Product Innovation Educators

FEBRUARY 8, 2021

This podcast is getting a new name to better reflect our objective here—helping product managers become product masters. That new name is Product Masters Now. I live on a golf course, and there’s one hole that’s separated from the tee by a lake. That new name is Product Masters Now.

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Userpilot

JUNE 2, 2025

Of course, poor execution backfires. Something as simple as including the users name, referencing their recent activity, or suggesting the next best action can make a huge difference. They include the customers name and regularly inform them when their favourite product is back in stock. Push wins where email often lags.

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs User Testing 99

UX Planet

FEBRUARY 25, 2024

UX DESIGN & UI DESIGN ONLINE COURSES A compass for self-taught designers My favorite UX and UI design courses — A compass for self-taught designers I help you choose So you want to become a designer, or improve your design skills? Additionally, I mention two courses from related fields: social psychology and visual thinking.

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UX User Testing Customer Experience Banking 98

Product Talk

DECEMBER 18, 2024

Of course, for product teams, we have to ship something, and so we’re going to also explore solutions. We might not be talking about OKRs and jobs to be done, which is silly, because of course we still are. Then just recently, we launched a new course about customer recruiting. I run a cohort-based course business.

Product Research 245

Product Research Research Software Analytic Tools Feedback Software 245

UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

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Technical Review Certifications Software Review User Testing 97

Melissa Perri

JUNE 29, 2017

It was all the same work I had been doing before, but now it had a different name. I liked this name. While curriculum change between teachers and organizations, these are the things that are mostly focused on during the two day courses to certify Product Owners. Come join us!

Product Management 325

Product Management Product Manager Product Research Customer Experience 325

Product Talk

MAY 13, 2020

If this is a new concept for you, the Product-Market Fit (PMF) metric relies on a simple but powerful question to current users, “How would you feel if you could no longer use [Product name]?”. I’m excited to announce that I’ve partnered with Teresa to launch and teach a new Product Talk course… Defining Product Outcomes.

Product Research 360

Product Research User Testing Customer Experience Feedback Software 360

Product Talk

FEBRUARY 21, 2024

The memorable quote from this interview was something as simple as, “I tagged over 10,000 photos with people’s names, activities, and location. If you want hands-on practice creating interview snapshots, we practice this skill (and provide many examples) in our Continuous Interviewing course. I can only imagine how long this took.

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User Friction Customer Experience Customer Feedback Analytic Tools 305

Product Management University

APRIL 25, 2023

Of course, your resume has to make a shortlist to even get a look. For example, Grew product revenue by X% at [company name] in 2 years. Reduced the number of sales tools by X% at [company name] in 1 year with X% revenue growth. Improved response rates on marketing campaigns from X to Y at [company name] in [timeframe].

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Technical Review Research Software Systems Review Customer Experience 244

The Secret PM Handbook

SEPTEMBER 16, 2016

Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. Name Image Description. Each quadrant has a name, such as the "Cash Cow" - products with large market share in markets with slow growth. Mental Model Categories. I like using good templates.

Product Management 275

Product Management Product Manager Product Research User Testing 275

UX Planet

JANUARY 22, 2025

Practical recommendations for improving CRR Its impossible to name one-fits-all recommendations that will work for all types of products. New course alert! Im designing a course on Measuring Design techniques, strategies and tools that will help you quantify design impact. Tracking retention in Google Analytics.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Roman Pichler

MAY 11, 2021

I have always regarded the Scrum product owner as an agile product manager, and I find it an unfortunate mistake that SAFe use the same name for its tactical product role. While you are not responsible for the team performance, you should, of course, care about the development teams you work with and offer helpful feedback and guidance.

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Weak Development Team Product Research User Testing Customer Experience 362

Product Talk

SEPTEMBER 18, 2024

It’s what motivates me to launch new courses and refine our existing lineup. Here’s why: Participation in the survey enters you to win a free course or membership from Product Talk Academy. Take the survey now: [link] [your name here] P.S. If you want to learn more about this survey, check out Teresa Torres’s blog post about it.

