Intercom, Inc.

AUGUST 27, 2020

Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. They’ve taken a different approach — one that’s delivered far more value to their customers.

Data Visualization 212

Data Visualization Reporting Tools Research Software Customer Feedback 212

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? This allows users to incorporate sophisticated language and speech to text capabilities in their application.

ChatGPT 156

ChatGPT Customer Experience Research Software Artificial Inteligence 156

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 216

Download Feedback Software Data Visualization Customer Experience 216

Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. The Law of Shitty Clickthroughs” posits that successful channels will become less efficient over time , thanks to a crowding effect that exhausts potential users.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

The Product Coalition

JANUARY 20, 2024

Who wouldn’t love an opportunity to attend conferences for product managers that offer valuable chances to learn from colleagues, build connections, and importantly, gain new insights during a break from office routines. This is also one of the Free conferences for Product Managers which they can attend virtually.

Product Management 147

Product Management Product Manager Workshop Customer Feedback 147

Mind the Product

APRIL 1, 2020

In September 2015, about the time I left Xero , a friend of mine, Trent Mankelow, asked me if I wanted to join him and start a new meetup for product people. Just like a successful startup, we knew our customers, we knew there was an untapped need and that our ProductTank was going to make a difference to a lot of people.

Product Research 178

Product Research Events Customer Experience User Testing 178

Intercom, Inc.

SEPTEMBER 30, 2021

Despite her mother’s experience and prestige as a tenured faculty member at a major medical center, she felt the mental health systems weren’t putting the family at the center of their care, dismissing a lot of her insights and concerns. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Mixpanel

MARCH 30, 2020

When gender diversity at the executive level is brought to parity, organizations are 15 percent more likely to gain more profit , improve customer experience , and attract and retain expensive talent , according to McKinsey. In fact, from 2015 to 2018, gender representation had only increased by 2 percent. Want to add users?

Analytic Tools 116

Analytic Tools Feedback Software Reporting Tools User Testing 116

Lenny Rachitsky

APRIL 28, 2024

He originally joined Twitter in 2015 through the acquisition of his company, Periscope, the largest live video streaming platform at the time. Successful decision-making often requires a blend of framework-guided analysis and intuitive judgment, where the needs of both the business and the customer are carefully considered.

User Testing 132

User Testing Analytic Tools Feedback Software Weak Development Team 132

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Research Software Customer Experience 174

Mind the Product

FEBRUARY 25, 2020

In fact, studies such as the 2015 McKinsey report – Diversity Matters , have shown that working on a team with people who are different from you can challenge your thinking in such a way that it can actually help to sharpen up its performance. Take time to learn about the people you work with (Image: Shutterstock).

Weak Development Team 167

Weak Development Team User Testing Workshop Magazine 167

Intercom, Inc.

MAY 24, 2018

As the Head of Growth Marketing at Clearbit , and previously a co-founder and CEO of more than a few startups (including WorkMob, ApiXchange, and GoFlow), Matt Sornson knows these pitfalls intimately and how to avoid them. From there, I got involved in startups. I started a few companies, one of which we sold. Matt: Correct.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Mind the Product

AUGUST 25, 2017

These Entrepreneurial Leaders need new skills and a different mindset, because ideas like Good and Progress look very different in a startup than they do in the core business. This requires small, cross-functional, 100% dedicated startup teams who are tasked with hunting high-value customer problems to solve. Prepare for Change.

Data Visualization 168

Data Visualization Customer Experience Startups Enterprise 168

Mind the Product

MAY 29, 2018

As always the core of the conference is our line-up of amazing speakers, and the insights and stories they bring to the conference is what starts all those conversations. His startup career includes Tumbleweed, Timestamp, WildPackets, inCode, and many others. Leisa Reichelt, Head of Research and Insights at Atlassian.

Technical Cofounder 95

Technical Cofounder Fractional CTO CTO Coach User Testing 95

Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. When you see a company pull $10 million in funding and hiring like crazy, it’s easy to want the same for your startup without understanding the stress that comes with it. If it’s not working, it’s easy to change course.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

DISQO

JANUARY 22, 2015

Below are are some of the key insights we gained. When we asked open ended questions about our participants’ primary roles and responsibilities, we got responses ranging from design to interacting with customers to organizational management and strategy. I interact with our customer base as well as own a few products.

Product Research 40

Product Research User Testing Customer Feedback Product Management 40

DISQO

JANUARY 22, 2015

Below are are some of the key insights we gained. When we asked open ended questions about our participants’ primary roles and responsibilities, we got responses ranging from design to interacting with customers to organizational management and strategy. I interact with our customer base as well as own a few products.

