Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Book the demo to find out more!

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Lenny Rachitsky

MAY 22, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Paragon —Ship every SaaS integration your customers want Vanta —Automate compliance. Tools like Statsig, Gemini summaries, and cohort dashboards make this possible at scale.

Product Research 79

Product Research Data Visualization Research Software Feedback Software 79

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Want to improve your fintech customer experience?

Analytic Tools 100

Analytic Tools Feedback Software Reporting Tools Data Visualization 100

Userpilot

APRIL 17, 2024

If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. If you want to get started with Userpilot as your insight tool, book a demo now. Read on to learn more.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Reveal

OCTOBER 14, 2021

In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. Continue reading to find out what a modern embedded analytics solution is and how it can replace your legacy system by decreasing operational costs and increasing annual revenue.

Analytic Tools 80

Analytic Tools Data Visualization Research Software Reporting Tools 80

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. or “Who’s making the decision?”

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. We’re seeing this shift across many verticals including banking, media, healthcare, and consumer goods. “We All while enabling self-service across lots of teams. If this is already your world, you can likely relate.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Mind the Product

MAY 5, 2020

They include an automatic photo description tool to describe objects in photos and facial recognition to help people with vision loss to learn more about who’s in their photos, while closed captioning is in place to help those with hearing impairments. Language, culture and technology constraints should be considered too.

Reporting Tools 172

Reporting Tools Research Software Product Manager Product Management 172

Product Management University

AUGUST 3, 2021

The convergence of software, hardware and services has forced traditional companies to find creative ways to differentiate what’s now a commodity. For example, if you target specific verticals like retail, banking or healthcare, your product teams should have roles that mirror those verticals.

Customer Experience 130

Customer Experience Reporting Tools Product Manager Product Management 130

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. Read the Gartner Magic Quadrant for Customer Success Management Platforms.

Research Software 52

Research Software Reporting Tools User Testing Customer Experience 52

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. Our platform is a unified system. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Reveal

JANUARY 9, 2023

What Is Independent Software Vendor (ISV)? An Independent Software Vendor (ISV) is a business or an individual who builds, develops, markets, and sells software solution/s to be consumed by end users. Or an organization whose primary function is to distribute its software product/service.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Most existing tools don’t connect the core capabilities that businesses need to drive enterprise goals and meet CX objectives.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

The Product Coalition

APRIL 27, 2020

Program Design According to a recent TechCrunch report , technology giant Google seems to be working on rolling out its own co-branded payment card. Locally, in India we have seen multiple private players releasing their own cards in partnerships with different banks. What’s in it for the sponsor banks? I Part I?—?Program

Branding 78

Branding Reporting Tools Banking Customer Experience 78

Intercom, Inc.

SEPTEMBER 15, 2022

But historically, our communication technology has been mostly text-based. You can read our data report on emoji trends abstracted from more than two million anonymized conversations between our customers and their customers here. Enter the emoji. If you enjoy our discussion, check out more episodes of our podcast.

Messaging 130

Messaging Reporting Tools Research Software Data Visualization 130

Reveal

AUGUST 15, 2022

But is Logi Analytics the right embedded analytics solution for your organization? We are taking a deeper look into the pros and cons of the Logi Analytics embedded analytics solution and introduce you to the #1 Logi Analytics alternative – Reveal. In the same year, they also bought two other embedded products- Izenda and Exago.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. The issue feels a little more systemic. Using these ideological tools for your own sanity is great. almost nobody talks about customer needs.

User Testing 201

User Testing Weak Development Team Customer Experience Customer Feedback 201

Product Management University

FEBRUARY 25, 2020

Portfolio level business requirements deliver three primary benefits: Through the Eyes of the Customer – They force product management teams to see their target customers holistically, without product bias, which leads to better product decisions and more valuable solutions. Let’s say that you sell marketing automation solutions.

Marketing 130

Marketing Product Manager Product Management Reporting Tools 130

eG Innovations

MAY 8, 2020

What is an APM solution? There are many APM solutions in the market. What differentiates eG Enterprise APM? I’ve been in the software industry for 20+ years in various roles including development, architecture and ops across multiple verticals such as banking, e-commerce and telco. Tell us about yourself.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Software Review 59

UX Studio

OCTOBER 11, 2022

People fall in love with the experience , not the technology behind it. banking (75%), . 75% of American consumers pointed out that knowledgeable staff, friendly service, and efficient and convenient usability matter most to them. Reduced cost of service and marketing. healthcare (78%), . restaurants (74%), and.

