Business of Software Conference

SEPTEMBER 20, 2023

Presentation Skills Considered Harmful, Kathy Sierra , October 4, 2013 Kathy Sierra’s blog is sadly no longer live but this is one of a number of posts that underlines why she is THE BEST. If they insist, then it must be only my name (though I try to discourage that too). And I do not introduce myself. Unsubscribe any time.

Presentation 52

Presentation Customer Experience UX User Experience 52

Gainsight

OCTOBER 5, 2021

Namely, many think in terms of their customer’s success. And how has customer success evolved since its introduction in 2013? And in the event of a return, a third employee will help either via email or in person. . Before 2013, tech companies approached customer relationships in much the same way. So how did we get here?

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

Userpilot

FEBRUARY 17, 2021

We’ve collected the best events for product folks that you can attend online or in-person. Big names like the Product Marketing Alliance, Product World, and Product Con are still going through with virtual versions of their flagship conferences. for access to all the post-event recordings + slides, £299.00 Table of contents.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. As we kept a close eye on the industry, one large tech event after another was announcing its cancellation or postponement. Would events ever go back to normal?

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

SEPTEMBER 8, 2021

Make the experience event-triggered, not time-triggered. Such a situation would only arise if the product tour had been set up to trigger each new event after a pre-arranged number of seconds. For more on using custom events, check out this post. As the name suggests, a welcome screen is a place to greet new customers.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Iteratively Blog

MARCH 15, 2020

One of the most popular newsletters among data folks, the newsletter started in 2013 and has churned out 361 issues to date. Especially popular for their nano degrees , Udacity is a popular name. It’s also a great networking event since you can expect executives from almost all the Fortune 500 companies to visit the conference. ?

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Gainsight

APRIL 12, 2023

Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact. Mistake #10: Not being myself Our first Pulse conference – which became the industry event for Customer Success – was in a small San Francisco ballroom in 2013.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Userpilot

JULY 26, 2021

Then pick two or three activation events for each user segment. And build interactive walkthrough experiences to guide users to the activation event. Sample interactive walkthrough to an activation event. You can also choose to add an onboarding checklist that groups different events together to improve user activation.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 1, 2021

Custom event. Launched in 2013, it completely transformed the onboarding industry, making innovative ideas such as tooltips and checklists available to SaaS businesses while in exchange for very little code. Chameleon gets its name from the sheet diversity of visual UI options it offers SaaS companies for onboarding their new users.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JULY 13, 2021

Kontentino managed this by creating a custom event called “connect social profile,” and setting their walkthrough software to only display the tooltip to make a post once this custom event has been completed. custom events and event attributes. individual vs company account. location and app language. Get a demo today!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Usersnap

NOVEMBER 15, 2019

When they released the product in 2013 they only shared it with 10 companies, which allowed them to concentrate on just a few use cases. They recently earned the name “ fastest growing business app in history ” with over 3 million paid users active daily. Whilst the higher levels get free shipping and invites to VIP events. .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. today there are plenty of VC firms, startup incubators, and events for entrepreneurs. How did you sleep?

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Andrew Chen

DECEMBER 10, 2018

The variant above behaved like the following: When you received one, it asked you to remove the top name, add your name to the bottom of the list, and mail a new dime to everyone on the list. You all remember Gangnam Style, our favorite Korean pop song from 2013. Specific, clear call-to-actions.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

SidsAvenue

APRIL 10, 2014

The young man, named Ricoh was experimenting to design a liquid that can eradicate sweat smell. They shouted Ricoh's name and knocked his door but Ricoh wouldn’t respond. He started reconstructing the events in his brain from the moment he felt the bad smell for the first time. A month back, Rahul met a girl named Mahek.

Naming 40

Naming Technical Review Events Technology 40

Gainsight

NOVEMBER 30, 2020

Why do I recall every single final play from every single Steelers playoff loss and yet forget peoples’ names :05 seconds after they tell them to me? Pulse events globally in London, Sydney, Atlanta, Boston, Chicago, Seattle, and New York. Yet, one messy and lonely image rivals all the rest. . Could we all make it up?

Customer Experience 101

Customer Experience Customer Feedback Events Finance 101

Andrew Chen

DECEMBER 10, 2018

The variant above behaved like the following: When you received one, it asked you to remove the top name, add your name to the bottom of the list, and mail a new dime to everyone on the list. You all remember Gangnam Style, our favorite Korean pop song from 2013. Specific, clear call-to-actions.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Roy Madden

OCTOBER 19, 2021

Client names have been changed. Doctors and researchers might ask Sienna’s team whether a particular drug was ever linked to an adverse event, like “Has amoxycillin ever caused encephalitis?” Back in 2013, Sienna knew she needed an RSS reader replacement to gather industry updates. Responding to specific, timely questions.

