Emerge Insights

FEBRUARY 3, 2020

Emerge, a Digital Agency in Portland, OR, is positioned highly for Ability to Deliver in the Leaders Matrix in Clutch’s 2020 independent evaluation that compares user experience design capabilities across consulting firms, agencies and design companies.

Customer Experience 81

Customer Experience Naming User Experience Customer Feedback 81

Indicative

JANUARY 6, 2021

2020 was a year of growth and transformation for Indicative. We released a complete overhaul of our user experience with a focus on fresh design and improved usability. We more than doubled the size of our customer base and reached new heights in query activity. Happy New Year! Monthly Event Count Updates.

Data Visualization 116

Data Visualization Customer Experience User Testing Customer Feedback 116

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? What Was New in Userpilot in 2020.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Userpilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. More and more SaaS companies are starting to realize how important it is, and so they’re investing more time and effort into it. With that in mind, we thought we’d take a look at the best customer success tools. User profiling. Real-time insights.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Indicative

DECEMBER 2, 2020

Winter is coming and our engineers continue to develop new features to unlock customer insights. How consistently did users log into your app last month? How often did users download content from your site last week? Who are your most engaged customers? This feature is only available for Enterprise customers.

Feedback Software 110

Feedback Software Customer Feedback Data Visualization User Testing 110

Userpilot

NOVEMBER 26, 2019

2020 is fast approaching, and it’s important to make sure you have the best tools in place to start the year in the best possible way. We’ve rounded up some of the best user engagement tools for SaaS. As a result, user engagement tools have become increasingly important. What makes a good user engagement tool?

Analytic Tools 19

Analytic Tools Feedback Software Data Visualization Customer Feedback 19

Indicative

AUGUST 4, 2020

Best Matches will shortlist your Top 6 search results for events, properties, property values, or project names in any dropdown. . View and organize your dashboards to experience improved speeds. We automatically create two projects for new Indicative users: “Testing” (previously called “Development”) and “Production”.

Data Visualization 110

Data Visualization User Testing Analytic Tools Feedback Software 110

The Product Coalition

NOVEMBER 26, 2022

Though this number is more related to physical products, it only takes a little effort to realize this is true for digital products. This brings us to an important question that every product manager and the associated tech teams ask themselves every time they dip their feet in the river of building digital products.

User Testing 143

User Testing Customer Experience Customer Feedback Feedback Software 143

Indicative

NOVEMBER 5, 2020

Still, we’re laser-focused on delivering you more security, self-service, faster customer analytics. SSO allows a user to log into Indicative using a third party authenticated identity provider such as Azure Active Directory, Okta, Auth0, OneLogin and more! Sort events in Ascending or Descending order in the User Activity Timeline.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software User Testing 103

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. How much time and effort will it take to build a solution?

User Testing 166

User Testing Feedback Software Research Software Customer Experience 166

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 250

Research Software Data Visualization User Testing Customer Experience 250

The Product Coalition

JULY 8, 2022

The truth of the hour is: Come what may, companies or products succeed because they offer a service that a customer truly wants! By adopting the Jobs-to-be-done framework into your product development work, you and your team can enhance your problem-solving skills and address customer needs with confidence. For example?—?if

User Testing 165

User Testing Framework Research Software Customer Experience 165

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. published guidance for leaders who need to steer their business through the challenging times ahead. Ask if they need to take time off. In March, McKinsey & Co.

Strategy 197

Strategy Customer Experience Feedback Software Reporting Tools 197

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . Only Indicative connects directly to your data and empowers business users to answer complex customer analytics questions without having to rely on data engineering or SQL.

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Technical Review 94

The Product Coalition

MAY 16, 2021

The agency also has huge experience in software development for startups, small and mid-sized businesses. With 7-year-experience in serving clients remotely, Fireart has already shipped 700+ successful projects for over 200 clients around the globe. 5000 America’s Fastest-Growing Companies (4x-time: ‘20/’19/’18/’17).

Analytic Tools 164

Analytic Tools Research Software Startups Development 164

Amplitude

JUNE 23, 2020

Yet companies still tend to spend six to seven times more on new customer acquisition than keeping existing customers coming back. And the best way to improve your retention rate is to build amazing customer experiences. Your critical event is an action a user takes that tells you they are retained.

