Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. The first reason is pretty obvious but many companies fail to get market traction due to poor definition of their value proposition. 3 Brand stretch.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. It’s all about the family setting. What was that like?

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. We were communicating a message about community empowerment and location-based funding, but our users just wanted to raise money for a friend. 2017 – Scaling and Going Viral. What did we Learn?

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Mixpanel

JANUARY 12, 2023

Copywriting, while often thought of as something creative and inspired, is a technical craft. Think TrustPilot reviews, customer support tickets, and ProductHunt comments. You’ve got to blend message matching from your research with a glimpse of where the product will go or what inspires an audience. It’s a product unto itself.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

BrainMates

NOVEMBER 1, 2021

Most companies are in reality reviewing and failing several orders of magnitude less ideas than this. Product Management 101 is “problem before solution”, but it still appears the message is not getting through, as too many products & product improvements are launched without a real benefit to customers.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Intercom, Inc.

JULY 11, 2019

It flips where we came from, which is nice just from a company genetics perspective and messaging. That team, to me, has gotten a lot more interesting over the last three or four years because of that explosion of automation technology. But more importantly it also happens to be real and true. Scaling support as you grow.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. However, it's essential that businesses don't underestimate those tools' UX design.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

SEPTEMBER 16, 2024

Let’s review the essential steps to build an effective market development growth strategy. Develop a comprehensive go-to-market strategy involving customer personas, pricing models, marketing channels, and messaging. This strategy works well when leveraging another company’s market presence, expertise, or technology.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. The most exciting new technologies coming around the corner, and how to evaluate them for producing new startups. Technology changes, but people stay the same.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Business of Software Conference

JULY 29, 2019

Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Watch Wade's Talk.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

The Product Coalition

NOVEMBER 17, 2024

So each week I go very deep on different technology, industry and push the boundaries on thought, but continuously tie it back to product management. As a paid member you would receive priority article reviews and publishing on our Medium publication. You would receive a unique invite link to join. 👋 Jay

Download 78

Download Events Naming Technical Review 78

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. By trying a few different channels and messaging techniques, we were able to reduce CPC from $40 to ~$0.8 in the span of a few weeks.

Customer Experience 84

Customer Experience Product Research Onboarding KPIs Research Software 84

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

The Product Coalition

JANUARY 20, 2020

we have created a list of the best video production companies in 2020 based on the complex research of the company’s profiles, customer reviews, and rankings on authoritative B2B information web-resources, such as Clutch, GoodFirms, DesignRush, IT Firms, and others. Feel intimidated by the notion of creating an explainer video?

Research Software 84

Research Software Feedback Software User Testing Product Research 84

Intercom, Inc.

MAY 8, 2019

We’ve gone from the enthusiastic disruption of traditional gatekeepers (like newspapers, radio and broadcast television) to falling into line behind less than a handful of new tech giants. Amazon collected 42% of all purchases made online in 2017. The numbers behind this u-turn are staggering.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Business of Software Conference

NOVEMBER 26, 2018

Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. It’s certainly a vivid definition and one that I was staring at through tears in the summer of 2017. He says, Product-Market Fit… You can always feel it when it isn’t happening.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Intercom, Inc.

AUGUST 2, 2018

Solving that specific problem is what led Claire to build Experiment Engine, which Optimizely acquired in 2017. Prior to that, Claire led product management and user experience teams at several eCommerce and tech companies, including Electronic Arts and uShip. It was a classic startup PM role where I was the employee number 13.

User Testing 140

User Testing Customer Experience Product Research Data Visualization 140

The Product Coalition

MARCH 6, 2019

Review any existing feedback you have as well as additional direct channels such as chat bots, surveys, focus groups, and interviews. Understanding your users better will also help to determine your app’s ideal technological specifications. A mixture of approaches and resources will be useful here.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

UX Studio: Product Management

OCTOBER 2, 2023

As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions. These design services include journey mapping, web design, content strategy , full-stack development, including CMS implementation, and technical consultation for complex projects.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

BrainMates

OCTOBER 30, 2022

In reality, most companies are reviewing and failing ideas several orders of magnitude less than this. Product Management 101 is ‘problem before solution’, but it still appears the message is not getting through, as too many products and product improvements are launched without a real benefit to customers.

