Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. Knowledge bases can be of two types: website documentation help center or in-app resource center. Let’s get started.

Feedback Software 97

Feedback Software Reporting Tools Customer Experience Data Visualization 97

Userpilot

NOVEMBER 24, 2022

Step-by-step guides are the base of your documentation and a must-have if you want to enable product growth. It benefits knowledge sharing (giving users quick access to information), diminishes human errors, and reduces operating costs. Collect feedback from your learners and improve your guides based on user insights.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

OCTOBER 25, 2022

Common self-service portal types: Knowledge base: A self-serve repository of information about a company’s products and services. A knowledge base can include written or video tutorials, user guides, infographics, etc. 6 practical tips to create an effective self-service portal. Knowledge base.

Data Visualization 95

Data Visualization Analytic Tools Customer Communications Customer Experience 95

Userpilot

JULY 11, 2023

TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Ramli John’s best practices on user onboarding. The best videos about customer service include: Valuetainment stories about great customer service. Offering self-service support.

Customer Experience 89

Customer Experience Customer Feedback Feedback Software User Testing 89

Product Talk

JANUARY 19, 2022

This has been the North Star metric that has driven my coaching practice since I started. For Product Talk, historically, my primary business model was based on selling discovery coaching to companies. I learned through trial and error that in order for me to do my best work, I should work with no more than ten teams at a time.

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Product Research Workshop Weak Development Team Books 197

Product Management University

FEBRUARY 25, 2020

What are the Key Best Practices for Adopting Portfolio Product Management? How Does Portfolio Product Management Change the Structure of the Product Organization? Structure product management/marketing so that their market knowledge is stronger than all other disciplines combined. Here’s the best part.

Marketing 130

Marketing Product Management Product Manager Reporting Tools 130

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! In structure by metrics, different teams work to improve different KPIs.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Product Research 93

Userpilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. TL; DR Customer experience (CX) strategies are the plans and practices you put in place to provide positive experiences to customers. Then use this data to tailor your customer interactions based on their needs and preferences.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Product Research 87

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. So what are the best resources to help you get the job done?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Userpilot

NOVEMBER 24, 2022

Here are some best practices for creating a successful customer education program: Use checklists to help users discover core features and activate them. A full-blown SaaS knowledge base is the best way to reduce support ticket volume since it makes information readily available to all users.

Feedback Software 97

Feedback Software Analytic Tools Reporting Tools Data Visualization 97

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question. Book the demo!

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Feedback Software Analytic Tools Research Software Data Visualization 98

Usersnap

APRIL 17, 2021

Make sure to check out this great article about the best programming languages you can learn. The base of most web development is JavaScript & HTML/CSS, so at a beginner level, strengthen your knowledge on these. As you expand your knowledge, you will quickly learn that it’s difficult to gain expertise in all that you do.

Feedback Software 130

Feedback Software Reporting Tools Development Web Development 130

Userpilot

OCTOBER 18, 2022

Product management podcasts are a good way to grow your industry knowledge. The Product Experience is a podcast from Mind the Product and it features some of the best speakers and experts who take part in their meet-ups and conferences. All that considered, how about we check out a few of our favorite product management podcasts?

Analytic Tools 97

Analytic Tools Product Management Product Manager Feedback Software 97

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. User trials need an onboarding phase: you can’t just dump new users into your app without a structure. Product onboarding process best practices to retain users after a trial.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

UX Studio

APRIL 5, 2024

You decide to write a blog post on a specific topic and turn to ChatGPT to help with the writing, ultimately saving a significant amount of time. You type in a simple prompt, such as “Write a blog post about the RITE method.” The best AI writing tools pleasantly surprised us with the high quality of their work.

Research Software 49

Research Software Feedback Software Data Visualization Generative AI 49

UX Planet

FEBRUARY 25, 2024

The biggest challenge is to choose the best resources : we have limited time, attention and money, so in this little guide I’d like to show you my favorite courses. I personally believe that he is one of the best design teachers of our time. If you want to check out Erik’s teaching style first, start here: Erik’s blog (e.g.

UX 87

UX User Testing Customer Experience Banking 87

Product Talk

MARCH 3, 2021

I am such a huge fan of these practices to help facilitate good decision-making in my teams. I want to help more and more teams take advantage of these practices. She’s really good at bringing change to an organization and helping teams adopt their discovery practices. Melissa, do you want to go ahead and say hello? Tweet This.

Product Research 163

Product Research User Testing User Friction Research Software 163

Userpilot

DECEMBER 19, 2022

B2B marketing strategies tend to use a flywheel model rather than a funnel structure. B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. What is B2B marketing? B2B vs. B2C marketing.

B2B 104

B2B User Testing Research Software Analytic Tools 104

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Modals are great at attracting attention but, because they take up so much space, it’s best to use them scarcely to avoid being too intrusive.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Customer empathy is not limited to empathy in customer service. It goes beyond positive brand experience.