Customer Experience 87

Customer Experience Data Visualization Customer Feedback User Testing 87

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. Users like Brett: A Mixpanel power user. Source: @bretthellman. Our mission?

Data Visualization 137

Data Visualization Customer Experience Onboarding KPIs Feedback Software 137

Gainsight

MARCH 4, 2022

In 2020, Gainsight’s Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcasts. They discussed the fundamentals of customer success, from workflows and processes to startups and enterprise business. That’s right, folks, leave one tab open at a time. Work smarter, not harder.

Customer Feedback 97

Customer Feedback Feedback Software User Testing Customer Experience 97

The Product Coalition

FEBRUARY 15, 2021

All startups built double-sided marketplaces, serving B2C as well as B2B customers. It requires to permanently: Run experiments Embrace failure, and to Abandon the famous “heroic inventor” mental model, mimiking Steve Jobs. Their collaboration will lead over time to a ‘team of teams’ structure. still pays well today.

Agile 195

Agile Startups Technical Review Software Review 195

The Product Coalition

MAY 6, 2020

because it’s one of the most trending approaches to mobile app development that implies building an app that runs on both iOS and Android platforms, covers a broader audience, and allows you to save money and development time. The hybrid apps built by Brainvire Infotech always look intuitive, user-friendly, beautiful, and unique.

Research Software 84

Research Software Analytic Tools Feedback Software Development 84

Intercom, Inc.

JANUARY 18, 2023

Enter 2020. If you’re short on time, here are a few quick takeaways: Despite the normalization of online tutoring, many teachers still have their doubts, not to mention the challenges in the equity of devices and internet access. In education, outcomes are everything.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Why it is important to track and improve user engagement. Let’s get started!

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

The Product Coalition

JANUARY 5, 2021

They are derived from my fourteen years of practical experience with XP and Scrum, serving both as Product Owner and Scrum Master and interviewing dozens of Product Owner candidates on behalf of my clients. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ??

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? Table of Contents.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

Birst BI

FEBRUARY 13, 2018

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms.

Embedded Analytics 66

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 66

Mind the Product

APRIL 9, 2020

We had been planning two more for February and April 2020, but unfortunately, the COVID-19 situation in Asia put these plan on hold. The name of his talk was Product is Hard. Build Better Products with Data-Driven User Experience: A panel discussion with Virot Chiraphadhanakul, Piti Patcharavalai and Four Kositanont.

Naming 172

Naming Reference Definition Presentation 172

The Product Coalition

MARCH 18, 2021

billion in 2020 to $307.3 Salesforce is a great example of a SaaS provider that specializes in CRM (Customer Relationship Management). Users don’t need to buy and install additional hardware to scale the product. Therefore, users save time and money. Look for relevant SaaS development experience.

Feedback Software 165

Feedback Software Research Software Reporting Tools User Testing 165

Revulytics

DECEMBER 16, 2019

Glassdoor named Product Manager the fifth best job out of 50 in America, with more job openings than data engineers and DevOps engineers. If you’d like to immerse yourself in product management learning alongside fellow product leaders in 2020, here are our top picks that you don’t want to miss: Mind the Product, San Francisco, CA.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Product Manager 76

The Product Coalition

MAY 31, 2022

But it’s time to put that tension behind us. Connections are key Customers don’t want to waste their time on companies that don’t listen to them. Connections are key Customers don’t want to waste their time on companies that don’t listen to them. A customer chooses a coat, pays for it, and leaves.

Feedback Software 156

Feedback Software Reporting Tools Research Software User Testing 156

The Product Coalition

MARCH 29, 2022

You should put some effort and resources into your social media branding. The number of active social media users has exceeded 3.8 billion, according to a 2020 report. billion internet users. To build a brand, you have to take a consistent approach to every interaction you have with your customers.

Branding 158

Branding Reporting Tools User Testing Research Software 158

The Product Coalition

OCTOBER 14, 2020

Has any phrase seemed to be so appropriate for 2020? Sure, you can make donations to your favorite charities, and you can make efforts in your day-to-day life to reduce your single-use plastic consumption, but long term positive global change can feel like a moonshot. “The night is dark and full of terrors.”

Customer Experience 175

Customer Experience Product Research Startups Positioning 175