Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. Our annual deep dive into mobile consumer engagement. Watch the full webinar here or continue below.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Alchemer Mobile

APRIL 28, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. These changes were driven by a variety of unprecedented factors due to the coronavirus epidemic and generally had a fluctuating impact on the category.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. Rather than matching exact terms and requiring specific field values as inputs, it interprets and understands user queries, pinpointing the desired types or categories.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Today, businesses need a modern way to deliver fast, personal, and real-time communication to their customers.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Product Talk

OCTOBER 11, 2023

We tend to make assumptions in five different categories: Desirability assumptions Viability assumptions Feasibility assumptions Usability assumptions Ethical assumptions To illustrate these five types, let’s set up a context for our examples. Viability assumptions address why we think a particular solution will be good for our business.

Feedback Software 276

Feedback Software User Testing Technical Review Product Research 276

Userpilot

MARCH 14, 2024

We also cover: Customer analytics categories. TL;DR Customer analytics or customer behavior analytics is the practice of collecting and analyzing customer data to make better business decisions. There are four categories of customer analytics categories. Teams across your business can benefit from customer data.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Customer Experience 101

Alchemer Mobile

MAY 18, 2022

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Brands in Business Services had varied experiences in 2021. Below is a short summary of how Business Services apps fared in 2021. Summary of Business Services Apps in 2021. Shifted emotions by subcategory.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Business Services. Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Food and Drink. Healthcare. Personal Services. Media and Entertainment.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

The Product Coalition

FEBRUARY 19, 2023

Here’s a metaphor I heard among B2B companies: “We are going to combine features X, Y, Z, and we will become a Swiss pocket knife of market category ABC!” “The A Swiss knife serves a backpacker, business bundles usually try to please users from different parts of the organization. Think of a “Swiss pocket knife.”

B2B 125

B2B User Friction Customer Experience Startups 125

The Product Coalition

JUNE 10, 2022

Not having clear, concise product categories, subcategories and navigation, is painful for customers. The majority of customers want to see a variety of options in that category so that they can pick one per their budget. Product categories should be above all recommendations, marketing flyers or past purchase information.

Onboarding KPIs 136

Onboarding KPIs Customer Experience User Friction Product Management 136

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Food and Drink app ratings and and reviews were slightly higher than macro averages across both iOS and Android, particularly within the Restaurants category.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Product Innovation Educators

MARCH 4, 2024

The energy drink is one of the fastest growing segments in the beverage category. Even though beer and non-alcoholic drinks seems like the same category, there are different consumer behaviors, regulations, and commercial practices involved. Molson Coors is an organization with an amazing ecosystem to scale business.

User Testing 111

User Testing Vision Naming Branding 111

Alchemer Mobile

MARCH 16, 2021

This year, we expanded the number of app categories included in our data to give an industry-specific point of view to mobile app engagement strengths and weaknesses. App categories include Media and Entertainment, Finance, Food and Drink, Healthcare, Personal Services, Shopping, Travel, Utilities, Business Services, and Education.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Userpilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. HubSpot's combined navigation allows detailed content exploration within major categories through a hierarchical structure.

Feedback Software 103

Feedback Software Research Software Data Visualization Product Research 103

Alchemer Mobile

MARCH 23, 2021

According to research from Appsflyer and MixPanel , average 90-day retention for mobile apps across categories is somewhere between 20-30%. Retention by App Category. Retention varied quite dramatically between categories. Despite a year like no other, many apps across categories enjoyed incredible retention rates.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. Our Best Usability award for the Digital Adoption Platform category is a new one for the trophy case. Julieta G, CSM, Small Business. “I

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118

UX Planet

FEBRUARY 21, 2024

Define Goals and Objectives Understanding the goals of your business and the needs of your users is foundational. The architecture should be aligned with business objectives (like increasing sales or promoting user engagement) and ensure it meets user expectations for an intuitive and satisfying experience. Image by NNGroup.

Information 71

Information User Testing Data Visualization Product Research 71

Alchemer Mobile

FEBRUARY 18, 2021

For the travel category, the data looked vastly different than any other industry. In fact, a new “Helpfulness” category was added to Apple’s 2020 awards. This seeps into every aspect of the business from in-app communication to marketing campaigns and more. Again, this makes it more personal and less transactional. Helpfulness.

Travel 230

Travel Feedback Software User Testing Strategy 230

Alchemer Mobile

MAY 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Personal Services category. Because such a high number of consumers in this category shifted emotions in 2020, there is a big opportunity for brands to help proactively influence the outcome.

