ProductPlan

APRIL 9, 2020

Carlos González de Villaumbrosia has over 10 years of experience building teams and digital products in the US, Europe, and Latin America. Carlos founded Product School in San Francisco in 2014. Today, the company is the global leader in product management training with 20 campuses worldwide and a live online campus.

Product Research 103

Product Research User Testing Research Software Data Visualization 103

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Cultural homogeneity in product teams is dead, welcome cultural diversity. Product managers who work with cross-cultural teams are in the crossfire.

Weak Development Team 140

Weak Development Team Product Management Product Manager Management 140

Alchemer Mobile

JUNE 20, 2019

In fact, most brands hear feedback from less than one percent of their customer base. But we know that customer feedback is absolutely critical, and that we need to be gathering it at the right times and places. Negative feedback is like pain – it’s a warning that there’s something wrong and that you should do something about it.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Intercom, Inc.

JUNE 20, 2018

To fix it, we had to change how we worked with our product team. We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Usersnap. By Steve Jobs.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

JUNE 9, 2023

They introduce a common language and a platform that encourages individuals to voice concerns, propose ideas, and engage in discussions. Roadmaps serve as a critical tool in promoting transparency. Roadmaps foster collaboration  — a force driving innovation, by offering a platform for idea exchange and feedback.

Roadmap 118

Roadmap Data Visualization Customer Experience User Testing 118

UX Studio: Product Management

JANUARY 25, 2022

We dedicate designer and researcher teams to help our clients design appealing and easy-to-use digital products. The impact from our work and the value we create in collaboration with our clients is recognised by world-known companies such as Zeplin and the leading rating platform for business service providers, Clutch.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

PMLesson's Ace the PM Interview

JULY 13, 2020

Product Managers are often called “Product CEOs” or “Mini GMs”, but they rarely have direct control over the inputs that lead to successful products. Which metrics are the best health indicators for your product? What’s the quickest way to collate user feedback? Working on your product sense.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Most recently, Holland was COO of Bluecore Inc.,

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Most recently, Holland was COO of Bluecore Inc.,

Product Research 52

Product Research Research Software Feedback Software User Testing 52

The Product Guy

JUNE 20, 2019

Guest Post by: Terri Boshoff (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Nis Frome]. When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Start at the Top.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Product Management Unpacked

APRIL 25, 2019

A product leader hired to handle disruption is a leader in the face of adversity. In order to do so, you must establish a plan, build trust and initiate systemic change to mitigate challenges. The first 100 days after becoming a product leader while managing business disruption are especially important to your long-term success.

Banking 148

Banking Feedback Software Weak Development Team Customer Feedback 148

The Product Coalition

AUGUST 18, 2018

While managed service is a great way to introduce an advertiser to a new technology, it doesn’t allow for much transparency for the advertiser. Like many other ad tech companies, Spongecell started as a managed service vendor focusing on high impact rich media units. rebuilding the same creative for the various IAB ad sizes).

Data Visualization 60

Data Visualization Reporting Tools Technical Review Feedback Software 60

Amplitude

DECEMBER 12, 2018

In 2014, data predicted that less than 0.01% of mobile apps would be considered a financial success by 2018. We don’t know how true this prediction ended up, but the data remains a stark reminder that building a successful mobile app requires a combination of expertise, dedication and innovation. Why is Pre-Planning Important?

Analytic Tools 65

Analytic Tools Research Software Feedback Software Data Visualization 65

Alchemer Mobile

OCTOBER 2, 2018

We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit. So as everybody knows, as technology evolves, brands and all industries are continuing to adopt, connecting their digital and physical experiences. Veronica: Yeah, 2014.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145

Roman Pichler

MAY 10, 2016

My first MVP had little resemblance with the finished product: I used my product strategy and roadmap workshop as the initial minimum viable product. This helped me better understand which strategy and roadmap-related challenges product managers commonly experience and which advice is helpful for them.

