/ebook Originally published at [link] on April 18, 2023. But are you negotiating the right things?

Books 137

Books Customer Experience Leadership User Testing 137

Revulytics

NOVEMBER 3, 2017

Download the ebook now and learn: How to get started with software usage analytics to infuse customer-obsession into the product development process. We detail how to bring software usage analytics into your development process in the design and build stage, including its application in relevant use cases within that process.

Analytic Tools 118

Analytic Tools Research Software Customer Experience User Testing 118

The Product Coalition

JUNE 18, 2023

It works when each customer is extremely large, but there’s a caveat: you do a lot of dedicated development (which means expensive resources) for each and every customer. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. We are here to help you.

Naming 128

Naming User Testing Feedback Software Weak Development Team 128

Gainsight

SEPTEMBER 26, 2023

That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Your customers should be able to access related resources as easily as they can go to YouTube and learn how to cook their family a meal.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52