Product Innovation Educators

JANUARY 15, 2024

Prior to SCAD, Paul spent 25 years in the corporate world leading world-class digital and user experience design teams, primarily in e-commerce, most notably with The Home Depot and Barclays. Several years ago they came to use wanting to rethink the outdoor dining experience. This is not student work they’re getting.

User Testing 284

User Testing Product Research Customer Experience Research Software 284

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Solution & Example : Designing with colorblind users in mind (e.g., A ratio of at least 4.5:1

UX 101

UX Research Software Data Visualization User Testing 101

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. I find that the framework is best suited for products that are affected by a significant amount of uncertainty and change.

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Product Research Feedback Software Research Software User Testing 382

UX Planet

MARCH 4, 2025

customers who had a smooth experience with a product or service). One good framework to try is GoogleHEART. Google HEART framework. Self-reported data is alwaysreliable Many organizations believe that the best way to learn about users is to ask them directly. What you think users do vs what users actualydo.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

User Testing 97

User Testing Customer Experience Product Research User Experience 97

Userpilot

SEPTEMBER 29, 2022

In this article, we will be discussing everything you need to know about the growth engineering framework and its processes. Growth engineers adopt the AARRR framework to track user behaviors and improve the product experience. Growth engineering framework for growth teams. Let’s get started! Acquisition.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

SEPTEMBER 18, 2024

In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage. What is the AARRR metrics framework? AARRR, also known as pirate metrics , is a framework companies use to drive product growth. AARRR metrics framework background: Who created it and why? AARRR framework.

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Onboarding KPIs Framework Data Visualization Analytic Tools 105

UX Studio

AUGUST 1, 2017

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? They represent a product’s user experience, which is hard to quantify, but some useful frameworks can help.

Customer Experience 81

Customer Experience User Experience User Testing Analytic Tools 81

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. In fact, most brands only hear feedback from about one percent of their customers.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Lead with this so that users understand within their first minute of using your app how it will make their lives meaningfully better. Source: Excerpt of Ladder onboarding screens 5.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral.

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User Testing Product Research Research Software Data Visualization 59

Intercom, Inc.

APRIL 12, 2018

We also cover why Dribbble has remained invite-only, how grassroots events have grown the Dribbble brand, and much more. Dribbble team page for the Intercom Brand Design Studio. One of the investments we’re making is carving out a proper user experience research function in our internal design team.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

NOVEMBER 30, 2023

User experience surveys User surveys are one of the most popular research methods. You can easily trigger them inside the app or deliver them online to thousands of users at once. Users are often unable to articulate their reasons clearly or simply don’t know why they act in a particular way.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Mind the Product

APRIL 26, 2020

For those researchers, it was like having a brand new recipe to cook, without knowing most of the ingredients. We noticed that our users were following previously identified patterns of problem-solving and identified gaps between the user needs and our current product, which we translated into additional problem statements.

Research Software 195

Research Software Feedback Software User Testing Product Research 195

Intercom, Inc.

NOVEMBER 11, 2021

They’re most famous for writing The Elements of User Onboarding and for breaking down, step by step, how some of the world’s most popular brands handle their onboarding experiences at UserOnboard. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Mind the Product

OCTOBER 7, 2019

Gerard Dolan is a Customer/User Experience and Product Design Consultant. In this Toronto ProductTank talk he illustrates the power of experience mapping, answers the questions of what it is, why we do it and the value of doing it by exploring: The types of experience maps. The experience mapping process.

Customer Experience 151

Customer Experience Advertising Consulting Framework 151

Innovatemap

JANUARY 27, 2025

Engineers have created the frameworks and models that power AI. Were not engineers, were product and design experts and our approach is relatively simplea deep partnership between product management (PM) and user experience (UX). They build the tools, the platforms and the systems that make something like the internet a reality.

UX 52

UX Entertainment Advertising Customer Experience 52

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. Designers have designed themselves out of the equation.

Research Software 94

Research Software Analytic Tools Data Visualization Web Developers 94

Userpilot

NOVEMBER 7, 2024

moments” : Pinpoint those specific instances where users experience the true value of your product. We’ve gathered five examples from leading brands that are transforming customer experience with their products. Focus on “Aha! moments are crucial for driving engagement and conversions.