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Product Research User Testing Customer Feedback Testing 226

Product Talk

JUNE 21, 2023

This is what inspired Teresa to write the Continuous Discovery Habits book and shift Product Talk to a course-first business. Today, we’re excited to share that we’ve added yet another instructor (and yes, her name is also Ellen!) By the way, it’s not a requirement that new instructors be named Ellen—just a fun coincidence!

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Product Research User Testing Research Software Customer Experience 237

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. To get a taste of the course, check out his free 30-minute lightning lesson, “ Build Your Personal PM AI Copilot ,” scheduled for November 22.

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Product Research Reporting Tools Data Visualization Product Management 112

Product Talk

MARCH 6, 2024

There are the ideas your product trio comes up with based on your discovery work, the ideas that come from your customers in the form of specific requests, and the ideas that come from stakeholders within your company like your customer-facing teams or CEO, to name a few. My name is Leann Schneider. You get the request name.

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Feedback Software User Testing Customer Feedback Customer Experience 302

Product Innovation Educators

MARCH 4, 2024

” After over 233 years of brewing beer, Molson Coors announced its name change to Molson Coors Beverage Company to reflect its growing focus on beverages outside the traditional beer offers. In 2019, we recognized that we needed to expand beyond beer and changed our name to Molson Coors Beverage Company.

User Testing 301

User Testing Vision Naming Branding 301

The Product Guy

JANUARY 8, 2019

Once we had a couple dozen big names, it was easy to convince the laggards. Our story is not unique, of course. I personally talked to dozens of restaurants and cafes to convince them to join our platform. We refined the message and added features important for our partners and users. We went into a frenzy and wanted to grow bigger.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Roman Pichler

JULY 20, 2016

It is built on the idea that goals are more important than features, and it consists of five elements: date, name, goal, features, and metrics, as the picture below shows. To help you develop your agile product roadmap, I have created a goal-oriented roadmap template called the GO Product Roadmap. 2 Do the Necessary Prep Work. Learn More.

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Roadmap Agile Technical Review Weak Development Team 368

Roman Pichler

JANUARY 20, 2025

Product Strategy Discovery As its name suggests, product strategy discovery is about finding an effective product strategybe it for a brand-new product or an existing one whose current strategy is no longer valid. Once it’s created, it is executed, often over the course of several years.

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Systems Review Product Strategy Strategy Product Research 167

Product Talk

APRIL 21, 2021

Many tech companies that make voice assistants justify their use of female names and voices by saying that’s what people prefer. Another one that I see come up a lot is this idea of why all of our voice assistants—we’re talking about Siri , Alexa, Cortana —why they all have female names. But this isn’t the full story.

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Productside

NOVEMBER 13, 2024

In this episode, Aruna shares insights from over two decades of experience, including her journey from electrical engineering to becoming a celebrated product leader in life sciences, recently named one of the 100 Most Inspiring People by Pharma Voice.

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Leadership Naming Engineering Technology 156

Roman Pichler

APRIL 13, 2021

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. This might have involved observing target users, interviewing them, carrying out competitor research, and using throw-away prototypes, to name just a few strategy validation techniques.

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Feedback Software Data Visualization Analytic Tools Research Software 280

Product Innovation Educators

APRIL 19, 2021

The name of this podcast is changing to Product Mastery Now, to better reflect our purpose of helping product managers becoming product masters, gaining practical knowledge, influence and confidence so you’ll create products customers love. . His name is Josh Linkner. . His name is Josh Linkner. . Just get going.

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User Testing Product Research Research Software Customer Experience 183

Product Talk

SEPTEMBER 21, 2022

It’s what motivates me to launch new courses and refine our existing lineup. 3 tickets to any of our Deep Dive courses —winner’s choice (each valued at $799). Here’s why: Participation in the survey enters you to win a free course or membership from Product Talk Academy. your name here]. It has guided our work.

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Product Research User Testing Testing Naming 183

UX Planet

MARCH 29, 2025

Participants provided a first name, and if they chose, a phone number to receive a text reminder 10 minutes before their turn. Of course, handwritten notes have their limitationstheyre selective by nature. But it also came with logistical challenges: how do you manage a crowd ethically and fairly, especially in a publicspace?

