Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. And they’re right.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Most companies are in reality reviewing and failing several orders of magnitude less ideas than this.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior. Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. A bad CEO assumes they have the best idea in the room.

Data Visualization 145

Data Visualization Weak Development Team Technical Review Reporting Tools 145

Mind the Product

APRIL 4, 2017

Dual-Track Agile is an IT development methodology where figuring out what to build is as important as the building process. So how do you know if your product team has a good idea? While Dual-Track Agile is my recommended way to develop products, it’s not very clean. Now Things get Messy. Can users use it? Usability).

Agile 186

Agile Product Research User Testing Customer Experience 186

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. FullStory is used by enterprises and large organizations but the platform has a few shortcomings: Mobile integrations. What is FullStory used for?

Data Visualization 146

Data Visualization Analytic Tools Feedback Software Reporting Tools 146

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I help source and complete deals, and I perform due diligence on deals.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work. Generating data is easy.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One On either side, it’s easy to assume bad intent or have this get personal.  Almost

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I help source and complete deals, and I perform due diligence on deals.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

The Product Coalition

NOVEMBER 7, 2019

The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. What Outsourcing Really is: Types and Opportunities When we say “outsourcing”, what we often mean is different levels of involvement, commitment, technical expertise, and responsibility.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. You will definitely be able to engage remotely with my really tiny dog who has a very loud voice. Transcript. I just heard Lola make noise.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

JANUARY 27, 2021

What about software solutions they have to review based only on a single web page? The Map My Growth team surveyed 98 professionals currently looking for a B2B SaaS solution and used their feedback to compile a list of best practices to better communicate the ease of use. No technical support required. How much does it matter?

Research Software 111

Research Software Feedback Software User Testing Data Visualization 111

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. Plot summary.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

Userpilot

OCTOBER 20, 2021

Poor onboarding may actually drive users away from activation and adoption. While their features for in-app guides and user analytics are similar in many ways, WalkMe focuses on employee onboarding for enterprise-level businesses, while Pendo helps create walkthroughs for customer onboarding as well. But the opposite is also true.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 15, 2021

Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team. Segmentation features aren't very intuitive and may require additional help from a developer. The poor UI design may actually slow your team down. Professional.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

DECEMBER 6, 2021

Customer success teams don’t have time to waste. Few customer success managers are also developers. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 New tools must show their value fast. 2 – The best customer success software will be no-code.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product HQ

APRIL 20, 2024

Wondering what it takes to become an amazing agile developer? This post outlines all the traits, essential skills, and soft skills that characterize what it means to be an amazing agile developer. 8 Steps to Become a Rockstar Agile Developer Here is a step-by-step process on how to become an agile developer: 1.

Agile 52

Agile Weak Development Team Feedback Software Software Review 52

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Roadmunk

SEPTEMBER 21, 2017

Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. But in part 4 of a 9-part series on startups by Marc Andreessen (co-founder of Andreessen Horowitz), there are three factors to startup success identified: your team, product and market.

Article 81

Article User Testing Product Research Product Management 81

The Product Coalition

JANUARY 25, 2019

Like many, I’ve read the articles and seen the videos of the ten or so genius tech founders we all hear about repeatedly. In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Even with a long history in enterprise product roles, finding the next role was not easy.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

eG Innovations

JULY 19, 2022

There are hundreds of monitoring tools available in the market for enterprises and MSPs to choose from. Grafana is developed by Grafana Labs with a free version of Grafana available on GitHub under a GNU AGPLv3 license. Demonstrating due diligence with respect to security with Nagios can also be challenging.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

Userpilot

JUNE 25, 2022

Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies. Whatfix is a digital adoption platform for employee and user onboarding, aimed at larger enterprise companies. for employee onboarding use case for enterprises: Walkme. Whatfix Reviews. Let's dive in!

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. However, Michele quickly realized that customer research should be a part of the whole product development process.

User Testing 138

User Testing Customer Experience Research Software Customer Feedback 138

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. It’s certainly a vivid definition and one that I was staring at through tears in the summer of 2017.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Userpilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. Definition of Customer Journey Analytics Why You Need It: The Benefits of Customer Journey Analytics Where to Start Using Customer Journey Analytics? Definition of Customer Journey Analytics.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

The Product Coalition

MAY 22, 2019

It certainly helps that Google, Amazon, Dropbox and other tech super-companies attribute so much of their success to them. They serve bad goals just as well as they do good goals. They serve bad goals just as well as they do good goals. For example: O: Become a leader in the enterprise KR: Launch v2.2 Measurable?—?all

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Userpilot

MARCH 24, 2023

This article will compare the features, strengths, weaknesses, reviews, and pricing of each tool, enabling you to confidently decide which one is the best fit for your business needs. Using a tool for interactive user guides is crucial since it reduces reliance on developers and enables you to trigger user guides contextually.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userzoom

NOVEMBER 6, 2019

I wanna, first of all, thank Tom and the whole marketing team for putting this show together, can we get a round of applause for them? You don’t have to just have great, you know, enterprise grade back-end, you have to have fantastic consumer grade front-end as well, whether you’re in B2C or B2B, doesn’t matter.

Research Software 68

Research Software User Testing Product Research UX 68

Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. In parallel, we reduced onboarding time-to-value (TTV) for our largest Enterprise customers to just 13 weeks. Coincidence? So… how’d we do it?

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. But it’s very complicated to use, requires a lot of technical setups and is also punishingly expensive! Which tool is better – Pendo or Whatfix – for interactive user guides? The pros of Whatfix are i.a.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

With so many different customer feedback tools on review sites, it’s a bit tricky to really choose one. TL;DR Collecting customer feedback is an important task for any product team. Product adoption tools with in-built survey functionality are common choices for collecting user feedback for SaaS product teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 8, 2023

We know that review sites aren’t always super-helpful. It provides a no-code solution that allows non-technical teams to design and implement in-app experiences without any coding skills. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52