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Demo Analytic Tools Feedback Software Research Software 103

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research focuses on the digital user experience and the interaction between users and brands, products, or services.

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User Testing Product Research Data Visualization Customer Feedback 158

UX Planet

DECEMBER 6, 2024

Well, you hit two birds with one stone, significantly enhancing both the user experience and the overall effectiveness of the learningprocess. Here are some key advantages: Improved user engagement: A well-designed application captures users attention and keeps them engaged.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MAY 30, 2025

Validating one with the other gives you the whole picture and confidence to make decisions that improve users experience. Use these methods to collect qualitative data: In-app surveys : A tool like Userpilot lets you trigger surveys in your mobile app based on user behaviour and collect contextual feedback with logic conditioning.

Onboarding KPIs 88

Onboarding KPIs Feedback Software Analytic Tools Research Software 88

Intercom, Inc.

OCTOBER 22, 2019

So in this guide, you’ll learn how to cut through the confusion to plan and create a cohesive onboarding experience that leads to high conversion and high retention rates. What a good multi-stage onboarding framework looks like. framework – click to expand. Set your users up for long-term success. We created the C.A.R.E.

Onboarding KPIs 200

Onboarding KPIs Customer Experience Messaging Framework 200

UX Planet

SEPTEMBER 22, 2024

As designers, whether in content or UX, it’s our job to capture attention quickly and ensure the site structure is intuitive, aligns with your brand and effectively tells your story. Why site architecture matters When designing a website, it’s easy to focus on visuals, content, and branding.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

UX Planet

AUGUST 16, 2024

Here, we will outline a systematic framework for creating a project plan for redesigning websites. This framework will provide a strong foundation for creating your website redesign roadmap in the future. Has your company’s brand identity evolved, calling for a total website redesign to reflect those changes?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. I am a user experience practitioner from the day I started thinking about life.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Mind the Product

DECEMBER 18, 2019

All of them are accountable for a squad (about five developers and one user experience professional). Does a product manager need to know about online marketing, brand building, understand a P&L statement, or machine learning algorithms? Expert Analysis and Benchmarking.

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Weak Development Team Feedback Software Research Software Development 162

Reveal

FEBRUARY 20, 2025

Angular is a popular framework for building dynamic web applications. This will allow your team to focus on the user experience rather than re-building complex features from scratch. This makes it slightly more challenging for the dashboards to deliver a smooth, responsive user experience.

Embedded Analytics 59

Embedded Analytics Data Visualization Dashboard Analytic Tools 59

Mind the Product

JANUARY 6, 2020

Here is a framework that I often use when considering how to apply automated decision-making: Along the y axis, routine scenarios happen in high frequency and have low variability in how they unfold, while nuanced scenarios seldom occur and could contain hard-to-replicate subtleties. AI-enhanced UX Example. Trip Duration Estimation.

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Artificial Inteligence Data Visualization Product Management Product Manager 176

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions. Supporting tech.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Mind the Product

SEPTEMBER 25, 2017

This growth demonstrates that both users and product teams are realising value from embedded analytics. What’s more, 94% of product managers and developers reported that embedded analytics helps them improve customer satisfaction, and 99% said it helps them improve the user experience. But what works?

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

Userpilot

MARCH 9, 2025

Usability testing: Observe users as they interact with your product to identify usability issues and collect feedback on user experience. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. ” So the goal is to save time and improve efficiency.

Research Software 82

Research Software User Testing Analytic Tools Feedback Software 82

Userpilot

JULY 31, 2023

Approaching experiments in your company can be quite risky and thus hard to justify for your leadership team—especially if you’re new to conversion rate optimization (CRO). This means you need to follow a good framework and track the right metrics if you want to prove your success. Expand brand recognition?

Onboarding KPIs 98

Onboarding KPIs User Testing Product Research Analytic Tools 98

Product Talk

NOVEMBER 15, 2023

Maybe there’s instability issues or triaging of bugs or user experience debt issues that have come up. The key is to work one habit at a time, rather than trying to adopt the whole framework at once. This is a situation where a team is having to respond to the sales team, the support team, maybe even the marketing team.

Product Research 325

Product Research Customer Experience Data Visualization User Testing 325