Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Live chat for marketing allows companies to connect in real-time with prospects who visit their website. It’s all about context.

Marketing 36

Marketing Research Software Customer Communications Data Visualization 36

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. Unfortunately, in the case of your morning meeting — it is going to happen, and it’s a big one which you must attend and arrive on time too. How to solve a certain customer problem? You are soaked wet.

Customer Experience 147

Customer Experience User Testing Generative AI Books 147

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Centercode

JUNE 24, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

The Product Coalition

JANUARY 24, 2021

Photo by Ono Kosuki from Pexels OKRs (Objectives and Key Results) are a useful tool for goal setting and team alignment, and in recent years they have gone from being used primarily in quantitative parts of the organization (namely sales and marketing) to being very popular in product and technology as well. Sales create revenue goals.

Analytic Tools 200

Analytic Tools Customer Experience B2C Enterprise 200

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Usersnap

SEPTEMBER 3, 2019

Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer. The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.

Customer Experience 76

Customer Experience User Testing Customer Feedback Feedback Software 76

The Product Coalition

JANUARY 16, 2022

Of course, it would have been ideal to find someone who had had both extensive experience and amazing learning abilities, but there’s a reason unicorns are so rare. not necessarily in planning it but in making sure that it is fit for whatever value the company is looking to bring to their customers. What’s important to my company?

Roadmap 174

Roadmap Data Visualization Customer Experience User Testing 174

The Product Coalition

JANUARY 5, 2021

They are derived from my fourteen years of practical experience with XP and Scrum, serving both as Product Owner and Scrum Master and interviewing dozens of Product Owner candidates on behalf of my clients. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ??

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Looking to optimize your customer journey touchpoints?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. We wanted to jump into this hot topic to see if we could marry our practical experience with Josh’s framework. Short on time? At Intercom, we’re in the thick of working through how to help our teams become more outcome-focused.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Split

JULY 8, 2020

The answer is – we don’t know, we need to search around the code and spend time figuring it out.center { display: block; margin: auto; }. This provides better performance for your React app because your users load the least amount of code necessary. They say the hardest part of programming is naming things, right?

User Testing 144

User Testing Product Research Testing Naming 144

Gainsight

MARCH 7, 2023

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers. Here’s a look at how it works.

Customer Experience 102

Customer Experience Management Management Healthcare 102

The Product Coalition

MAY 1, 2022

It deals with many unknowns, as well as multiple dimensions and variables at any given time. I bet with this last name he must have thought about creating such a game long before he actually did it. about the market, the customers, the product, the business, the plans ahead? But now it’s time to make the hard decisions.

User Testing 191

User Testing Customer Experience Product Research Definition 191

UX Studio: Product Management

AUGUST 17, 2018

Steve Krug, author of Don’t Make Me Think, summed it up: “It really just means making sure that something works well: that a person of average ability and experience can use the thing—whether it’s a website, a toaster, or a revolving door — for its intended purpose without getting hopelessly frustrated.”. But what does “usable” mean?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. One of our goals was to dramatically reduce the effort required per customer.

User Testing 158

User Testing Product Manager Product Management Data Visualization 158

The Product Coalition

JULY 31, 2022

When I studied coaching, one of the coaches who taught us was a guy named Ronnie. It takes a long time, there is no guarantee that you will succeed even if you’ve done it before (although that definitely helps), and you often find yourself wondering if you are doing the right thing. You should absolutely follow it?—?interview

User Testing 157

User Testing Product Marketing Marketing Customer Experience 157

The Product Coalition

OCTOBER 25, 2021

Photo by Clementina Toso on Unsplash Working as hard as we do, the weekend is a must-have time for relaxation. With the kids and all, I always find the time to read the weekend newspaper. Of course, when I am busier, the pile gets higher, since I have less time for reading. I have a very specific order in which I read it.

User Testing 192

User Testing Magazine Product Research Research Software 192

The Product Coalition

OCTOBER 18, 2020

A good product strategy helps you to acquire happy customers and retain them over time. Since a product strategy outlines the problem you are trying to solve for your customers and explains your unique value proposition, it translates naturally into a sales deck. Here is how product strategy helps you overcome them.

User Testing 152

User Testing B2C Customer Experience Weak Development Team 152

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy?