Data Visualization 147

Data Visualization Reporting Tools Feedback Software User Testing 147

The Product Coalition

JUNE 18, 2023

The legislation is based on a comprehensive AI definition and the associated risk categories. Each AI system is classified into risk categories — Prohibitive, High, Low, Minimal, and General Purpose AI systems. They have classified compliance under four categories.

Research Software 114

Research Software Artificial Inteligence Systems Review User Testing 114

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. A big win in the Shopping apps category is that, collectively, there were few consumers who shifted from Fan to Risk (-2%, macro average is -4%).

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. But we do think that it is a pretty indicative list of apps across a lot of different categories, and does show a lot of trends for the mobile space in general.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Alchemer Mobile

SEPTEMBER 3, 2020

Below, you see two apps in the Travel category , but the industries are different. In terms of traffic and usage, apps in the Shopping and Retail category have seen major disparity based on industry. Advice for mobile apps in the Retail and Shopping category: Proactively ask for feedback from customers.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

MAY 28, 2019

Customer centricity and engagement are the hot topics of this year’s business conversations, especially for apps in the Lifestyle category. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. 3 tips for Lifestyle apps.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. But the category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior varies dramatically between industries.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

UX Planet

JANUARY 22, 2024

In general, if something went wrong in the business process, none of the users feel responsible for the resulting work. Almost half of the users do not have an obvious preference when choosing the purchasing category. Demand for the products in the fashion and interior categories by German users decreased.

Customer Experience 84

Customer Experience Differentiation Books UX 84

Haines-Group

JANUARY 26, 2024

Involuntary churners are customers that want to continue doing business with you but something in their renewal process prevented it- the most common reason being a failed credit card transaction due to expiration, over limit, or credit card hold. Cross-industry churn rates Churn rates vary by product category.

Data Visualization 78

Data Visualization Research Software User Testing Feedback Software 78

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Group content into modules and categories. Group content into modules and categories Use clear and consistent modules and categories to help customers quickly find what they are looking for.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Alchemer Mobile

APRIL 21, 2020

Luckily, we’ve got the data to help you see exactly how others in your category are performing. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance. We look forward to helping you do more to put your customers at the center of your business in 2020 and beyond!

Finance 147

Finance Travel Research Software User Testing 147

Haines-Group

OCTOBER 30, 2023

I put prioritization schemes into three, broad categories: Standard Criteria Models These utilize the same evaluative criteria regardless of what company is employing the scheme. Here are those criteria: User-Business Value (Combines your assessment of value to customers and to your business) Rated on 1-10 scale.

Analytic Tools 78

Analytic Tools Customer Experience Product Research Differentiation 78

Lenny Rachitsky

MARCH 21, 2024

Before starting her own firm, she worked at Uber, where she led PR for the business development team and B2B programs. Business Insider : Valuable for pitch deck stories and entrepreneurial journey pieces, emphasizing metrics and business performance. Keeping your pitch simple can increase the chances of getting picked up.

Reporting Tools 90

Reporting Tools B2B Customer Experience Startups 90

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age. In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Demographic factors. Nationality. When to use mobile surveys. Conclusion.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

DECEMBER 27, 2022

Depending on your app category and goals, some of these will be more applicable for you than others. It is typically measured over the course of a 90-day period (one business quarter). But make sure you determine the averages for your particular app category. APP RANKINGS BY REGION AND CATEGORY.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

The Product Coalition

NOVEMBER 23, 2021

Even Amazon, one of the most powerful eCommerce companies globally, understands the use of leveraging smaller businesses. Milos is a business school graduate with a dream to achieve financial freedom. A visibility score can tell you how easy the product category is to spot, look for analytical tools that mention this.

Branding 138

Branding Data Visualization Analytic Tools Reporting Tools 138

Product Management University

MARCH 23, 2023

The Bottom Line on Telling vs. Selling Unfortunately, most demos either start or quickly fall into the “telling” category. In either case, your explanation will have full value context and keep you out of the “telling” trap. You’ve heard all the slangs by now, feature dump, spray and pray, show up and throw up, etc.

Demo 243

Demo Product Research Systems Review Workshop 243

Intercom, Inc.

SEPTEMBER 22, 2022

At Intercom, our mission has always been to make internet business personal – and we think the key to creating those personal connections between businesses and customers is to facilitate conversational experiences. Businesses can leverage these tools for every customer stage, from evaluation to conversion, to support and expansion.

Reporting Tools 104

Reporting Tools Naming Artificial Inteligence Differentiation 104

Gainsight

APRIL 9, 2024

Traditionally, we think of community within three distinct categories: Personal, Business, and Customer Relations. All of these categories require a different ‘version’ of ourselves in order to effectively build a community. We believe that community brings a sense of belonging to our customers.

User Testing 52

User Testing Feedback Software Customer Experience Framework 52