The Product Coalition

JULY 17, 2018

In a time of unprecedented upheaval, the role of the traditional mobile product manager has evolved to cover an organisations entire digital strategy across multiple devices. Getting to grips with what your customer expects should be the foundation from which your product is built and at the core of your teams mission when designing.

User Testing 67

User Testing Customer Experience Product Management Product Manager 67

Alchemer Mobile

APRIL 25, 2019

What if you could get a daily pulse on how your customers feel and how that changes over. What if you could watch how customer sentiment changes in real-time following. It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Bain Public

NOVEMBER 3, 2021

(Montreal, Canada) - A new era of digital information is beginning at Métro Média , a Bain Public alumni client, with the release of their brand new mobile application that is now available on the Apple App Store and the Google Play Store. This accomplishment is the tipping point of a new age at Métro Média. Working With Métro Média.

Branding 52

Branding Technical Review Customer Experience Roadmap 52

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our flat company model at the time, enabled the first joiners to form the company together. But UX studio did. Our colleague, Agi is facilitating a workshop at our course.

Research Software 89

Research Software UX Feedback Software User Testing 89

UX Studio: Product Management

NOVEMBER 5, 2018

So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. We intend these UI trends to not only satisfy users’ aesthetic requirements but also provide them with a high level of usability. A wise combination of these trends will lead to happier users, and ergo your product’s success.

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Naturally, we thought it was high time we had a chance to hear her on the other side of the microphone. This is episode nine of Scale , a brand new podcast series on moving from startup to scale up.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. With more than 20 years experience, Paul has worked with hundreds of organisations. A lot of it, to be honest, is how to sell user experience design.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Alchemer Mobile

AUGUST 22, 2019

They provide social proof and are responsible for making the first impression on a customer when they encounter your app in the app store. Additionally, fifty-five percent of respondents said a one-star or two-star app store rating of a well-known brand’s app negatively impacts their view of the brand as a whole.

Feedback Software 131

Feedback Software Research Software User Testing Customer Feedback 131

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. Back then, it was almost every Mac user in the world).

User Testing 148

User Testing Customer Feedback Customer Experience Data Visualization 148

Intercom, Inc.

DECEMBER 10, 2019

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Usersnap

JANUARY 25, 2021

While it’ll never likely get rid of every store on the block, there may be some customer groups and product types that shift online and never look back. What’s important is figuring out if those are your customers or not. The odds are that many of your customers are spending more online right now than you (or they) expected.

User Testing 86

User Testing Product Research Data Visualization Customer Feedback 86

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 73

Data Visualization UX Research Software Feedback Software 73

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Modus Create

FEBRUARY 24, 2020

In 2018, McKinsey published their Business Value of Design report summarizing how organizations with higher Design Index scores saw a correlation with higher revenue growth and, for the top quartile, higher returns to shareholders. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. We did it for you instead!

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

MARCH 8, 2022

In 2018, Perri published a popular book entitled “ Escaping the Build Trap : How Effective Product Management Creates Real Value ”. The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

The Accidental Product Manager

AUGUST 28, 2023

However, now that they are facing budget cuts and regulatory scrutiny, they have shelved the development of a puff-counting feature that their product managers say had the potential to help users wean themselves off nicotine. The new feature also gave users the option to create a daily alert when they reached a certain number of puffs.

Product Management 65

Product Management Product Manager Technical Review Government 65

Intercom, Inc.

MAY 18, 2018

The earliest hires are critical to a team’s future identity, as this is the time when the culture takes shape. They would need a lot of coaching, mentoring and time; something your tiny early stage team doesn’t have in abundance. Unfortunately, we didn’t get the timing right on this first time around.

Strategy 222

Strategy Construction User Testing Customer Feedback 222

The Product Coalition

MARCH 20, 2020

There has been a few industries that have widely exploited recommender systems for the benefits of the customers. In 2017 and 2018 interviews with Todd Yellin (“ This is how Netflix’s top-secret recommendation system works ” ), Netflix explained once again how customers get to the recommendations.

Magazine 78

Magazine Customer Experience Customer Feedback Data Visualization 78

Intercom, Inc.

AUGUST 20, 2020

Short on time? Once the internet became a mobile experience, it was ever-present. What I tell people – particularly when it comes to brands – is that I see myself as like a consumer-facing anthropologist. By the time I turned 18, I started to build different internet companies online. You can be described as many things.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018. The scale is extraordinary.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Considering that none of the established innovation consulting companies are cheap, you want to make sure your return on the investment is positive. .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Inga’s list in particular was the Medium blog post I would reference multiple times a week. But that’s not how it works. I don’t get paid to write. The answer is “ it depends ”.

Technical Review 68

Technical Review Certifications Software Review Feedback Software 68

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. And marketing often expands the funnel to the next set of steps, which is how do you get them to do it multiple times?

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

BrainMates

MARCH 11, 2020

I first attended a resume workshop as part of the Product Women group back in 2018, it was the first time we heard tips from Petra Gross, now GM Digital Product at Woollies’ X, and 4 years on, Petra continues her dedication to the community. Your personal brand is the most important thing to nail. And please NO cover letters!

Customer Experience 52

Customer Experience Research Software Software Review Systems Review 52

Mind the Product

APRIL 23, 2018

Over 350 product people gathered to make new connections, share experiences, and learn from 20 amazing speakers. By providing ownership and creative freedom, teams at Booking.com are empowered to craft experiments based on well-defined user problems. This is Your Tribe. Two Tracks of Product Insights.

Agile 112

Agile Weak Development Team User Testing Customer Feedback 112

The Accidental Product Manager

MAY 23, 2022

You’ve been doing quite well for yourself for a very long time; however, now things are starting to change. At the same time, a new type of smoking product, vaping, has shown up and seems to be doing very well. Price increases have offset lower volumes, and the Marlboro brand has kept its grip on a U.S.

Product Management 65

Product Management Product Manager Management Management 65

The Product Coalition

AUGUST 8, 2018

It’s a fairly typical organization with product managers and designers and user researchers. What’s a bit unusual is that the product team at WW is also responsible for the experience in the meeting rooms. We are working to provide a unified member experience…something that is seamless, online and offline. This is new for us.

Reporting Tools 60

Reporting Tools Research Software User Testing Onboarding KPIs 60

Mixpanel

AUGUST 7, 2018

In a 2016 interview , Hinge founder and CEO Justin McLeod told Vanity Fair that its dating apocalypse article had spurred a rigorous interrogation of the value of swiping to Hinge’s users and its impact on their lives. Communing with customers. Tim’s early work in customer service deeply informed his career in product.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. .

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

The Product Coalition

MAY 23, 2019

It has gained mileage because it is more convenient for a user to speak with an assistant than to type. The more gadgets are becoming reliant on voice, the more website owners understand the significance of speeding with voice search and voice technology and the fact that the Internet of Things can help brands win. Hey, Google!

Reporting Tools 60

Reporting Tools Engineering Customer Experience User Testing 60

Product Innovation Educators

SEPTEMBER 10, 2018

Cole has a very popular course on Udemy for people wanting to get into product management or who are brand new to it. It is coming up soon, Oct 2-3, 2018 and you still have time to register. I really missed it and at the same time, it was becoming a hot topic without a lot of information about the profession.

Customer Feedback 53

Customer Feedback Feedback Software Product Management Product Manager 53