Intercom, Inc.

JUNE 6, 2019

I invited Liam Boogar-Azoulay who heads up marketing at MadKudu to share his experience. You’re currently head of marketing at MadKudu. So for the most part, we proactively go after mid-market enterprise companies like Segment and Invision. What prompted that change of career from journalism to SaaS?

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Mironov Consulting

OCTOBER 19, 2022

2] Overflow or Special Project Teams Overflow or Special Project Teams tend to be pushed from the Sales/Go-To-Market side of the organization out of general frustration with perceived Engineering (and Product) throughput or velocity problems.    Here’s my thinking. [1]  It’s turtles all the way down.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. Audi — Reducing Marketing Costs with Unreal Engine Automobile Audi, a subsidiary of Volkswagen AG, had a high dependence on external service providers to create visuals for its products.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

svpg

DECEMBER 29, 2015

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. For example, most retailers now find they need to sell their goods directly to consumers online.

Airlines 74

Airlines User Testing Customer Experience Product Research 74

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  Building exactly what (individual) big customers demand is a quick route to product/market failure.

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Coalition

JUNE 17, 2021

The first one is the most essential and important especially for a Java developer, as it is a first world citizen in all the corporate and enterprise applications, thankfully to reliability and advanced technologies of working with data: probably you’ve heard about such big whales on the scene as Oracle, PostgreSQL, or SQL Server.

Development 148

Development Data Visualization User Testing Framework 148

The Product Coalition

MARCH 6, 2023

The global market for business travel is expected to post a CAGR of 3% from 2020 to 2027. Business travelers make up 12% of an airline’s passengers, but they represent 75% of the profit. A future outlook We’d like to present some facts on emerging corporate travel and travel management.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Mind the Product

APRIL 18, 2017

Prior to this Dave ran product at Travelex and Moo.com, and spent 14 years at Microsoft in Seattle and in London product managing a wide variety of products including web browsers, developer tools, enterprise application integration (EAI) software, operating systems, online shopping and travel and web search.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

Intercom, Inc.

AUGUST 8, 2019

It can be more technical, it can be more enterprise. We’re overseeing everything from marketing content, to the help center, to Slack itself. One of the things that I found helpful is reading some market research. ” I think airlines are a good example of that. It’s part of the marketing of the company.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

ProductPlan

DECEMBER 30, 2019

In particular, marketing, sales, and finance. These other departments will provide many insights: What the market will bear. The job of a product manager is to bring a great product to market that meets customer needs, has a high-value proposition, and continues to delight and satisfy users. That would be incorrect.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

Roy Madden

SEPTEMBER 6, 2022

Try Feedly for Market Intelligence to track emerging trends, monitor competitors, identify business opportunities, and share insights with your organization. THE SOLUTION Using Feedly’s AI Engine to research and define the future of their market: Travel and Mobility Tech. TRY FEEDLY FOR MARKET INTELLIGENCE.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Just one line of poorly written code can drive an enterprise into the ground, meaning that your projects can also come to an end because of them. Related Article.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

UX Studio: Product Management

FEBRUARY 26, 2019

They work on innovation projects for big enterprises that want to bring back the start-up spirit. Although they rank as one of the most expensive firms on the market, critics often mention how they usually present only a raw prototype in return for the large pile of cash. It is not a coincidence, Ideo is one of the top UX agencies.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Usersnap

MAY 26, 2020

I was always into marketing, sales, and had a narrow relationship with the customers. We identified four distinct segments: Agencies Software companies (SaaS in particular) Enterprises E-commerce. Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Balsamiq

JULY 13, 2018

In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market. Lessons learnt as a Product Manager: Identify market problems worth solving and, more importantly, what customers will be willing to pay for. My role at Optym is Product Manager (for RouteMAX).

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. Like I said, fairly enterprise-oriented software companies like Notion have super fans. Download Intercom on Marketing. Everything you wanted to know about marketing but were afraid to ask. We’ll link to all of that in our blog.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Userpilot

MARCH 24, 2023

Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion. Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. It’s targeted at enterprise accounts so small companies might get ignored.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. It’s targeted at enterprise accounts so small companies might get ignored. No tool branding is also preferable. Customer feedback about Whatfix.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. Walkme for customer feedback WalkMe is one of the pioneers in the market of adoption tools. No tool branding is also preferable. Walkme dashboard.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials : $249/month (Up to 3 user licenses) Growth : $879/month (Up to 10 user licenses) Enterprise : Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! Administrator in Information Technology and Services/mid-market.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Pendo for interactive user guides Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. ” Great Idea!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Balsamiq

JULY 13, 2018

In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market. Lessons learnt as a Product Manager: Identify market problems worth solving and, more importantly, what customers will be willing to pay for. My role at Optym is Product Manager (for RouteMAX).

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Userpilot

FEBRUARY 27, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd. Our only pitfall was the flows piece.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Compared to the other solutions on the market, Spekit is a digital adoption platform that focuses on employee onboarding rather than user onboarding. Administrator in Information Technology and Services/mid-market. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 21, 2023

Book a demo 14 Day Trial No Credit Card Required Spekit for interactive user guides Compared to the other solutions on the market, Spekit is a digital adoption platform that focuses on employee onboarding rather than user onboarding. Administrator in Information Technology and Services/mid-market. Our only pitfall was the flows piece.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

Get a demo 14 Day Trial No Credit Card Required Spekit for interactive user guides Compared to the other solutions on the market, Spekit is a digital adoption platform that focuses on employee onboarding rather than user onboarding. Administrator in Information Technology and Services/mid-market. Our only pitfall was the flows piece.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 28, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 23, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. Administrator in Information Technology and Services/mid-market. – Executive Sponsor in Information Technology and Services / Enterprise.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 17, 2022

Compared to the other solutions on the market, Spekit is a digital adoption platform that focuses on employee onboarding rather than user onboarding. Administrator in Information Technology and Services/mid-market. – Executive Sponsor in Information Technology and Services / Enterprise. Book a demo to see it in action.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

DECEMBER 13, 2018

Once you know exactly what you do well – what you do better than any competitor on the market – you can accelerate. It’s quite a unique go-to-market strategy and quite a unique way of serving our customers. John: You’ve said in the past that you made every mistake possible when launching and going to market with Workplace.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. In the enterprise space, sales are lumpy and a couple of deals may represent most of this quarter’s new revenue. It’s a market we should pursue.”. Up and to the right!

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

UX Studio: Product Management

JUNE 7, 2019

The technology is here, markets are ready – with a bit of optimism – it will change practically everything. Jobs, industrial work, leisure activities and with the new marketing possibilities, our whole life. The market itself will shift around them. VR and AR – how did it progress? So let’ see what the latest trends in.

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

Business of Software Conference

OCTOBER 11, 2023

Growth acceleration: how to generate a higher lead in the market Accessing a wider market Directly accessing product and intellectual property Diversify capabilities for corporate fit Includes regulatory and geographic factors When acquiring: is this a good enough match?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Modus Create

MARCH 19, 2025

Example: Autonomous marketing bots 5. Booking platforms : Accessing airline, hotel, or restaurant reservation systems to retrieve availability. According to Gartner , by 2028, 33% of enterprise software applications will include agentic AI , up from less than 1% in 2024. Example: Recommendation engines like Netflix and Amazon 4.

Feedback Software 40

Feedback Software Artificial Inteligence Data Visualization Customer Feedback 40