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

The Product Coalition

OCTOBER 26, 2020

When it comes to the actual work products that product managers deliver: wireframes and user stories. It is also about the same time that working with R&D becomes more intense , so a lot of project management is needed. considering all relevant points of view including the customers, the market, and the company itself.

User Testing 160

User Testing Definition CTO Product Research 160

Userpilot

MAY 19, 2021

The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. Does your product help employees save time while invoicing? Schedule a call and see how you can create personalized experiences just like the one above (no coding required). Ebooks, whitepapers, etc.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. The obvious requirement here is that your organization has a database of users that you can contact (and if you don’t, remember that it’s never too late to start thinking about creating one).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

The Product Coalition

JANUARY 12, 2020

To truly solve customers’ problems, product leaders must think beyond what they already know about the product. it is going to happen, and it’s a big one which you must attend and arrive on time too. You get to the office on time, as dry as you could have, but that isn’t dry at all. They felt a 5-star experience wasn’t enough.

Customer Experience 84

Customer Experience User Testing Technology Books 84

Usersnap

JULY 22, 2021

Everything backed by customer feedback. Gathering product and user information using product feedback tools. And sometimes talking with colleagues, friends and your first users will make you even more doubtful about certain new features and your roadmap. Asking customers about their jobs-to-be-done. Yes, any user.

Feedback Software 98

Feedback Software User Testing Customer Feedback Product Research 98

UX Studio: Product Management

JUNE 12, 2018

As a good start, it made many realize that even big organizations like Facebook should act more responsibly and can actually even face challenges in court about the way they treat their users But we should go further! This dire quote speaks about the misaligned values product creators and their customers pursue.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Centercode

NOVEMBER 23, 2020

And if you’re a maker of tech that relies on machine learning, these errors aren’t doing you or your customers any favors. One prime example of this large scale data collection effort is Tesla. So what can you do about this? The leader of the research team said it best: “We need to be doing a lot more testing.”

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

Userpilot

FEBRUARY 4, 2021

Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. Your users’ mailboxes are already flooded with so much mail, it’s *really* hard to get through the noise. How do you use email automation to create value for your user?

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

The Product Coalition

JANUARY 6, 2024

The competitive analysis itself is a major part of your product strategy efforts, and here is how to do it at the right level. That’s normal and makes perfect sense, as not all customers want the same thing. That’s normal and makes perfect sense, as not all customers want the same thing.

User Testing 147

User Testing Customer Experience Customer Feedback Presentation 147

Userpilot

JUNE 12, 2023

Whether you’re converting website leads or attracting paying users, understanding and optimizing the SaaS conversion path is key to unlocking success and achieving sustainable product growth. TL;DR The SaaS conversion path is the journey that potential customers follow from unknown website visitors to product subscribers.

Customer Experience 98

Customer Experience User Friction User Testing Data Visualization 98

The Product Coalition

DECEMBER 4, 2023

A product strategy is often the missing link that would convert your efforts into actual revenue. An economic downturn, a war — you name it. Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. Your product makes sense for your first few customers.

Product Strategy 145

Product Strategy Strategy User Testing Weak Development Team 145

Userzoom

MARCH 26, 2020

In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. Other times you won’t be knowledgeable about a particular product you are testing and may need some guidance to write the tasks.

User Testing 94

User Testing Product Research Research Software Customer Experience 94

Userzoom

AUGUST 20, 2019

Ask the nearest researcher what one of their most persistent pain points in conducting user research and usability testing is and we can almost guarantee that recruiting participants is up there near the top. It’s because of this that we’ve created a brand new ebook called, quite simply, Participant Recruiting 101.

User Testing 82

User Testing Product Research Customer Experience Data Visualization 82

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

User Testing 75

User Testing Product Research Research Software Customer Experience 75

Revulytics

JUNE 19, 2019

Instead of responding to the user’s request for information in the unfailingly polite Alexa fashion, these replacements put their own spin on answers to questions like “how do I make a grilled cheese sandwich?” ( “It’ s name is the recipe! ” ). But without her voice, Alexa couldn’t solve users’ problems. Your trial has ended.”

Analytic Tools 71

Analytic Tools Messaging Feedback Software Customer Experience 71