Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Ratings and Reviews. In 2020, the results were no different.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

APRIL 2, 2021

Healthcare apps saw incredible floods of new consumers as the world transitioned to managing health remotely, and the impact on engagement was stunning. In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.) Ratings and Reviews.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Supporting tech.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Product Innovation Educators

JULY 6, 2020

How product managers can boost innovation in companies large and small. Summary of some concepts discussed for product managers. [6:13] I think we’ll see a similar effect in 2020 as Lean is used and we develop new methodologies to take advantage of a changed environment. [23:51] It’s a book that spoke to me.

Startups 227

Startups User Testing Customer Experience Development 227

Johanna Rothman

JANUARY 14, 2020

Some of my Modern Management Made Easy technical reviewers wonder. I don't see how that form of management makes sense these days. Sometimes, my managers' bosses didn't feel the same way about my comments as my direct boss did. Their bonuses did not depend on managing the project portfolio. See Courage Required.)

Systems Review 108

Systems Review Technical Review Definition Positioning 108

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Reporting Tools 253

Reporting Tools Customer Experience Data Visualization Software Review 253

Alchemer Mobile

AUGUST 26, 2021

According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019. Ratings and reviews. One of the few places customers give feedback is in the app stores in the form of ratings and reviews. In fact, most brands only hear feedback from about one percent of their customers.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Atlassian

FEBRUARY 3, 2022

In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Eventually, they concluded that incorporating code reviews into the development cycle saved more money than resolving defects after they were found by customers. Related Article.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. This is going to be a fantastic presentation for both product managers, mobile marketers alike. So at a really high level, people turned en masse to mobile apps in 2020. The data runs through all of 2020. Transcript. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

ProductPlan

DECEMBER 11, 2019

There are so many changes happening in product management as I write this, and the evolution only seems to be accelerating. With your support, we dove into the most result-driven strategies, popular frameworks, and groundbreaking leaders who changed the product management landscape. I’m excited to watch it all unfold.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Sound good? Stop talking about customer-centricity; turn it into action. Love Dialog.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Let’s jump right in. Demographic factors. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

SEPTEMBER 24, 2020

In the rush to adapt to our new mobile-first world in 2020, many healthcare organizations had to quickly build out mobile apps to connect patients with providers from home. Use a notification system like Apptentive Notes to alert patients of upcoming appointments, prescription refills, and more. But it doesn’t have to be that way.

Feedback Software 195

Feedback Software Healthcare Development User Testing 195

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. This might be why when we talk about gathering more mobile customer feedback, a lot of product managers and mobile marketers visually recoil at first. Why is this? Love Dialog. Rating prompts.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. It can be used for the entire building process at engineering and even product management. The legal team isn’t there to slow R&D down.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Alchemer Mobile

FEBRUARY 2, 2021

Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Common Reasons for Apple App Store Rejections.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MAY 6, 2020

Research is based on the investigation of each company’s expertise, domain knowledge, reviews, and rankings provided by the high-authoritative B2B analytics hubs and expert teams, such as Clutch.co, TechReviewer.co, IT Firms, GoodFirms.co, SoftwareWorld.co, The Manifest, and others. SelectedFirms.co Foonkie Monkey Min.

Research Software 84

Research Software Analytic Tools Feedback Software Development 84

The Product Coalition

DECEMBER 22, 2022

Given that smaller companies now have access to powerful software that is not only pricey but also impossible to buy through traditional methods due to financial restrictions, SaaS is a true blessing for small firms. The financial risk associated with pricey software is eliminated by the subscription-based structure of SaaS systems.

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Global Services has even named Ho Chi Ming City one of the best cities in the world for software outsourcing due to the attractiveness of the production cost.

Software Developers 84

Software Developers Software Development Reporting Tools Software Review 84

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Alchemer Mobile

JULY 29, 2021

This feedback can be left on message boards, on social media, in app store reviews, through online surveys, and more. And fun fact: The number of surveys sent in 2020 increased by 50% year-over-year ( Apptentive 2021 Benchmark Report ). Why product feedback matters. Run in-app surveys.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Intercom, Inc.

DECEMBER 19, 2019

Jonathon Colman, Senior Design Manager at Intercom. You can also make sure you don’t miss any 2020 highlights by subscribing on iTunes , stream on Spotify or grab the RSS feed in your player of choice. One of the ways that buyers are educating themselves is with review sites like G2.com.

