Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) have irreconcilable definitions of MVP.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . The framework consists of three elements: product-market fit, go-to-market fit, and growth and moat. I think that’s message-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. I’m exaggerating, of course.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

The Accidental Product Manager

JANUARY 3, 2022

It turns out that their product managers forgot what was in their product development definition and made a product mistake that this has ended up having huge ramifications online where Gucci had been doing very well. In order to recover from this product stumble, Gucci is planning on rolling out new marketing actives.

Customer Experience 123

Customer Experience Weak Development Team Branding Definition 123

The Accidental Product Manager

JULY 18, 2022

What should they do with their product development definition now? in a race to build the delivery system best tuned to the frenetic Chinese market. By then, the product managers had spent nearly two years developing special lids and packaging to protect drinks from spilling or cooling during the mad dash to customers in China.

Product Management 73

Product Management Product Manager Weak Development Team Management 73

The Product Coalition

NOVEMBER 2, 2021

My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly. while the user name does have a unique id, the team and content do not. Why is this important?

Technical Review 133

Technical Review Analytic Tools Software Review User Testing 133

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams.

Technical Review 96

Technical Review User Testing Product Management Product Manager 96

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

The Product Coalition

MARCH 14, 2019

Photo by Emily Morter on Unsplash I quit my job running the Apple Maps PM team last year. As an MSOD (Masters of Science, Organization Development) student, I consulted at the International Monetary Fund (IMF) in May of 2018. When you consult, the first thing you do is “discovery” and “contracting”. Intimidating.

Weak Development Team 60

Weak Development Team Technical Review Product Research Customer Experience 60

Actuation Consulting

JULY 22, 2018

Each of these has its own strengths and weaknesses. Used in the right situation, both can help clarify how the product concept will work and get the team nearer its goals. An accurate definition of the goal the user is seeking to achieve. website I consulting I training I toolkits I books I blog I twitter.

User Testing 65

User Testing Weak Development Team Consulting Customer Experience 65

Johanna Rothman

NOVEMBER 16, 2020

And, because the companies marketed these personal computers to men and boys, many boys who had families with sufficient disposable money got a start programming before they went to college. Too many of these educated people had no idea how to work as a collaborative team. They acted as if they were indispensable or 10x developers.

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    They demand that we write a utility to convert our modern dates, times, buy/sell/market/limit orders, and International currencies  ($US, $CA, $NZ, $AU…) to their schema.     Far away. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. And you definitely felt that. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Weak Development Team 80

The Product Coalition

DECEMBER 11, 2023

While I was writing this article, one of my consulting clients called me to talk about this dilemma exactly: as their product is getting more mature and allows more functionality, their UX which was something they were super proud of up until now is getting slightly more complex. Any decision can be the right one, depending on the situation.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Mironov Consulting

DECEMBER 5, 2023

  We could conceivably do this by raising prices; opening new geographic markets; expanding the current product line; building and launching a new e-commerce business alongside our enterprise CRM business; getting the ticket concession for Taylor Swift’s next tour; or inventing cold fusion to save the planet. ” What To Do?

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

The Accidental Product Manager

AUGUST 21, 2023

The life sciences company had developed what they thought might be a cure for the dreaded Alzheimer’s disease. There’s good chance that a lot of us may eventually get Alzheimer’s and so the market for this type of product could be huge. If the study were to fail, the FDA could pull Aduhelm from the market.

Weak Development Team 65

Weak Development Team Data Visualization Product Research Testing 65

The Product Coalition

JUNE 17, 2019

The secret to becoming a successful startup lies in knowing your strengths and weaknesses and overcoming all the obstacles you will face along your journey. No Market Need. No market need for the product or service. There also has to be a definitive target market and need for the solution. Preparation is key.

Startups 60

Startups User Testing Reporting Tools Fractional CTO 60

ProductPlan

JUNE 11, 2019

While this can occasionally be blamed on poor execution, it is often simply a result of poor goal setting. But why do product teams have such a hard time creating the right goals to achieve our objectives? No matter how smart you are, how much experience you have, and how much subject matter expertise your team possesses.

Roadmap 79

Roadmap Weak Development Team User Testing Product Research 79

Tyner Blain

MAY 24, 2017

Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Think of a couple dozen teams (a couple hundred people) working to deliver across a couple hundred systems, for a multi-billion dollar organization. Getting Faster at Building the Wrong Thing.

Agile 150

Agile Feedback Software Weak Development Team User Testing 150

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work. Wayne from Marketing thinks….

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

JANUARY 26, 2022

Table of Contents The Story Begins in Iowa ; Joining the Family Business ; Creating the Solution ; Making the Product ; Technical Challenges ; Moving To the Market ; Founder Tips ; Conclusion. Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Engineering 118

Under 10 Consulting

JUNE 6, 2019

Only three things happen naturally in organizations: friction, confusion, and underperformance. Drucker, American management consultant. In my first job in product management, I was based in DC and my developers were based in California. Instead, I flew to LA once a month and stayed for a week of development team meetings.

Weak Development Team 40

Weak Development Team Product Research Reporting Tools Customer Feedback 40

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. This, I think, is a better way to begin to understand a user or market need and its associated pain points. Eric Ries, in his post “What is customer development? Written Methods. ” He says: “I like to write.

Framework 114

Framework User Testing Research Software Feedback Software 114

Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. Gina stepped away from Duolingo at the beginning of 2018 to help non-profits better understand the growth and marketing principles that thrive in today’s tech world. Bridging the gap between marketing and growth.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

The Product Coalition

JANUARY 7, 2019

Bad facsimile credit: Myself Hi reader, Wait a sec, please don’t run away! I’ve been a Product Manager for 3 years now, and a Product Marketer for 2 years before that, but I went to business school before that. Even if you went through all the right prep work with your team?—?when And I’m fed up with it.

Weak Development Team 79

Weak Development Team Engineering Banking Consulting 79

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. The Lean Product Playbook by Dan Olsen is a practical guide on implementing the Lean Product methodology based on years of Olsen’s consulting work. Plot summary. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. It will also help you develop intuition , which has a bad name in a data-driven world but is actually a super important tool for you to use. you will definitely not use any of them. What worked best so far? it’s easy to get lost.

Weak Development Team 136

Weak Development Team Leadership Data Visualization Positioning 136

ProductPlan

JANUARY 5, 2023

Lists of trends that survey the past should be easier by definition, right? This trend has supported the emergence of the Data Product Manager as a role on the product team dedicated to the process of collecting, organizing, storing, and sharing data within an organization. They focus on the results that the team is looking for.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager Feedback Software 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

ProductPlan

OCTOBER 29, 2019

The developers will handle it. It definitely doesn’t delight users or reduce friction. Most often, it won’t matter if it’s not intentional or was initiated by a bad actor from outside the company, If things go sideways, it could even result in a permanent shutdown. Security is someone else’s problem. It’s up to IT.

Roadmap 40

Roadmap Weak Development Team Technical Review Software Review 40