Research Software 116

Research Software Data Visualization Reporting Tools Analytic Tools 116

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? My name’s Rick. All right so as I mentioned my name is Rick.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Guy

JANUARY 8, 2019

Once we had a couple dozen big names, it was easy to convince the laggards. We also started doing offline events. Originally from Tajikistan, Sherzod moved to Germany back in 2013 to pursue his MBA. We went into a frenzy and wanted to grow bigger. We changed the website to accommodate all types of businesses.

Product Research 141

Product Research Customer Experience Weak Development Team Agile 141

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. Since 2013, UX studio has been on a mission to help businesses create impactful product design. We use multiple tools to keep in touch with our clients.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Intercom, Inc.

JUNE 25, 2020

My name is Janeen Uzzell and I am the Chief Operating Officer at Wikimedia, which is the nonprofit that operates Wikipedia, which is a platform that I’m going to guess that your listeners use often. My name is Anjuan Simmons and I am an Engineering Coach at HelpScout, a company that plays in the same friendly space as Intercom.

Artificial Inteligence 223

Artificial Inteligence Leadership Customer Experience Technology 223

Business of Software Conference

MARCH 30, 2021

So being a pretty amazing entrepreneur, he decided to set that event up. And it was designed in a very different way to most events at that point, it was very much a content driven thing wasn’t there to become a massive event, it was built to scratch an itch, build a network for Neal, help him learn from other people.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

The Product Coalition

JUNE 9, 2020

I was attending a very small startup event where Gregory Culpin presented the company and its market vision. In 2013, they convinced Pieterjan Kempynck and his associates that it was time to build their own team. We managed to officially launch the new version of the app, now under the name Elium, and we raise a 4m€ Series A.

Research Software 79

Research Software Startups Product Research Customer Experience 79

freshtrax

MARCH 27, 2019

The app has been growing the user base since the service launched in 2013, and now they have around 20K performers and 1.3M SHOWROOM regularly holds events for the performers to win prizes (i.e. Some of them are so famous that most Japanese people know their names because they appear on TV daily.

Customer Experience 105

Customer Experience Customer Feedback Marketing Naming 105

Userpilot

DECEMBER 23, 2020

We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? celebrate the completion of each task (like in the Kontentino example earlier).

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Intercom, Inc.

JUNE 19, 2019

To manage developer relationships at scale, build a global community for your partners to network with each other, invest in staff to help manage your partnerships and host events where people can get to know you better. And that’s why, when I list off Windows, iOS, Facebook, those are some of the biggest names.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Intercom, Inc.

JULY 9, 2020

But I think if I look back over my career, the update that had the most impact was the Panda update in 2013. And that Knowledge Card is built on a technology called a Knowledge Graph, which is a database of so-called entities, which could be names, things, books, places. And there was a fundamental shift in the approach of SEO.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

JUNE 24, 2021

A good onboarding platform needs to allow you to segment your users by as many user attributes, custom events, and event attributes as you need. Trigger the right experiences at the right time using custom events. Often it will: Greet the user by their first name. custom events and event attributes.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Intercom, Inc.

MAY 12, 2020

You may have noticed we’ve taken a break from Intercom on Product over the past few months – we didn’t feel it was an appropriate conversation to continue in the midst of the tragic events unfolding around the world. Today we are not going to talk about the tragic events unfolding around the world around COVID.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Userpilot

APRIL 30, 2021

SaaS marketing normally consists of a mix of SEO, content, linkbuilding, paid ads, social media and event marketing. Event marketing. As the world starts to open up again after the coronavirus lockdowns, it will become increasingly important to promote your SaaS business at events and conferences. Siarza Social Digital.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JUNE 4, 2021

Interactive walkthroughs focus on one or two key events at a time. An interactive walkthrough follows customer behavior where every step in the flow is triggered by a custom event – one action by the user triggers the next step until the flow is complete. Appcues has been around since 2013 and is quite easy to use.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Software Review 98

UX Studio: Product Management

FEBRUARY 26, 2019

Founded in 2013 to become a world-class digital product design agency, UX studio provides each client small teams of designers and researchers. We run a product design course every six months, have published an actual print book about digital product design, run a popular blog, and also frequently feature as speakers at meetups and events.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Business of Software Conference

MAY 21, 2020

We copied this approach from Mikey Trafton who talked about in his 2013 BoS talk and it has been really successful for us. They also use precise variable naming. You will not see names like I or J or thing 2 or temp. Upcoming Events. This is what that google doc that explains the entire process looks like.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userzoom

AUGUST 6, 2019

However if you want early access to all seven videos from the event, you can sign-up to view them right now! So, my name is Katja. The idea started in 2012, and our three founders got the first bus on the street actually in 2013. And as I said, our name is Swarm, we try to swarm out, to support the other teams.

User Testing 101

User Testing Product Research Presentation Research Software 101