Modus Create

FEBRUARY 24, 2020

Organizations from early-stage startups to mature enterprises have been prioritizing design and its methods as a competitive differentiator for years. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams. indicates the struggle is real. Get Involved with Research.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018. The scale is extraordinary.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Gainsight

OCTOBER 23, 2019

In 2018, based on a new set of observations, we decided to update one of the core concepts of inbound marketing. We retired the funnel and introduced the flywheel model because we needed something that treated customers not as an output of sales and marketing but placed customers at the very center of a modern-day business.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

Product Innovation Educators

APRIL 13, 2018

8 brand management principles successful product managers should know. (1) 1) Know Who Your Brand Is. (2) 2) Differentiate Yourself. (3) 4) Shape Your Brand. (5) How product managers can integrate product experience management into their work. Avoid failures and create products customers love.

Agile 48

Agile Product Management Product Manager Differentiation 48

The Product Coalition

OCTOBER 14, 2018

October//12//2018 Here are some interesting finds on UI/UX of the week! link] User Interviews. Another pertinent article from the Nielsen Norman Group, focused on User Interviews. The article goes into details regarding the differentiation between user interviews and usability testing.

Article 60

Article UX User Testing Customer Feedback 60

Arpit Rai

MAY 24, 2019

If the winner is able to monetize its user base well, there are substantial revenues to be made from India. Gaana recently announced an active monthly user base of 100 million users. Most of these users are likely to be Indians based on Gaana’s India-centric music catalog. It won’t be enough to just acquire new users.

Customer Experience 52

Customer Experience Advertising Data Visualization Differentiation 52

Revulytics

MAY 10, 2017

ISVs deriving advantage from our analytics efforts rests on marrying the right data and providing it in a consumable format to people who can act on it – those ones who find the things that count, that can’t be counted. Data is anonymous, and the value comes in looking for trends that empower customer-driven product development.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience Customer Feedback 59

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Introduction.

Reporting Tools 117

Reporting Tools Research Software Product Management Product Manager 117

The Accidental Product Manager

MAY 18, 2020

Product managers need to find a way to redefine the brand Image Credit: Arturo de Albornoz. The product managers at the Papa John’s pizza company probably thought that they had the best job in the world for a very long time. This is not the first time that John had caused problems for his chain. Their brand was strong.

Product Management 65

Product Management Product Manager Advertising Management 65

Arpit Rai

MAY 24, 2019

If the winner is able to monetize its user base well, there are substantial revenues to be made from India. Gaana recently announced an active monthly user base of 100 million users. Most of these users are likely to be Indians based on Gaana’s India-centric music catalog. It won’t be enough to just acquire new users.

Customer Experience 40

Customer Experience Advertising Data Visualization Differentiation 40

Pragmatic Marketing

JULY 18, 2018

This may well be true of the Golden State’s new privacy regulation - the California Consumer Privacy Act (CCPA) of 2018. In essence, consumers would own their personal data for the first time. Your Customers’ Rights Under CCPA. Decide whether to proactively communicate your position on CCPA to customers.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

This may well be true of the Golden State’s new privacy regulation - the California Consumer Privacy Act (CCPA) of 2018. In essence, consumers would own their personal data for the first time. Your Customers’ Rights Under CCPA. Decide whether to proactively communicate your position on CCPA to customers.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . For a gaming company, the users are gamers.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Intercom, Inc.

AUGUST 1, 2019

Short on time? I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? That’s a night-and-day experience and responsibility set change to dive into an early stage startup, built from scratch. How have you been able to grow your brand and build the word of mouth momentum?

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Userzoom

APRIL 23, 2020

It’s never a bad time to convince your executives that UX is something that they should care about, but it is especially important right now as companies focus on making budgets go further and cutting costs. During the Q&A portion, we ran out of time to answer everyone’s questions. Answer: Lovely question.

Webinar 83

Webinar Product Research User Testing UX 83

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. But how those efforts perform is going to be entirely different.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Intercom, Inc.

AUGUST 30, 2018

Kate: I graduated with a graphic design degree in the late ’90s before there was anything like “user experience” and really got my start in graphic design, advertising, branding, and that kind of stuff. I also went to college in the ’90s, and at that time interaction design was not a thing. We spend a lot of time on that.

Customer Experience 149

Customer Experience Research Software Leadership User Testing 149

Mind the Product

AUGUST 1, 2019

Today, those apps have seemingly endless ways for users to engage: video chat, send gifs, send emojis, send money, use a filter, buy and sell goods, play games, talk to bots, and more. The more features, the more complicated, and the more users crave a simpler experience. Messenger apps are a classic case of feature bloat.

Reporting Tools 155

Reporting Tools Data Visualization Customer Experience Customer Feedback 155

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. We do compete with them directly for customers. When we poll people who’ve left some of our customers when they leave do you switch to head suite whose suite has raised three hundred million dollars.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. We do compete with them directly for customers. When we poll people who’ve left some of our customers when they leave do you switch to head suite whose suite has raised three hundred million dollars.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. How has your business changed over time?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. How has your business changed over time?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Intercom, Inc.

JULY 28, 2020

No one ever starts a business intending to provide a poor customer experience. Either stay personal with customers or get efficient. Staying personal meant offering expensive services that aren’t scalable like 1:1 phone calls or 24/7 real-time chat. Customers now expect both. It’s a must have, a matter of survival.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Business of Software Conference

MAY 21, 2020

And all of these have brand recognition. I see my role as helping ensure that we have the right people, the right capabilities, in the right place, at the right time. I’ve also got experience of working with stem organisations during the initial scaled up phase. And hiring is obviously a key part of that.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. We’re sharing the entire recording of New at Intercom – if you didn’t make it, or just want to experience it all over again, here’s your opportunity.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. but may not directly sound like podcasting. A brief history of podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. but may not directly sound like podcasting. A brief history of podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

freshtrax

NOVEMBER 26, 2019

times from 2017 to 2023 while the global online dating market is expected to grow 1.56 times over the same period. There will be a significant increase in the number of dating service users in Japan. The online dating industry has been growing everywhere in the world for quite some time. In 2016, 15.6% Source: Statista ).

Research Software 115

Research Software Government User Testing Data Visualization 115