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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

He emphasizes that these activities vary based on context (large vs. small organizations, B2B vs. B2C, Agile vs. Waterfall). Waterfall) Product type (AI vs. non-AI products) Market focus (B2B vs. B2C) He emphasized that these contextual factors significantly impact a product manager’s role.

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Your App Is Live—Now What? A Guide to Mobile User Acquisition

Userpilot

To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. You can tag messages as unread to check them out later when youre at the office, set reminders to address specific issues when youre on the desktop, star a message, and so on.

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Top Mobile Product Manager Job Roles (+Candidate Spotlight)

Userpilot

Experience leading product teams building consumer products in personal productivity, search, education, or messaging. Candidates short profile Kostiantyn is a highly motivated Senior Product Manager with over 13 years of experience leading high-load B2B and B2C products across e-commerce, e-learning, gaming, and military tech.

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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. According to our research, 54% of B2B support teams are seeing increased volume, along with 45% of B2C support teams. Their SVP of Customer Experience Margaret K?dziora

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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

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Building an Effective Product Feedback Loop

The Product Guy

Have a good understanding of what problem we solving | who benefits from that solution | how do we express that (marketing messaging) . Marvin Mathew is a New York based Product Manager with experiences across B2B & B2C–FinTech, SaaS and HealthTech. Feature Benefit Map: clearly expresses the value prop of each feature.

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How B2C companies are using live chat to drive sales and offer a personalized customer experience

Intercom, Inc.

Elegant Themes is using Visitor Auto Messages to convert 3x more paid subscriptions. “We’re now converting 25% of leads that come through live chat to paid subscriptions” The team at Elegant Themes use Visitor Auto Messages to proactively encourage potential buyers to speak with their sales reps.

B2C 126