UX Planet

JULY 2, 2025

It sparked itself due to repeated occurrences of utilizing some applications that produced substantial frustration on my part, and that propelled this reflection on what it means to respect your users, cultivate a positive customer experience, and why some brands don’t care in the least about digital commitment levels with their users.

Feedback Software 74

Feedback Software Research Software User Testing Customer Experience 74

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. As you’ll be able to see after going through this exercise, simply letting people leave any feedback they want on the app store isn’t useful or productive. Why is this? NPS+ does just that.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. He was super nerdy, super technical and definitely wanted to look at problems from all angles and figure out how to solve them. But a big part of it was just how I grew up. What features does it have?

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

The Product Coalition

OCTOBER 21, 2020

The AIDA acronym represents the four progressive stages in this model for A ttention, I nterest, D esire, and A ction that occur from the very first moment a consumer is aware of a product or brand to the actual moment the purchase is made. Unfortunately this is a limitation due to the unavailability of the conversion data.

Data Visualization 168

Data Visualization Analytic Tools User Testing Construction 168

Intercom, Inc.

JULY 5, 2018

I help source and complete deals, and I perform due diligence on deals. We’re not into B2C, we’re not into IoT, we’re not in health tech; we’re hyper-focused, and that’s also what allowed me to step into this role after being an operator for the last 20 years. Have everybody brainstorm and get creative.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Mind the Product

APRIL 24, 2018

So, while developers were fixing bugs, we started to challenge our critical product pillars by reviewing our answers to the main product questions: Who is our customer? We had some fantastic beta/influencer responses before the public launch, from thousands of tech enthusiasts, influential early adopters and Mac fans.

User Testing 161

User Testing Customer Feedback Customer Experience Data Visualization 161

Intercom, Inc.

JULY 5, 2018

I help source and complete deals, and I perform due diligence on deals. We’re not into B2C, we’re not into IoT, we’re not in health tech; we’re hyper-focused, and that’s also what allowed me to step into this role after being an operator for the last 20 years. Have everybody brainstorm and get creative.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. This is what we did. 2012 – the Inception.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. out of 5 stars.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

Mixpanel

DECEMBER 3, 2020

In a world rife with product parity and seemingly unending consumer choice, what separates the great brands from the good ones? Brands winning the war of experience are bringing in 5.7 With so much at stake, brands must maximize the value inside their data and leverage the full power of their growth stack. Customer experience.

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Research Software 111

Modus Create

MAY 20, 2025

It involves manually reading many posts or reviewing searches tied to multiple keywords, sifting through numerous irrelevant posts, creating Jira tickets for relevant issues, and ensuring that nothing falls through the cracks. I decided to face it head-on by putting myself, the least capable technical talent, on the job.

Analytic Tools 40

Analytic Tools Software Review Technical Review Data Visualization 40

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. As a tech journalist, Kevin has been witnessing the evolution of the tech industry for more than 20 years. It’s due to come out in January.

User Testing 205

User Testing Technical Review Books Customer Experience 205

The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. Tips for communicating with Marketing include involving them early and often to perfect your messages for sales and producing succinct sound bites rather than technical specifications.

Enterprise 155

Enterprise User Testing Feedback Software Technical Advisors 155

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Critical for their expansion, doing so also established current tech trends. How can tech and available data enhance research initiatives? Google’s fun, multi-colored brand and simple search bar was a breath of fresh air.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

UX Planet

DECEMBER 19, 2023

The topic for this article came about recently, since one of the applications I worked on 13 years ago (technically speaking, I started working on it 13 years ago, and that particular engagement continued for 2 years), is still actively being used in a facility that I go to almost on a daily basis.

Feedback Software 98

Feedback Software User Testing Analytic Tools Research Software 98

Mironov Consulting

MARCH 26, 2022

Which top initiative should we postpone for today's brand-new item?" " "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll  And execs can't spend 70 hours reviewing 70 sets of product docs.  So

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Where would the world be without the lasting impact of Voice Tech Global? CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

Userpilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. The goal is to meet and exceed customer expectations at every stage, from initial brand awareness to advocacy and loyalty. When implemented effectively, it transforms businesses.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

SEPTEMBER 9, 2021

Here's a sobering truth: an attractive welcome page design can sometimes be the difference between a customer quitting your app on Day 1 or becoming a long-term brand advocate. Allow us to share with you our ingredients for a great welcome page: the content, the visuals, and the technical side. Reviewing demo content.

Software Review 98

Software Review Customer Experience User Testing Technical Review 98

PMLesson's Ace the PM Interview

MAY 19, 2020

This is an opportunity to learn about how the company does product management, and may even include a trip to learn about the tech industry in various markets! First, a recruiter will review your resume. This can range from making a presentation on a project of yours to completing a product exercise.

User Testing 98

User Testing Product Management Product Manager Analytic Tools 98

Split

FEBRUARY 10, 2022

Say your customers book a holiday or review their retirement plan only once a year. For example, it might increase entitlement, it could affect the brand positively, it could drive stories about exceptional situations where a better service was helpful. Keep Technical Debt Under Control. Learn More About the Holdback Pattern.