Books 145

Books Product Research Feedback Software Workshop 145

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Faking the human interaction with AI can hurt you.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Department of Product

MAY 22, 2020

Product managers and product leaders should have an inherent sense of what’s valuable to customers. If a product person isn’t equipped with the ability to sense what might be valuable to others, product management might not be the best career choice in the first place. You guessed it.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). We conducted two more retrospective analyses covering 2004-2013 and 2014-2021.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Arpit Rai

OCTOBER 29, 2019

I did an AMA (Ask Me Anything) on product management on NextBigWhat a couple of months ago. There were a bunch of questions I was asked about product management. What’s the difference between product management in B2B/SaaS and B2C? What’s the difference between product management in B2B/SaaS and B2C?

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Good Product Manager

JULY 27, 2015

. “Minimum viable product” (MVP) is the term du jour among entrepreneurs and increasingly among product managers. This is an exciting area where we’re seeing a lot of activity, but many product managers are not even aware that these sorts of technologies exist.

Workshop 79

Workshop Research Software Feedback Software Technical Review 79

Userpilot

OCTOBER 20, 2023

There is a lot of buzz around product-led growth. This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Dive in to find out!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Good Product Manager

JULY 27, 2015

. “Minimum viable product” (MVP) is the term du jour among entrepreneurs and increasingly among product managers. This is an exciting area where we’re seeing a lot of activity, but many product managers are not even aware that these sorts of technologies exist.

Workshop 60

Workshop Research Software Feedback Software Technical Review 60

Arpit Rai

OCTOBER 29, 2019

My AMA on NextBigWhat I did an AMA (AskMeAnything) on product management on NextBigWhat a couple of months ago. There were a bunch of questions I was asked about product management. What’s the difference between product management in B2B/SaaS and B2C? How did you get into product management?

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

Intercom, Inc.

SEPTEMBER 28, 2021

For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. Product management varies depending on your industry, company stage, company leadership, or teammates. So, how do we do that at Intercom? Well, it’s hard.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

Roman Pichler

APRIL 2, 2019

While this probably sounds like common sense, I’ve seen more than one organisation trying to get more done by throwing people at a product. No wonder that the individuals struggled and the product suffered. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

Feedback Software 218

Feedback Software Research Software User Testing Customer Experience 218

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 116

User Testing Weak Development Team Onboarding KPIs Customer Experience 116

ProductPlan

SEPTEMBER 9, 2019

Product School was founded in 2014 and now maintains 20 campuses around the world where they offer certifications in Product Management. They organize events discussing innovations in the software and technology space. Product management leadership requires an ability to support their teams to victory!

Weak Development Team 49

Weak Development Team Construction Feedback Software Certifications 49

ProductPlan

APRIL 12, 2022

Slack’s product strategy put it on a trajectory for success. Slack began as a humble internal communication tool for a failed online game and ended up the fastest growing SaaS. In just a few short years, the business messaging app Slack established itself as a communication hub. Thus, Slack was born. billion deal.

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Strategy 52

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

UX Planet

FEBRUARY 26, 2024

Conducting an audit of a web app or a mobile app ( generally an heuristic analysis ) B. Following a prompt that requires producing a certain type of deliverables/artifacts generally related to the design or redesign of a web app or a mobile app. In companies with product managers or owners, they often introduce them.

User Testing 85

User Testing Research Software Data Visualization Feedback Software 85

The Product Cafe

DECEMBER 12, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Are You Trapped in the Product Death Cycle? In 2014, David J Bland introduced this eye-opening concept in a tweet.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Mind the Product

OCTOBER 27, 2016

I believe the same synthesis of skill sets is occurring between marketers and product managers, but all too often, they’re treated organisationally as separate disciplines, broken up into siloed teams. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”. Speak the same language.

Customer Experience 160

Customer Experience User Testing Customer Feedback Weak Development Team 160

The Product Coalition

DECEMBER 5, 2021

A few weeks ago I launched Product Gears ( [link] ), which is a platform for collecting and managing feedback. For us, it was clear that we solved a pain for newly created product founders and product managers. What better place to find these two types of users than Product Hunt.

Feedback Software 116

Feedback Software User Testing Customer Feedback Customer Experience 116

Sachin Rekhi

JANUARY 22, 2019

I've had the opportunity to mentor a breadth of product managers through the years as well as entrepreneurs through my work as an advisor to early-stage startups. And in doing so I've spent countless hours working through product challenges, startup challenges, and everything in between. It was outstanding.

Feedback Software 142

Feedback Software Startups Positioning Education 142