Feedback Software 32

Feedback Software User Testing Download Systems Review 32

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. The best product managers are in a continuous state of discovery and know that?—? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Alchemer Mobile

JUNE 10, 2020

The large increase in surveys with a steady response rate is due to sending in-app surveys at the right mobile moment , coupled with intelligent survey questions. You read that right: At least half of all end-consumers across both operating systems responded to Note-linked surveys. Millions of dollars are spent managing it.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

The Product Coalition

MAY 3, 2020

A Freshly-Minted Startup Here to Redefine Social Media Management More than three decades ago, becoming an entrepreneur was not for everyone. Fast forward to 2020?—?a As the founder and manager of a personal brand myself, I can’t emphasize the need for these tools enough. Meet Ubercircle?—?A What’s Ubercircle 2.0?

Research Software 129

Research Software Reporting Tools Startups Customer Experience 129

Product Innovation Educators

MARCH 28, 2022

Special Episode From the 2020 Summit. This is a special podcast episode, sharing an important discussion from The Everyday Innovator 2020 Summit. The Summit brought together 24 experts who spoke on topics for product managers and product VPs. Summary of some concepts discussed for product managers. [2:08]

Leadership 156

Leadership Customer Feedback Customer Experience Presentation 156

Alchemer Mobile

APRIL 28, 2020

Alexandru Voica (@alexvoica) April 17, 2020. USAA put their members first by returning a large portion of insurance premiums to members due to reduced mileage. Their data revealed members driving less due to stay home orders, so they’re offering a 20 percent credit on two months of premiums to everyone. JimMarous ? ?

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

The Product Coalition

FEBRUARY 6, 2020

To meet these expectations, companies had to shift their marketing focus from creating brand awareness to managing customer relationships and life cycles. While overall, management expects more results from digital marketing and is not prepared to invest more resources in it. Build a multi-channel personalized communication system.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. A sales manager trying to check this weeks pipeline numbers while boarding a flight needs answers now , not after a long loading animation. How do you turn that around and deliver mobile experiences that keep users returning to your platform

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

The Product Coalition

MARCH 11, 2024

According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment. For example, Duolingo’s daily streak system encourages consistent learning.

Research Software 145

Research Software Reporting Tools Customer Experience Artificial Inteligence 145

The Product Coalition

JUNE 17, 2020

2020 is only halfway done, but it already was a big year for Product Management. We all learned that Product Management is not just about managing products really. One of the most powerful things Product Managers rely on for growth in 2020,?—?when is the Digital Content and its influence over the customers.

Customer Communications 84

Customer Communications Feedback Software Reporting Tools Technical Review 84

The Product Coalition

NOVEMBER 26, 2022

This brings us to an important question that every product manager and the associated tech teams ask themselves every time they dip their feet in the river of building digital products. A few days back, I was chatting with a product manager at one of the biggest software companies of our time.

User Testing 143

User Testing Customer Experience Customer Feedback Feedback Software 143

The Product Coalition

MARCH 24, 2021

The mistake most Product Managers make is to focus on a too broad and large market segment because they fear a niche market will not be profitable enough. Therefore, the product management team collected several ‘Target Customer Scenarios’ by interviewing internal employees and some available market research. Two Waves Book, 2020. (4)

User Testing 158

User Testing Research Software User Friction Customer Experience 158

ProductPlan

APRIL 2, 2020

We surveyed thousands of professionals for our Product Managers in 2020 report. That’s why the roadmap—the team’s strategic guidepost—is even more necessary for remote product managers or teams. We’ll discuss best practices for product managers who need to create and share roadmaps with their teams virtually.

Roadmap 90

Roadmap Research Software Software Review Data Visualization 90

Intercom, Inc.

JANUARY 28, 2020

Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . Additionally, an intricate tagging system allows GetAccept to further enrich user profiles and enhance their marketing efforts. Going for growth.

Customer Communications 139

Customer Communications Inbound Customer Experience Outbound 139

UX Studio: Product Management

FEBRUARY 20, 2024

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

Research Software 77

Research Software Systems Review Customer Experience UX 77

Intercom, Inc.

FEBRUARY 10, 2022

Ruth O’Brien , Senior Manager of Customer Support here at Intercom. To manage these accelerated pressures, forward-thinking businesses adopted conversational support tools like proactive messaging capabilities and chatbots, empowering them to strike the right balance between keeping their teams efficient and their customers happy.

Reporting Tools 212

Reporting Tools Research Software Feedback Software User Testing 212