Alchemer Mobile

NOVEMBER 10, 2022

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

NOVEMBER 18, 2019

Chatbots are on the verge of living up to their hype, with new research commissioned by Intercom indicating where they can have the most impact. We worked with an independent market research firm to survey a random sample of 500 consumers and 500 business leaders. A chatbot that helps your team be more productive.

User Testing 42

User Testing Product Research Banking B2C 42

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. It was an episode several listeners really appreciated and I have invited Gerry back to share more of his expert experience with market research.

User Testing 120

User Testing Market Research Research Software Product Research 120

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. Putting yourself in your customer’s shoes will help you understand the value of their feedback and input.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Forward thinking companies are starting to make service a part of their product, with messaging at the core. 1 obstacle for these executives.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Gainsight

MARCH 31, 2020

We surveyed CEOs, CROs, and CCOs of late stage private cloud companies (e.g., The first learning came from the survey responses themselves. We emailed a population of 82 respondents and received 41 surveys back. We also have a number of customers in hard hit industries like airlines and hospitality.”

Research Software 105

Research Software Product Research Technical Review Software Review 105

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 148

User Friction Customer Experience User Testing Customer Feedback 148

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. VR in UX research.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

UX Studio

FEBRUARY 13, 2018

Here’s the thing: the fact that you do UX research is only the first step in creating a bulletproof UX design method. What needs to come after that, however, is creating a commonly accepted research system, where information is stored in a consistent and searchable way. But how is this connected to the topic of research systems?

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Mind the Product

SEPTEMBER 29, 2017

Not only does this save a lot of time and money, it also results in better end products that people will love. In this incredible talk from Mind the Product London 2017, Jake Knapp shared how he developed the Design Sprint, and how to do them well. These weeks have been successfully run everywhere from banks to airlines to charities.

Research Software 151

Research Software User Testing Airlines Software Review 151

Mind the Product

JUNE 25, 2019

You might even use it day-to-day, but hiring for culture fit could be having a hugely detrimental effect on your product organization. Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. You might know the term culture fit.

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. It’s a story I know well because I see it so commonly in Product Management too. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? Here’s your steak, deal with it.”

User Testing 136

User Testing Customer Experience Customer Feedback Airlines 136

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

Data Visualization 127

Data Visualization Weak Development Team Customer Feedback Research Software 127

The Product Coalition

JULY 2, 2022

It brings the best practices of the greatest product companies out there to all of you, based on what I heard from Marty and the other SVPG partners during the workshop. They are not even Amazon and Google which were born as tech product companies and are now large corporates (that have major product centers in Israel as well).

Workshop 147

Workshop Customer Feedback Technical Review Product Research 147

BrainMates

OCTOBER 20, 2024

Product Differentiation - What Does Your Product Do Better? By ADRIENNE TAN Be 'Better' Creating new products has become remarkably easy in today’s technology-driven landscape, leading to a market saturated with entrants. This is where effective product management plays a crucial role.

Differentiation 40

Differentiation Feedback Software Customer Feedback Airlines 40

Mind the Product

NOVEMBER 20, 2018

This month’s Mind the Product Leadership meetup in London was treated to a talk by business advisor and entrepreneur Barry O’Reilly. Products have to be bold and proven solutions to problems, rather than ideas which are being developed and could fail. We try to avoid big, risky releases when we build products.

Airlines 159

Airlines Leadership Customer Experience User Testing 159

The Product Coalition

JANUARY 17, 2021

The main recruiters are IT firms, but you can also get hired by airlines, financial service providers, retail chains and hotels. A Forrester Research concludes that there were 95% of breached records in 2016. Future Scope Big tycoons like Wipro, Infosys, TCS, IBM, TCS, Tech Mahindra, HCL, Airtel, Reliance hire good ethical hackers.