User Testing 82

User Testing Research Software Customer Experience Customer Feedback 82

Product Innovation Educators

JULY 20, 2020

Her name is Karen Holst and she’ll share some of these steps in this discussion to help you excel as a product manager. Karen’s LinkedIn Learning Course, Product Innovation for Product Managers. Karen’s LinkedIn Learning Course, Product Management: Launching Your Product . Buy Start Within on Amazon.

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Product Management Product Manager Management Management 222

Intercom, Inc.

JULY 17, 2021

I signed up for a course run by hair stylists that teaches you how to best care for black, natural hair. I took a course in college with one of my favorite professors. I reached out to maybe 10 people and they all ignored me except for one recruiter named Chris, who worked at Intercom. What is this for? What’s in it?

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Advertising Customer Experience User Testing Research Software 212

Product Talk

MAY 14, 2025

Some will require you to put their own order reference, and those orders could be a combination of consumer name, date, and their internal reference. I reached out directly to themof course with the agreement of our account manager teamand managed to drive adoption that way, explains Chi. Or they could be their own internal reference.

Product Research 133

Product Research User Testing Technical Review Systems Review 133

Intercom, Inc.

JUNE 28, 2021

At Intercom, we’re proud of our thriving, inclusive employee group for LGBTI+ employees and allies, aptly named InterProud. Help centers and chat rooms, you name it, it’s out there for us to be in while we can’t be out.” Each June, Pride is a time for learning, reflection, and celebration within Intercom.

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Roman Pichler

JULY 8, 2024

You can, of course, use more gradients if you wish to, but I find that in practice, the five options in Figure 2 are usually enough. 4] As its name suggests, the coach supports and coaches the product team. A great technique to uncover the current level of support is using an agreement scale like the one in Figure 2.

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Roadmap Product Strategy Strategy Weak Development Team 266

Product Management Unpacked

SEPTEMBER 29, 2021

I’m excited to be named Product Executive in Residence (PXIR) at Carnegie Mellon University. I have also had the pleasure of teaching a number of graduate courses in the MSPM program where I got to know the students well. This new PXIR role enables CMU to bring the voice of industry into classrooms and product leadership curricula.

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Product Management Product Manager Product Research Management 217

The Secret PM Handbook

MAY 5, 2017

It’s in our name, right?) Some product management experts say that product managers should talk to every one of their customers over the course of a year. I’ve found the model to be very powerful in my career, and I hope it’s helpful to you. And if you read all the way to the bottom, you’ll find a nice bonus!).

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Framework User Testing Product Management Product Manager 302

Intercom, Inc.

AUGUST 13, 2019

Think about how your support team communicates with customers: they address them by name, use the customer’s account information to tailor their advice, and take notes to help their fellow team members with follow-ups. The speed and savings can be game changers for your business… but only if you implement those solutions thoughtfully.

Data Visualization 279

Data Visualization Customer Experience Customer Feedback User Testing 279

Intercom, Inc.

MAY 25, 2021

In light of the specific challenges raised by the pandemic – namely, trying to manage more conversations of greater complexity and with fewer resources – messaging is proving to be the most effective way to strike a balance between great customer experience and business efficiency.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Product Innovation Educators

APRIL 19, 2021

The name of this podcast is changing to Product Mastery Now, to better reflect our purpose of helping product managers becoming product masters, gaining practical knowledge, influence and confidence so you’ll create products customers love. . His name is Josh Linkner. . His name is Josh Linkner. . Just get going.

User Testing 156

User Testing Product Research Research Software Customer Experience 156

Intercom, Inc.

JANUARY 3, 2020

Of course, there’s no one right way to design a chatbot. When designing chatbots there’s often a strong temptation to give them a name, a face, even a little personality of their own. Things like names, introductions, and first-person pronouns all suggest to the customer that there’s a brain behind these interactions.

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Customer Experience Messaging Naming Branding 223