Development 59

Development Transportation Research Software Product Research 59

Alchemer Mobile

OCTOBER 9, 2018

So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. Dan: So at Dunkin’, we get a lot from our call center, a lot from our app reviews, but also we get a lot from the franchisees who have that, you know, one to one customer interaction with the guest. Okay, sorry.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Gainsight

OCTOBER 5, 2021

Before 2013, tech companies approached customer relationships in much the same way. The second shift occurred around 2017. Well, technically , it started in 2007 with the introduction of the iPhone and other smartphones. Now, review sites exist for everything from SaaS to shoelaces. The old model couldn’t survive. .

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

UX Studio

JUNE 30, 2023

USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area. California is the home of technology and innovation. How Does Studio 22 Work With Clients?

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

freshtrax

AUGUST 20, 2019

Q: btrax was lucky enough to help ADARA’s market launch event in 2017. ADARA’s launch event in Japan in 2017. I’ve been in the ad and marketing industry for many years, so I just reached out to many travel and digital marketing agencies and did some press reviews too. Expanding business to Japan. Localizing the business.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

The Product Coalition

OCTOBER 23, 2019

TripAdvisor and Foursquare encourage users to share their photos, while Booking.com and Airbnb invite them to leave reviews. Source: Padi Travel blog Sophisticated Technologies Will Steal The Show Savvy travelers of the future will choose the travel service that completely resonates with their evolving needs. in Facebook Messenger.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. The most exciting new technologies coming around the corner, and how to evaluate them for producing new startups. Technology changes, but people stay the same.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience User Testing Events 45

Brian Balfour

JUNE 20, 2017

Patreon projects that its payout to Creators will be $150 million for 2017. If they're getting to the bottom of the funnel suddenly converting due to this change instead of dropping off, then they're likely to be hanging out at other parts of the funnel but dropping off before they even see this change." The company is growing, too.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Michael J. Fordham

OCTOBER 22, 2020

In 2017, they opened a trial Amazon Go store which allowed people to scan their phone when entering, pick up groceries and walk out. First, this is due to their potential to trap and spread airborne diseases. Amazon already began working on a way to revolutionise the contactless shopping experience long before the Covid-19 pandemic.

Transportation 52

Transportation Research Software Systems Review Feedback Software 52

Roadmunk

DECEMBER 21, 2017

A quick programming note: This is the last episode we will be releasing in 2017. Eleni: You were leading engineering at the time, what technical considerations did you have to keep in mind? We had intercom inside the app, and every time somebody logged in we could send them a message and they could message us back.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Business of Software Conference

JUNE 20, 2019

So some more time has passed and the team started getting the message. They were not review quarterlies. If you haven’t seen his talk it’s about these sort of post-tax it feelings and it’s from London 2017. So do you still give yourself particularly if you’re a technical guy. This is such a downer.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MAY 29, 2019

But they decided they wanted to come together to promote a message of peace and love and hope. We’ve got the technology to support different ways of working. Which probably isn’t uncommon in technology companies. Just by introducing this tech him around. So a question for you to think about now. Six sections.

Weak Development Team 45

Weak Development Team Workshop User Testing Research Software 45

Intercom, Inc.

FEBRUARY 7, 2019

Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. You think about things like databases or search engines or social networks or messaging tools. What did we build it in?

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Intercom, Inc.

AUGUST 26, 2021

Liam Geraghty: So many stories of tech success begin in Silicon Valley. This was pre-Stripe, pre-anything, pre any good technology that we know today. ” Liam Geraghty: Intercom CEO Karen Peacock joined the company as a chief operating officer in 2017. A revelation in the coffee shop. Des Traynor: That’s correct.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223