Customer Experience 85

Customer Experience User Testing Analytic Tools Customer Feedback 85

Business of Software Conference

AUGUST 1, 2019

There are few people as qualified to talk about the landscape of software investment as Bill Janeway. On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. The Rise And Fall Of Enterprise Software”. Upcoming Events.

Reporting Tools 10

Reporting Tools Analytic Tools Enterprise Software Review 10

eG Innovations

APRIL 12, 2022

It is, therefore, important for you to track how well your electronic business is working and especially if the payment gateway service is available and responding on time. Payment gateways come with an array of benefits: They support different payment modes such as debit cards, online banking accounts, or online wallets.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

It is, therefore, important for you to track how well your electronic business is working and especially if the payment gateway service is available and responding on time. Payment gateways come with an array of benefits: They support different payment modes such as debit cards, online banking accounts, or online wallets.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution. Do we have enough expertise to build the solution?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Mironov Consulting

AUGUST 27, 2017

An educational software company might assign 30 large East Coast private universities to its Boston-based sales rep.) At enterprise software companies, there may be entire teams assigned long-term to a single customer. large groups of customers with the same problem and interested in the same solution).

User Testing 78

User Testing Banking Reporting Tools B2B 78

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. Putting Discovery Practices Into Context: The Opportunity Solution Tree [21:32]. OKRs and Design Sprints [12:12]. Anders Ericsson.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Reveal

JANUARY 11, 2022

Today, Angular is one of the most popular platforms for creating feature-rich, progressive web applications due to its consistent code structure and widely applicable use cases. These processes include collecting, storing, and retrieving data; creating reports based on that data, and making decisions backed by data.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

MARCH 14, 2023

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. Select the wrong tool, and you can find yourself stuck in an expensive plan. Not all tools help you easily create interactive user guides. Userpilot is what you need!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Usersnap

JUNE 14, 2024

Feedback is a critical component of any successful project, whether you’re developing a product, crafting a marketing campaign, or refining a service. Choose the Right Feedback Tools 3. Choose the Right Feedback Tools Selecting the appropriate tools for collecting and managing feedback is essential to streamline the process.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Mixpanel

FEBRUARY 23, 2021

He continued, “If I had a good metric at that time that represented product-market fit, we’d probably have $500K more in our bank account and wouldn’t have spent two years in misery.”. ” Startup Grind Jaclyn Allen, Partner Success Manager, and Daniel Reilly, Software Engineer, Startup Grind. Where are they drawn to?

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Mironov Consulting

MARCH 9, 2024

But this crude method can help us differentiate ¥24M from  ¥60M, create some daylight between A$ 50k and A$700k, sort 2 lakh tickets from 80 lakh tickets.    Suggestion/idea: “If we switched our reporting engine in the Cloud to ProductX, online reports would complete much more quickly. 

User Testing 59

User Testing Customer Experience Reporting Tools Technical Review 59

Mironov Consulting

DECEMBER 5, 2023

  New campaigns, more competitors, sales teams in key cities, expanded support hours, American-style PR, North American banking relationships, etc.  Second , lots of recent conversations about AI-supercharging our reporting engine to auto-generate insights for customers.    Or clean training data or LLM tools.

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Intercom, Inc.

FEBRUARY 11, 2021

Ask yourself where your area of innovation is, what’s the thing that differentiates you from other companies. By laying out the differentiating features down to the nitty-gritty, the UI, the workflows, it’s easy to plot out if they should be unique or just strong table stakes. Whoever does it fastest will win.

Feedback Software 130

Feedback Software User Testing Reporting Tools Differentiation 130

Business of Software Conference

JANUARY 16, 2020

Sometimes it takes a system design engineer and some cat gifs to really help you see what you’re doing and this funny and informative talk from Boston in 2019 has both! Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? April Dunford, Founder, Ambient Strategy.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Userpilot

NOVEMBER 11, 2020

An Activated user is one who has realized First Value from your service. Adjacent users are a segment of your total audience who are aware of your service and may be trying it out, but who aren’t successfully converting to become engaged users. Aha happens when the value of your service becomes clear to the user. Activation.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Your best customers are the ones you can sustainably acquire, who use your product deeply and get differentiated value. Okay, so now you know your business.

Engineering 152

Engineering Research Software Onboarding KPIs Customer Experience 152

Business of Software Conference

JULY 6, 2020

Thompson is also co-founder and CEO of Relate, an intelligent platform that helps people be better versions of themselves. And I was like, ‘Mark, I don’t know how I fit in, like the Business of Software … am I really going to have anything to provide a value to the audience?’ Banking account was negative.

User Testing 52

User Testing Healthcare Customer Experience Analytic Tools 52