Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. Click here to read the blog. Gainsight Elements: The Science of Customer Success.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Mixpanel

APRIL 18, 2024

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. And there are several reasons why.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs 90

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 90

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Books 80

Books Blog Feedback Software User Testing 80

Product Innovation Educators

AUGUST 29, 2016

He started the On Product Management blog and has been a career product manager, working in Toronto, Canada and Silicon Valley. He is also a frequent speaker at product management events, including ProductCamps. I saw a presentation Saeed did on the topic of successfully using product management metrics.

Product Management 49

Product Management Product Manager Management Management 49

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics?

Onboarding KPIs 97

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 97

Andrew Chen

FEBRUARY 26, 2024

I met tons of incredible people, some of whom went on to create major products and found unicorn companies. Why were there so many consumer successes in the Bay Area but not elsewhere? Having a “thing” That said, the conversations are more productive when you have “a thing.”

User Testing 123

User Testing Customer Experience Blog Events 123

The Product Coalition

APRIL 8, 2024

Product management is an attractive career path, and getting into the field is harder than ever. Why is product management an attractive career? For starters, product Managers generally have attractive salaries. Built In lists the average Product Manager salary at $128,820. What does it take to be a good product manager?

Product Management 108

Product Management Product Manager Customer Experience User Friction 108

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. Book the demo!

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Johanna Rothman

MARCH 21, 2024

Then, in Part 2 , I asked those unemployed agilists to review their functional skills, the skills people need to do a product development job well. That's why I then asked people to review their product-oriented domain expertise and agile-focused domain expertise in Part 3. Successful agilists don't expect managers to change.

Software Review 96

Software Review Agile Product Research Feedback Loop 96

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Dashboard 91

Business of Software Conference

OCTOBER 23, 2019

How does your company’s product provide a solution for the pain points of your target customers and how do you talk about it through the sales cycle? Her main suggestions were not to cascade OKRs from the top of the business down to the individual, and to ignore the actual metrics of the measurement to start, and focus on measuring.

Blog 45

Blog User Friction Customer Experience Events 45

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

The Product Coalition

MAY 3, 2022

In this blog, I’ll talk about the steps that I as a Product Manager at Youtube would take to do this. Deciding on a specific goal as a success metric Here, I could go for either an engagement metric or a revenue metric. It is easy to forget about creators but they form an important part of this metric too.

Reporting Tools 130

Reporting Tools Product Management Product Manager Customer Feedback 130

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Awareness stage.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Average salary: $151,254/yr. Average salary: $111,208/yr.

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Intercom, Inc.

MARCH 9, 2022

In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.” Driving great customer outcomes while ignoring business outcomes doesn’t make a successful company”.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

Gocious Blog

APRIL 9, 2024

Product roadmaps are essential tools to help manufacturers of all sizes navigate the ever-evolving landscape of innovation and development. The value that dynamic roadmaps deliver will depend on how product teams manage those roadmaps.

Roadmap 82

Roadmap Leadership Development Management 82

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 141

User Testing Feedback Software Product Research Research Software 141

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. It introduced original content production, creating critically acclaimed series like “House of Cards” and “Stranger Things.”

Analytic Tools 100

Analytic Tools Entertainment Customer Experience Data Visualization 100

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Product Research Customer Feedback 97

Userpilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. That’s understandable!

Feedback Software 79

Feedback Software Customer Feedback User Testing Customer Experience 79

The Product Coalition

SEPTEMBER 5, 2022

This reinterpretation of the Opportunity Solution Tree helped me bring the product mentality to conversations successfully. Not all companies do Product management (Product) the same way. If you’re interested in the core material, check out her original blog post. Reader discretion is advised.

Product Research 112

Product Research Software Review Data Visualization User Testing 112

Userpilot

JUNE 30, 2023

It enables them to reach audiences across the globe to drive market expansion and product growth. Track where most of your current customers come from or where similar products are successful. Website copy, in-app communication , product documents, or legal content are often good places to start.

Research Software 88

Research Software Analytic Tools User Testing Onboarding KPIs 88

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie.

Onboarding KPIs 80

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 80

Userpilot

OCTOBER 5, 2021

How do they compare to metrics ? A metric is a different level of data tracking – use these to help you understand health metrics. All key performance indicators are metrics, but not all metrics are KPIs. Keeping something static (like keeping a metric at a particular number) is not a key result.

Onboarding KPIs 145

Onboarding KPIs Analytic Tools KPI Customer Experience 145

Mind the Product

JUNE 30, 2020

Working in product is a dream job for lots of people but sustaining a dream career certainly isn’t without challenges. The post Forever Employable – Jeff Gothelf on The Product Experience appeared first on Mind the Product. The shipping of the product is the beginning of the conversation with your target audience.

Product Research 209

Product Research Feedback Software Technical Review UX 209

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. OKR vs KPI vs Metrics. OKRs vs metrics vs KPIs.

Feedback Software 104

Feedback Software Onboarding KPIs Reporting Tools Product Research 104

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics?

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 85

Gocious Blog

JANUARY 26, 2024

Every organization needs to decide which metrics they will track and measure. These metrics are indicators of your company's internal health, the performance of your products on the market, and the efficiency of your processes.

Agile 80

Agile Definition Marketing Development 80

The Product Coalition

APRIL 12, 2022

Photo by Thibault Penin on Unsplash Netflix’s Recommendation Engine (NRE) has had a huge part to play in the success of the OTT giant. The Vice President for Product, Todd Yelin mentioned that the rating system was removed because it feels “very yesterday”. How can Netflix measure the success of this new feature?

Reporting Tools 139

Reporting Tools Data Visualization Customer Feedback Customer Experience 139

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Quantifying user interactions and analyzing engagement provide insights necessary for informed decisions, enhanced competitiveness, and superior product development. Navigating Matters of the HEART? Retention 5.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. This decision not only allowed him to focus on what he excelled at but also contributed to his personal satisfaction and the success of the company.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What is the goals-signals-metrics process?

Onboarding KPIs 96

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 96

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. TL;DR Marketing and sales teams have different goals, which is why they often have different data sources or metrics. This will help you measure loyalty, spot trends, and drive product-led growth.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Reporting Tools 95