Department of Product

OCTOBER 5, 2023

NN Group) Case studies – How Lyft’s engineering teams preserve data quality High-quality data is necessary for the success of every data-driven company. If we keep to this metaphor, we know the critical place to focus is that 20% differentiation. Easy design fixes improve the usability of these UI elements. (NN

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Andrew Chen

JUNE 4, 2018

It’s highly dependent on both against external forces – competition and platform – as well as the leadership team’s psychology when things get unsustainable. It’s much harder to fix the underlying issues – creating real moats, product differentiation, doing deeper adtech integrations.

Startups 111

Startups Marketing Customer Experience Customer Feedback 111

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Human-First Customer Success.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. Now, I am paid to do this full-time.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. Now, I am paid to do this full-time.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Gainsight

APRIL 16, 2019

In January, as a result of a merger, I started to search for a customer success leadership position. The easiest way to move into leadership is by being promoted at your current company. My experience says that for every 20 CSM openings there is one in leadership. With that in mind, you have a mutual goal.

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

Product Bookshelf

MARCH 6, 2016

Is the target market commoditized or differentiated? Small case studies are included in the book to illustrate how executive and sales leaders view this challenge. Value Added. In a Value Added culture, the customer recognizes their need, wants to find a solution, and is focused primarily on finding the right option.

User Testing 54

User Testing Education Books Technology 54

Userpilot

JANUARY 20, 2024

Message maps allow organizations to differentiate themselves effectively from competitors by creating clear and distinct messaging that highlights the brand’s or product’s unique value proposition. Conducting competitor analysis enables you to identify key differentiators and identify effective messaging strategies.

Messaging 76

Messaging User Testing Research Software Analytic Tools 76

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. The four actions open up new value-cost frontiers by helping companies disentangle the trade-off between differentiation and low cost. Competitors struggle to replicate differentiated value propositions without high costs.

Analytic Tools 65

Analytic Tools Data Visualization Feedback Software User Testing 65

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. The four actions open up new value-cost frontiers by helping companies disentangle the trade-off between differentiation and low cost. Competitors struggle to replicate differentiated value propositions without high costs.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

UX Studio

JANUARY 17, 2024

She practices thought leadership and leverages her diverse expertise to mentor designers, guide leaders, and provide strategic counsel to startups. Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. So I wouldn’t even differentiate that.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

The Product Coalition

MARCH 24, 2021

As Kim Garst states in her quote, the fundamental principle to win first reference customers in the mainstream market is to target a specific niche market as your point of attack and focus all your resources on achieving the dominant leadership position in that segment as quickly as possible. Marketing Success Through Differentiation?—?of

User Testing 130

User Testing Research Software User Friction Customer Experience 130

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

JANUARY 26, 2021

Those are the differentiators.” — Dan Pink, Atlassian interview By painting a picture of a world that had transitioned to sustainable energy, Musk was giving his employees a unified sense of meaning, reinforcing what sits at the centre of providing purpose? Dan Pink’s Motivation 3.0 The first day is all about the current state ?—?where

Vision 183

Vision Product Research User Testing Workshop 183

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. So that’s proper case study there. I mentioned that I love stories and case studies, and for me, those work well.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

The Product Coalition

MAY 11, 2022

From user problems to customer problems In enterprise software, you differentiate between the ones who buy your product (i.e., Therefore, Ben and Blair differentiate between customer and user problems. by using case studies, or examples from references with ROI). customers) and the ones who actually use your product (i.e.,

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

Mind the Product

APRIL 12, 2017

Also, identify a friendly client willing to test/try this with their environment or setting as an early adopter and one that will be open to sharing their story of success in a public case study or press release. All that cost is something you could have put towards building differentiated value. Andre Piazza.

Reporting Tools 119

Reporting Tools Feedback Software User Testing Customer Experience 119

Product Bookshelf

SEPTEMBER 8, 2016

However, price is most likely not the only thing that differentiates you from your competitors. Price can also help achieve a key company strategy: cost leadership, market share, and niche leadership. Price can directly impact profit, but the authors warn against pinning the entirety of your pricing approach on profitability.

Airlines 48

Airlines Travel User Testing Differentiation 48

Product Talk

MARCH 14, 2018

Amy: Hunches, directives from leadership, and sometimes things we uncovered in discovery with our users. Leadership sees the importance of keeping our squad intact and instead of moving us to different teams they’re giving us different problems to solve. What was your life like before coaching with Teresa? Stick with it.

Product Research 179

Product Research User Testing Research Software Customer Experience 179