Reporting Tools 158

Reporting Tools Research Software Technical Review Software Review 158

Mind the Product

MARCH 5, 2020

In terms of engagement, research shows that push notifications are the strongest single feature in favor of apps, with web push notifications nowhere near as effective in activating people. For instance, in an airline app, notification about “Your Flight AA001 is now boarding at Gate B99” can be all information a user needs.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. Let’s build a new product. But do not worry.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Usersnap

MAY 21, 2019

What this actually means, in terms of numbers, is just a handful of people who are extremely happy with your product and want to pass along their customer experience to everyone they know. Nielson Advertising’s research showed 92% of customers trust recommendations from people they know. Create a Feedback Loop.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

SEPTEMBER 18, 2023

Dynamic pricing Everyone is aware that airlines use this strategy when selling plane tickets. Factors such as purchasing patterns, the prices of competitors, and the product’s popularity influence these price changes. If you repeatedly check out the same tickets, it likely means you want them and are willing to pay more.

Data Visualization 143

Data Visualization Analytic Tools Reporting Tools User Testing 143

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. All good and altruistic as it sounds for passengers, stakeholders in the production chain (the food suppliers, packers, cleaners) and ultimately the airline’s bottom-line.

Airlines 84

Airlines Analytic Tools Research Software Data Visualization 84

The Product Coalition

JANUARY 28, 2019

airline cabin crew?—?and While it was designed for a very specific group of people (cabin crew), the product quickly took off with regular travellers who saw cabin crew using them in airports and wanted one for themselves. Trying to please too many different points of view can kill an otherwise good product.

Seminar 93

Seminar Travel Airlines User Testing 93

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” The first place most people go to when they need help solving a problem with a product or a service is that company’s website.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

svpg

DECEMBER 29, 2015

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. For example, most retailers now find they need to sell their goods directly to consumers online.

Airlines 74

Airlines User Testing Customer Experience Product Research 74

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

The Product Coalition

DECEMBER 19, 2018

For more than 6 years we’ve been developing front-end: methodically writing HTML/CSS, courageously implementing complicated JavaScript code, meticulously testing?—?all Nevertheless feedback collection doesn’t require filling out a survey form every week. Nevertheless, all of them are officially employed and work full-time.

Reporting Tools 102

Reporting Tools Feedback Software User Testing Analytic Tools 102

Andrew Chen

FEBRUARY 6, 2024

It’s hard to be a product without a strong theory of distribution Here’s a common startup situation. A team busts their ass for months building the first version of their product. Now a big question emerges — how do you get the first people to use your product? It’s almost done.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Userpilot

JANUARY 19, 2021

Customer engagement and experience are closely intertwined – how you engage with your customers and what they see when they engage with your product will inevitably affect their experience. To measure customer engagement for product companies, you need to avoid vanity metrics like MAU and session numbers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Coalition

DECEMBER 8, 2021

Voice search benefits for the hospitality industry Improve customers experience Using voice research in the hospitality industry has improved customers’ experiences. Using voice search settings, your hotel will gain a significant competitive advantage over others such as hotels, airlines, restaurants, etc.

Reporting Tools 178

Reporting Tools Data Visualization Research Software Travel 178

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

The Product Coalition

DECEMBER 9, 2019

Market Entry I have witnessed businesses joining marketplaces in order to enter and test the local market. For products that carry strong cultural nuances especially food and fashion, it may take time to gain acceptance. The answer is perhaps not an either-or but a question of when and how. Some of these tactics are listed below.

User Testing 78

User Testing Airlines Customer Feedback Customer Experience 78

Amplitude

OCTOBER 9, 2018

In today’s fiercely competitive age of product, efficient growth of engaged, happy users is the Holy Grail of product development. Your product has to be designed and built for growth from the foundation up. Spotify goes through product loops of think it, build it, ship it, tweak it. Amazon maximizes experiments.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

svpg

DECEMBER 6, 2016

Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? These are examples of omni-channel businesses whose products and services have a spectrum of customer touch points that span digital (apps, websites, notifications) and physical.

Product Research 60

Product Research Banking Airlines Transportation 60