Product Research 40

Product Research User Testing Customer Feedback Product Management 40

DISQO

JANUARY 22, 2015

Below are are some of the key insights we gained. When we asked open ended questions about our participants’ primary roles and responsibilities, we got responses ranging from design to interacting with customers to organizational management and strategy. I interact with our customer base as well as own a few products.

User Testing 40

User Testing Customer Feedback Product Management Product Manager 40

Intercom, Inc.

SEPTEMBER 17, 2020

The company was originally founded in South Korea and made the move to Silicon Valley in 2015 – it quickly became adopted as a place for employees from the likes of Apple, Facebook, Google, Microsoft, and more to discuss the internal culture of their companies. Short on time? So I went there and he asked me if I could join as a sales rep.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Intercom, Inc.

JULY 25, 2018

And we get the feedback quickly and it feels like job done. Well conveniently it turns out they just build the exact thing customers need, exactly as we wanted it created. Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Mixpanel

AUGUST 7, 2018

In August of 2015, Vanity Fair ran an article castigating hookup culture. In a 2016 interview , Hinge founder and CEO Justin McLeod told Vanity Fair that its dating apocalypse article had spurred a rigorous interrogation of the value of swiping to Hinge’s users and its impact on their lives. Communing with customers.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

freshtrax

MAY 8, 2019

of the household final consumption expenditure were paid via cashless payment methods, such as credit cards, electronic money, and mobile payments in 2015. The app has 79 million users in Japan and 194 million users globally. Release: 2015. Origami is the Japanese leading mobile payment startup company based in Tokyo.

Research Software 96

Research Software Banking User Testing Technology 96

Brian Balfour

JANUARY 24, 2019

Superhuman was founded in 2015 (3ish years ago at the time of writing this). A new user/customer starts using the product. If that delta is incremental, the user will likely not be compelled to tell others about the experience. For qualitative feedback, we might be looking at NPS or other information. Loop repeats.

Customer Experience 111

Customer Experience User Testing Product Research Data Visualization 111

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. They provide mobile app development, web development, and custom software development.

Research Software 84

Research Software Analytic Tools Feedback Software Development 84

Mind the Product

APRIL 18, 2017

But most importantly , we are thrilled to bring you some of the best minds in product and design from around the world to share some truly world-class insights, which is why I’m excited to announce our first three amazing speakers! Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 88

Research Software User Testing Customer Experience Workshop 88

UX Studio

JUNE 30, 2022

And if your website doesn’t work well on mobile devices, you lose a good number of users. billion smartphone users in the world. We can agree, that’s a huge amount of potential customers for your website. Book a free consultation with us and use our responsive web design services to give your users the experience they deserve.

Reporting Tools 103

Reporting Tools User Testing Customer Experience Product Research 103

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. An animated video creates an emotional and aesthetical appeal to customers and helps them learn while having fun at the same time. There’s no need to be?—?we

Research Software 84

Research Software Feedback Software User Testing Product Research 84

Mind the Product

MARCH 16, 2017

But most importantly , we are thrilled to bring you some of the best minds in product and design from around the world to share some truly world-class insights, which is why I’m excited to announce our first three amazing speakers! Tickets are on sale now – the early birds sold out in mere minutes so don’t miss out!

Research Software 79

Research Software User Testing Product Research Workshop 79

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. The answer: Digital Customer Education (CE). The answer: Digital Customer Education (CE).

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . What if something fails?

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. However, at that time, I was busy working on my startup as a co-founder, so this feeling endured for another 1,5 years.

Research Software 90

Research Software UX Feedback Software User Testing 90

DISQO

JANUARY 5, 2015

But product managers will also enjoy Don Norman’s thorough analysis of why design is the key aspect of any product, and why some products delight customers while others frustrate them. Inspired: How to Create Products Customers Love. Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers.

Books 55

Books Product Research User Testing Product Management 55

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. customer development, product design) and Scale (e.g., ideation, prototyping), Launch (e.g.,

Events 40

Events User Testing Product Research Product Management 40

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. customer development, product design) and Scale (e.g., ideation, prototyping), Launch (e.g.,

Events 40

Events User Testing Product Research Product Management 40

UX Studio: Product Management

JANUARY 8, 2021

Ramotion is a small design agency located in San Francisco, USA, that works with growing startups and enterprises. . As a global web and app design company, we continuously collaborate with startups and enterprises all over the world. The company started its journey in 2015 as a solely mobile app development firm.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72