Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Product Management University

DECEMBER 13, 2022

Product experience is a vital part of product design and development. Product experience (PX) is distinctly different from the customer life cycle in that it specifically refers to the experience users have within the application, from the first moment they begin using the application to the final time they close it.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. In Marketing, in Product, in Operations… test, learn, test again. Take Stock Regularly.

Product Research 179

Product Research User Testing Weak Development Team Embedded Analytics 179

Product Management University

MARCH 14, 2017

Delivering, marketing and selling products in B2B is a contact sport in many ways. Without a portfolio strategist, the injury you’re most likely to sustain is an overabundance of disjointed one-off development projects to satisfy the next big sales opportunity or unhappy customer. The Body Part: Product Development.

Weak Development Team 100

Weak Development Team Product Management Product Manager Customer Experience 100

The Product Coalition

FEBRUARY 15, 2021

Fast-growing’ in the sense of this article refers to startups of at least 200 staff strong. All startups built double-sided marketplaces, serving B2C as well as B2B customers. In my experience, the challenges of becoming a learning organization can only be handled effectively by self-organizing teams. There seems to be a belief?

Agile 195

Agile Startups Technical Review Software Review 195

Product Management University

MARCH 15, 2017

Combining both roles into one usually results in one the following: A product that has the right features with poor usability. Functional Product Designers Accelerate Product Development. A key objective of every product rollout is the self sufficiency of marketing, sales, client services and support teams.

Weak Development Team 100

Weak Development Team Customer Experience B2B Differentiation 100

ProductPlan

JANUARY 28, 2022

Product consolidation refers to combining several products that sell separately but have overlapping functionality or user personas into one product. For example, in the logistics industry, product consolidation refers to finding ways to store and ship products to maximize space and cost savings. What is Product Consolidation?

Research Software 94

Research Software Weak Development Team Customer Experience User Testing 94

Userpilot

JANUARY 27, 2022

Thus, it’s crucial to track your churn rate to develop strategies to improve engagement and reduce churn. Customer churn refers to the number of customers you lose, and revenue churn measures the amount of revenue loss due to the churn. Bad user experience. Bad customer support. Too much emphasis on churn reduction.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. What’s B2B? Broadly, business-to-business (B2B) means building and selling products primarily for corporations and organizations. Long Sales Cycles, Weak Attribution, Few Data Points. What’s Enterprise?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn. That’s it.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 30, 2025

Use referrals to encourage users to refer your app to others. However, there are good and bad ways to approach this tactic. One standout example of a B2B SaaS company excelling at social media is Gong. For B2B apps, LinkedIn influencers and YouTube thought leaders might work best. Offer commission-based incentives.

Research Software 65

Research Software User Testing Customer Experience Customer Feedback 65

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Understand Customer Needs and Optimize the Product Development Process : Concept testing lets you pinpoint exactly what features resonate with your audience.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. B2B SaaS businesses increase Net Revenue Retention (NRR) by growing the value of retained accounts to offset churn. a meetup, join our paid subscriber Slack and find your local city channel.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Unlike a go-to-market strategy, which focuses on the product launch phase alone, a marketing strategy refers to a longer-term approach toward achieving success with your brand.

Feedback Software 98

Feedback Software User Testing Product Research Strategy 98

Intercom, Inc.

JANUARY 10, 2019

They got a bad rep, but they’ve come through the other end, I think. We’re going to invest and invest and invest in the developer side of it and help external developers get value from building an app in the Intercom ecosystem. Bots were heralded as the answer, the savior. We’re going big on this idea at Intercom.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

The Product Coalition

FEBRUARY 23, 2022

Customer Development It always starts with the customer. An example would be a marketplace with at least two groups of users or B2B products where the buyers are usually a different group than users. We develop our product to take advantage of our desired distribution channels. tech team, sales team, growth team) financial (i.e.