Customer Experience 106

Customer Experience User Testing Software Review Product Research 106

Intercom, Inc.

JULY 25, 2019

” So the way this would’ve worked in the past, years ago, where we didn’t have these principles, there might be a design review or product review in a project and we start asking questions like, “Have we shown us to customers? Des: Also our UI isn’t inherently a part of brand, in some sense. What did they say? Paul: Right.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

ProductPlan

MARCH 17, 2020

Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy. Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Product Vision. Market research.

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

The Product Coalition

SEPTEMBER 3, 2019

It’s now a vital capability for brands and it’s forecasted to total 100 million jobs by 2050. They were an enriched, jam-packed three days so here’s my attempt of summarising 300 slides, umpteen exercises and an unhealthy amount of post-it notes. It’s misunderstood by many to solely be the interactions on a screen to get from A to B.

User Testing 60

User Testing UX Product Research Technical Review 60

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Critical for their expansion, doing so also established current tech trends. How can tech and available data enhance research initiatives? Google’s fun, multi-colored brand and simple search bar was a breath of fresh air.

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

Arkenea

JUNE 28, 2025

No matter what your product or service offering is, the landing page of your SaaS website is most likely the customer’s first point of contact with your brand. The space available above the fold is limited due to the screen dimensions; the question that most frequently arises is what elements should be included above the fold?

Analytic Tools 52

Analytic Tools Research Software Data Visualization User Testing 52

The Product Coalition

JUNE 13, 2019

But first, let’s review what tailoring your resume implies. Mistake #2: Inappropriate language: Everybody knows that tech is different. Mistake #3: Boasting : Another misconception, this time usually played for laughs, is tech leaders’ tendency to aggrandize their own achievements. What is this for again?

Positioning 66

Positioning Technical Review Product Management Product Manager 66

Usersnap

FEBRUARY 19, 2019

It can easily make or break brands. Successful brands globally are increasingly using Crowdtesting for flawless products. Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. You can collaboratively have a problem-solving exercise.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

All About Product Management

MARCH 25, 2007

One thing is certain regardless of company demographics the job of the Product Manager can be overwhelming - a view shared by comments made by pragmaticmarketing.com review on Alyssa.S I’m half way through this exercise: I solicited feedback from all my key stakeholders: MD, line manager, business owners, e-marketing etc.

Feedback Software 54

Feedback Software Technical Review Product Management Product Manager 54

PMLesson's Ace the PM Interview

MAY 19, 2020

Even though the role is very versatile and one of the least standardized roles in tech companies, there are core sets of skills you can develop to be in a good position to become a strong Product Marketing Manager. Here are some exercises that might help boost your creative skills: Think about some products you use often.

Product Marketing 52

Product Marketing User Testing Marketing Technical Review 52

PMLesson's Ace the PM Interview

MAY 13, 2020

So here at Exponent, we've come up with a potential structure and tips for you to follow to increase your chances of pivoting into a career in product management if you've never worked in tech or a product adjacent role before. This book contains simple and helpful exercises that can help you get started on your PM interview prep journey.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. AI product managers share several responsibilities and functions with technical product managers. This is a plus when coordinating with the technical team.

Artificial Inteligence 52

Artificial Inteligence Technical Review Research Software Analytic Tools 52

Amplitude

OCTOBER 4, 2017

And this isn’t just in tech. Because they’re really a tech company disguised as a cycling brand. Yes, they sell exercise equipment, but what they really sell is an experience. And they control every touchpoint of the consumer journey, from the purchase, to the exercise classes done with that bike.

User Testing 71

User Testing Research Software Data Visualization Analytic Tools 71

Mixpanel

APRIL 18, 2024

Writing up the press release for your theoretical new feature can be a helpful exercise here. And other technical gotchas… We have to be ready with answers for any questions that our customer success, support, solution engineers, sales, and post-sales teams might get. For example: What is the feature? Who is it designed for?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

PMLesson's Ace the PM Interview

NOVEMBER 10, 2021

As you can imagine, being one of the biggest tech companies, this engineering internship program is a favorite for many students. There they can contribute to solving the business challenges facing the tech giant with real Googlers. This could be anything from branding, product, or growth marketing.

Technical Review 52

Technical Review Feedback Software Customer Experience Engineering 52

eG Innovations

MARCH 26, 2020

Customer experience has been defined as the quality of all a consumer’s encounters with a company’s products, services, and brand. While business processes are increasingly underpinned by technology, customer journey mapping is often the place where entire business models can change. Customer Journey Mapping.

Customer Experience 52

Customer Experience User Testing Customer Feedback Reporting Tools 52

UX Planet

SEPTEMBER 11, 2024

It captures the critical elements of the user experience and articulates the “winning idea” by focusing on the experience and downplaying the technology required to build it. Exercise 3: Forge Connections with Special Uplifting Moments Ever noticed how some people can leave you feeling drained, tired, and down?

Research Software 52

Research Software Feedback Software Analytic Tools Data Visualization 52