User Testing 97

User Testing Product Research Customer Feedback Customer Experience 97

UX Planet

DECEMBER 11, 2023

Inga’s list in particular was the Medium blog post I would reference multiple times a week. Also, based on my own experience, most hiring managers are looking for qualities or soft skills that go beyond the online course certification. This can be invaluable for someone who has 0 knowledge about design or working in tech.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

PMLesson's Ace the PM Interview

OCTOBER 29, 2021

Individual SWE roles can differ dramatically based on the company. Whether your interview focuses on System Design , Data Structures, or Algorithm questions , our SWE mini-guide will give you a better idea of where you stand as a candidate. Data Structures Store a list of numbers as a single number. So, let's get to it!

Software Engineering 52

Software Engineering Software Review Engineering Technical Review 52

Intercom, Inc.

JUNE 26, 2019

For almost as long, I’ve been working behind the scenes, helping colleagues hone their material and practice their delivery. Talks serve many practical purposes. In particular, they help you connect with the community, build personal relationships with folks in relevant industries and share knowledge with other people. “If

Feedback Software 215

Feedback Software Education Presentation Events 215

Product Talk

DECEMBER 6, 2017

If you’ve been reading Product Talk for a few months, you probably remember that this past October, Teresa announced a brand-new Continuous Interviewing course in her blog post, “This Keystone Habit Will Fuel the Rest of Your Continuous Discovery Habits.”. I’ll give you a quick recap. – Tweet This.

User Testing 108

User Testing Customer Feedback Product Research Customer Experience 108

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Number of visits analytics in Userpilot.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Customer Experience 94

Modus Create

JULY 13, 2021

Create a Knowledge Base. Creating a knowledge base isn’t a one-time project but a mindset. With practice, consolidating and sharing information can become second nature to your team, laying the foundation for seamless asynchronous communication. . Despite our best efforts, we can’t avoid emergencies.

Product Research 98

Product Research Feedback Software Feedback Loop Customer Experience 98

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. Best if they can be personalized for different user segments. G2 rating: 4.6

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Interactive tours.

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Analytic Tools Onboarding KPIs Feedback Software Framework 96

The Product Manager Coach Blog

MAY 5, 2023

In this blog post, I’ll explore the benefits of a product management mentorship program and how it can help product managers of all levels achieve their career goals. A mentor serves as a role model, offering insights and practical advice to help the mentee grow and develop professionally or personally. What is Mentoring?

Data Visualization 52

Data Visualization Customer Feedback Product Management Product Manager 52

The Product Coalition

AUGUST 12, 2019

First principles thinking and empiricism go hand-in-hand: If all knowledge is achieved through experience and can be described by categories and sub-categories, the smallest sub-categories in any domain?—?its Follow me on Twitter and subscribe to my blog Age of Product ?? Read more: Was Aristotle an Empiricist? its fundamentals?—?can

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Agile Finance Advertising Reference 107

Product Talk

APRIL 8, 2020

Welcome to the latest installment of Product in Practice! They chose an opportunity based on feedback from customers, but quickly realized it wasn’t worth pursuing. They then used other continuous discovery practices to choose a new target opportunity , identify solutions, and launch experiments —all within a week.

Product Research 264

Product Research User Testing Research Software Data Visualization 264

Userpilot

AUGUST 2, 2023

This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. The ideal engagement strategy is measurable and has room for improvements based on customer needs. Determine the flow that works better and implement it for the rest of your customer base.

Feedback Software 90

Feedback Software User Testing Customer Experience User Friction 90

Imaginary Cloud - Design

MARCH 31, 2022

User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice. Creating innovative and original solutions will set you up right to reach a broader consumer base. What is the Product Design Process?

User Testing 81

User Testing Research Software Feedback Software Product Research 81

Product Talk

SEPTEMBER 9, 2020

The people in these roles don’t always come from a product background, so they may need guidance to understand the essentials of product management and what best practices look like in the real world. Petra is open and generous with her knowledge. We’re both writing books this year… Best year to write a book.

Feedback Software 186

Feedback Software User Testing Product Research Research Software 186

Product Talk

FEBRUARY 10, 2021

I help Teresa out with content for the Product Talk blog. Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. I’m Melissa. I also help out with these webinars.

Product Research 289

Product Research Data Visualization Research Software Analytic Tools 289

Userpilot

APRIL 25, 2022

That’ll give you the best chance to surface actionable steps to improve things. The best product managers have a deep understanding of customer needs – and friction logs are an incredibly powerful tool for building that sort of user empathy. What does that look like in practice? Identify and fix bugs in the product.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

The Product Coalition

OCTOBER 12, 2020

Despite better knowledge, changing an organization into a learning one that embraces experimentation and failure is not in everybody’s best interest. Also, we have an idea, backed by one of the most robust findings in social science, what drives the individual knowledge worker. Your support means the world to me! Patton style?—?

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Agile Reporting Tools Customer Experience Feedback Software 109