User Testing 158

User Testing Research Software Customer Experience Product Research 158

The Product Coalition

MARCH 22, 2021

These fields include web design, mobile app development, SaaS, and even B2B products. Some get new clients only through word of mouth and reference from previous clients. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. Top UX Agencies in 2020 1. and Facebook.

UX 131

UX Research Software Feedback Software User Testing 131

Userpilot

OCTOBER 4, 2022

The AARRR framework is important for B2B SaaS because it helps you nail down strategies to optimize every stage of the funnel starting from user signs, while also informing you of leaks in your funnel where conversion rates are low. Viral loops promote word-of-mouth marketing by getting existing users to refer your product to their network.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Product Research 105

Product Research Feedback Software Analytic Tools User Testing 105

Andrew Chen

JULY 20, 2020

My job was to help the team accelerate and get back to exponential growth. Over the next 3 years, the growth team and I discovered why Instagram had slowed, developed a methodology to diagnose our issues, and solved a series of problems that reignited growth and helped us get to over a billion users by the time I left.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

Userpilot

JANUARY 27, 2021

The Map My Growth team surveyed 98 professionals currently looking for a B2B SaaS solution and used their feedback to compile a list of best practices to better communicate the ease of use. It doesn’t mean that half of B2B SaaS products are, in fact, difficult to use. How much does it matter? How to communicate it?

Research Software 111

Research Software Feedback Software User Testing Data Visualization 111

Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. But going through the product metrics can help you find and understand the weak points of your product that cause friction. B2C apps tend to have a higher DAU/MAU ratio than B2B apps.

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Amplitude

MARCH 28, 2019

Most companies will have dynamic configuration of some kind, and some even develop their own systems for it such as Netflix’s Archaius or Twitter’s ConfigBus. We lovingly refer to it as DynConf. Overall, we valued the simplicity and low operational overhead for the very small team at the time. What is DynConf? How is it Used?

Software Review 72

Software Review Weak Development Team Data Visualization Systems Review 72

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

MARCH 15, 2022

The average revenue per user (ARPU) refers to the average monthly revenue earned per paying customer, showing how valuable a customer is. Expansion MRR refers to the revenue you earn from add-ons, upsells, and cross-sells in a specific month. There has been a rising demand for self-served support among B2B and B2C customers.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Usersnap

MAY 21, 2019

This helps to improve product development and also gives us the opportunity to engage with customers. They are also Your Strongest Sales Team. Happy customers are more effective than your sales teams in selling your product. But it only takes one single bad experience to totally destroy that trust.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

Userpilot

JULY 23, 2023

With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. The jobs-to-be-done framework is a method for developing products. Avoid the risk of developing products or features that no one would use.

Framework 98

Framework User Testing Feedback Software Data Visualization 98

UX Studio: Product Management

JANUARY 11, 2022

Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. This is our fantastic UX team. However, we have also developed a remote policy that helps us effectively collaborate with clients worldwide. We did it for you instead! Vienna Pixel.

Research Software 82

Research Software User Testing Customer Experience Data Visualization 82

Good Product Manager

SEPTEMBER 20, 2016

Product management is sometimes referred to as a “next year” job. Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year.

Events 60

Events Product Management Product Manager Weak Development Team 60

Good Product Manager

SEPTEMBER 20, 2016

Product management is sometimes referred to as a “next year” job. Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. ZKl772oREx pic.twitter.com/PDWt7GB7Nw.

Events 60

Events Product Management Product Manager Weak Development Team 60

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

JUNE 24, 2024

How can product teams choose the best strategy. How to develop a growth strategy. A well-defined product growth strategy can help you increase customer satisfaction and retention, reduce customer acquisition costs , and develop a competitive edge. If so, you’re in the right place! Let’s dive right in! Book the demo!

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

UX Studio

MARCH 1, 2024

We formulated a dedicated team consisting of three researchers and three designers. While some team members immersed themselves in articles and courses, others extensively tested AI tools within the given timeframe. Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work ”)  No one cares how big the team is, how long it took to build, or how smart our engineers and designers are.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80